Upgrade from 10.2 to 11 is hanging

[AnastasisG]

During downloading the files for the upgrade, it is hanging at downloading the following file:

plesk.msi

When I look at the C:\ParallelsInstaller\parallels\PANEL-WIN_11.0.9\dist-msi-Microsoft-2003-i386\ I see that the file is .tmp and cannot be deleted.

I do not know how to stop the upgrade, delete the .tmp file and download the files again.

Can somebody help?

 

[IgorG]

Just reboot server and run autoinstaller again. And make sure that your network is ok.

 

[InderS]

you can kill the plesk installer from task manger or reboot server and try again. Also try disabling firewall as well.