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Upgrade from 9.3.0 to 9.5.1 doesn´t works

RüdigerF

New Pleskian
Hi,

when I try an upgrade of Plesk 9.3.0 to 9.5.1 to start I get the following message:
The auto-installer's configuration files. INF3 and. Hdr.gz contain lists of packages that do not match. Not all packages were installed. Please, contact product technical support ..

By email I get this note:

Parallels Products Installer 3.5.0 (build at 2009-08-17 16:45 svn rev. 0) started at (timezone CET) Wed Apr 13 17:37:59 2010 Command line args: / usr / local / psa / admin / bin / auto installer - enable-xml-output - source-type = plesk - target = / root / psa - select-release-id = PLESK_9_5_1 - notify-email = xxxxxxx - install -component = psa-auto installer - no-daemon

Try to find rcfile ...
Auto Installer rcfile not found.
Opsys detected as: os_name = Linux os_vendor = SuSE version = 11.1 arch = i686 environment = vz Final opsys (with overriding) is: os_vendor = SuSE version = 11.1 os_name = Linux arch = i686 environment = vz Checking hostname is sucessfull.
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 11% .. 21% .. 31% .. 42% .. 51% .. 60% .. 70% .. 80% .. 90% .. 100% done.
Downloading the file ppsmbe.inf3: 12% .. 27% .. 43% .. 58% .. 74% .. 89% .. 100% done.
Downloading the file sitebuilder.inf3: 35% .. 55% .. 75% .. 96% .. 100% done.
Downloading the file sso.inf3: 10% .. 24% .. 37% .. 51% .. 64% .. 78% .. 100% done.
Downloading the file setemplates.inf3: 38% .. 87% .. 100% done.
repository: Get brief packages info for all sources Checking for installed packages ...
Downloading the file PSA_9.5.1/plesk-9.5.1-suse11.1-i386.inf3: 10% .. 20% .. 30% .. 40% .. 50% .. 60% .. 70% .. 80 % .. 90% .. 100% done.
Virtuozzo was detected. Trying to connect to VZAgent ... Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected
repository: Get brief packages info for all sources Detecting installed product components.
Component plesk / base: mode upgrade, installed = 1262137351, available = 1270880843 without checking if key update required for component plesk / base config Allows upgrade from version 9.5 update key component Currently installed version is 9.3.0-suse11.1.build93091230.07 Keyupgrade need for plesk / base Component plesk / psa-auto installer: mode upgrade, installed = 1250502637, available = 1270628235 Component plesk/php5: mode upgrade, installed = 1240383324, available = 1270880845 Component plesk / postgresql: mode install, installed = 0, available = 1262951500 Component plesk / vault: mode install, installed = 0, available = 1270880831 Component plesk / ppwse: mode install, installed = 0, available = 1270880793 Component plesk / api: mode upgrade, installed = 1262137300, available = 1270880681 Component plesk / pmm-vz: mode upgrade, installed = 1262137251, available = 1270880617 Component plesk / sb-publish: mode install, installed = 0, available = 1235020413 Component plesk / sbm: mode install, installed = 0, available = 1220864885 Component plesk / cf-support: mode upgrade, installed = 1262137403, available = 1270880816 Component plesk / miva: mode install, installed = 0, available = 1270880822 Component plesk / billing: mode install, installed = 0, available = 1245902780 Component plesk / mod-bw : mode install, installed = 0, available = 1235127584 Component plesk / asp: mode up2date, installed = 1235020780, available = 1235020780 Component plesk / java: mode upgrade, installed = 1262137307, available = 1270880689 Component plesk / mod_python: mode up2date, installed = 1228301033, available = 1228301033 Component plesk / ruby: mode upgrade, installed = 1262137405, available = 1270880818 Component plesk / qmail: mode upgrade, installed = 1240383319, available = 1270880841 Component plesk / postfix: mode install, installed = 0, available = 1270880841 Component plesk / psa-firewall: mode upgrade, installed = 1262137306, available = 1270880688 Component plesk / psa-vpn: mode upgrade, installed = 1262137363, available = 1270880770 Component plesk / psa-fileserver: mode install, installed = 0, available = 1270880677 Component plesk / SSHTerm: mode up2date, installed = 1228112978, available = 1228112978 Component plesk / watchdog: mode upgrade, installed = 1262137389, available = 1270880800 Component plesk / cs-gs: mode install, installed = 0, available = 1270880685 Component plesk / battlefield: mode install, installed = 0, available = 1270880785 Component plesk/bf2: mode install, installed = 0, available = 1270880815 Component plesk / mailman: mode install, installed = 0, available = 1270880812 Component plesk / kav: mode upgrade, installed = 1262137413, available = 1270880827 Component drweb plesk /: mode upgrade, installed = 1262137274, available = 1270880650 Component plesk / spamassassin: mode upgrade, installed = 1262137311, available = 1270880693 Component plesk / backup-vz: mode upgrade, installed = 1262137395, available = 1270880811 Component plesk / de-DE-locale: mode upgrade, installed = 1260769062, available = 1269856897 Component plesk / ja-JP-locale: mode install, installed = 0, available = 1269856991 Component plesk / es-ES -locale: mode install, installed = 0, available = 1269856923 Component plesk / ru-RU-locale: mode install, installed = 0, available = 1269857017 Component plesk / fr-FR-locale: mode install, installed = 0, available = 1269856944 Component plesk / it-IT locale: mode install, installed = 0, available = 1269856966 Component plesk / zh-CN-locale: mode install, installed = 0, available = 1269857039 Component plesk / zh-TW-locale: mode install , installed = 0, available = 1269857062 Component plesk / nl-NL locale: mode install, installed = 0, available = 1269857079 Component plesk / horde: mode upgrade, installed = 1262137373, available = 1270880781 Component plesk / atmail: mode install, installed = 0, available = 1270880644
KeyUpdateChecker:: doCheck: no components for check key update
repository: Get full packages info for all sources Retrieving information about the installed packages ...
read cache file
Downloading the file PSA_9.5.1/dist-rpm-SuSE-11.1-i386/build-9.5.1-suse11.1-i386.hdr.gz: 10% .. 20% .. 30% .. 40% .. 50 % .. 60% .. 70% .. 80% .. 90% .. 100% done.
Downloading the file PSA_9.5.1/update-rpm-SuSE-11.1-i386/update-9.5.1-suse11.1-i386.hdr.gz: 10% .. 20% .. 30% .. 40% .. 50 % .. 60% .. 70% .. 80% .. 90% .. 100% done.
Downloading the file PSA_9.5.1/thirdparty-rpm-SuSE-11.1-i386/thirdparty-9.5.1-suse11.1-i386.hdr.gz: 10% .. 20% .. 30% .. 44% .. 50 % .. 60% .. 70% .. 80% .. .. 100% done 90%.
Determining the packages that need to be installed.
Package psa-auto installer-3.6.0-100407.15.i586 INF3 from file not found in build headers (hdr.gz) file.ERROR: The auto-installer's configuration files. INF3 and. Hdr.gz contain lists of packages that do not match .
Not all packages were installed.
Please, contact product technical support.

How can I perform the update, which would result in an error message?


Greeting

Rüdiger
 
I have the same Problem on SuSE 11.1.
I have read the info the use gcc3 to be installed around the update, but that did not help either remain the same errors as described above
 
Hi,

got the same problem too ....
all updates to the latest version before 9.5.1 are done.

Need some help!

Think, that only parallels-staff is able to help.

Thanks!

(Suse 11.x)
 
Last edited by a moderator:
Not working on Fedora or CentOS here. Centos 32bit was getting an unable to retrieve packages error.
 
Also can not upgrade

Exchanging information with licensing server.
Downloading the file PSA_9.5.1/plesk_getkeyinfo.sh: Failed to check whether a new license key is available.

Continuing with the upgrade without having an appropriate product license key
will result in the installation of a default license key with limited
functionality. Administrators are advised to first acquire the appropriate
license key before continuing with the product upgrade.
 
Upgraded several machines, running great, even got them pci compliant.
 
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