Upgrade from 9.3.0 to 9.5.1 doesn´t works

[RüdigerF]

Hi,

when I try an upgrade of Plesk 9.3.0 to 9.5.1 to start I get the following message:

The auto-installer's configuration files. INF3 and. Hdr.gz contain lists of packages that do not match. Not all packages were installed. Please, contact product technical support ..

By email I get this note:

Parallels Products Installer 3.5.0 (build at 2009-08-17 16:45 svn rev. 0) started at (timezone CET) Wed Apr 13 17:37:59 2010 Command line args: / usr / local / psa / admin / bin / auto installer - enable-xml-output - source-type = plesk - target = / root / psa - select-release-id = PLESK_9_5_1 - notify-email = xxxxxxx - install -component = psa-auto installer - no-daemon

Try to find rcfile ...
Auto Installer rcfile not found.
Opsys detected as: os_name = Linux os_vendor = SuSE version = 11.1 arch = i686 environment = vz Final opsys (with overriding) is: os_vendor = SuSE version = 11.1 os_name = Linux arch = i686 environment = vz Checking hostname is sucessfull.
Downloading the file products.inf3: 100% done.
Downloading the file plesk.inf3: 11% .. 21% .. 31% .. 42% .. 51% .. 60% .. 70% .. 80% .. 90% .. 100% done.
Downloading the file ppsmbe.inf3: 12% .. 27% .. 43% .. 58% .. 74% .. 89% .. 100% done.
Downloading the file sitebuilder.inf3: 35% .. 55% .. 75% .. 96% .. 100% done.
Downloading the file sso.inf3: 10% .. 24% .. 37% .. 51% .. 64% .. 78% .. 100% done.
Downloading the file setemplates.inf3: 38% .. 87% .. 100% done.
repository: Get brief packages info for all sources Checking for installed packages ...
Downloading the file PSA_9.5.1/plesk-9.5.1-suse11.1-i386.inf3: 10% .. 20% .. 30% .. 40% .. 50% .. 60% .. 70% .. 80 % .. 90% .. 100% done.
Virtuozzo was detected. Trying to connect to VZAgent ... Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected
repository: Get brief packages info for all sources Detecting installed product components.
Component plesk / base: mode upgrade, installed = 1262137351, available = 1270880843 without checking if key update required for component plesk / base config Allows upgrade from version 9.5 update key component Currently installed version is 9.3.0-suse11.1.build93091230.07 Keyupgrade need for plesk / base Component plesk / psa-auto installer: mode upgrade, installed = 1250502637, available = 1270628235 Component plesk/php5: mode upgrade, installed = 1240383324, available = 1270880845 Component plesk / postgresql: mode install, installed = 0, available = 1262951500 Component plesk / vault: mode install, installed = 0, available = 1270880831 Component plesk / ppwse: mode install, installed = 0, available = 1270880793 Component plesk / api: mode upgrade, installed = 1262137300, available = 1270880681 Component plesk / pmm-vz: mode upgrade, installed = 1262137251, available = 1270880617 Component plesk / sb-publish: mode install, installed = 0, available = 1235020413 Component plesk / sbm: mode install, installed = 0, available = 1220864885 Component plesk / cf-support: mode upgrade, installed = 1262137403, available = 1270880816 Component plesk / miva: mode install, installed = 0, available = 1270880822 Component plesk / billing: mode install, installed = 0, available = 1245902780 Component plesk / mod-bw : mode install, installed = 0, available = 1235127584 Component plesk / asp: mode up2date, installed = 1235020780, available = 1235020780 Component plesk / java: mode upgrade, installed = 1262137307, available = 1270880689 Component plesk / mod_python: mode up2date, installed = 1228301033, available = 1228301033 Component plesk / ruby: mode upgrade, installed = 1262137405, available = 1270880818 Component plesk / qmail: mode upgrade, installed = 1240383319, available = 1270880841 Component plesk / postfix: mode install, installed = 0, available = 1270880841 Component plesk / psa-firewall: mode upgrade, installed = 1262137306, available = 1270880688 Component plesk / psa-vpn: mode upgrade, installed = 1262137363, available = 1270880770 Component plesk / psa-fileserver: mode install, installed = 0, available = 1270880677 Component plesk / SSHTerm: mode up2date, installed = 1228112978, available = 1228112978 Component plesk / watchdog: mode upgrade, installed = 1262137389, available = 1270880800 Component plesk / cs-gs: mode install, installed = 0, available = 1270880685 Component plesk / battlefield: mode install, installed = 0, available = 1270880785 Component plesk/bf2: mode install, installed = 0, available = 1270880815 Component plesk / mailman: mode install, installed = 0, available = 1270880812 Component plesk / kav: mode upgrade, installed = 1262137413, available = 1270880827 Component drweb plesk /: mode upgrade, installed = 1262137274, available = 1270880650 Component plesk / spamassassin: mode upgrade, installed = 1262137311, available = 1270880693 Component plesk / backup-vz: mode upgrade, installed = 1262137395, available = 1270880811 Component plesk / de-DE-locale: mode upgrade, installed = 1260769062, available = 1269856897 Component plesk / ja-JP-locale: mode install, installed = 0, available = 1269856991 Component plesk / es-ES -locale: mode install, installed = 0, available = 1269856923 Component plesk / ru-RU-locale: mode install, installed = 0, available = 1269857017 Component plesk / fr-FR-locale: mode install, installed = 0, available = 1269856944 Component plesk / it-IT locale: mode install, installed = 0, available = 1269856966 Component plesk / zh-CN-locale: mode install, installed = 0, available = 1269857039 Component plesk / zh-TW-locale: mode install , installed = 0, available = 1269857062 Component plesk / nl-NL locale: mode install, installed = 0, available = 1269857079 Component plesk / horde: mode upgrade, installed = 1262137373, available = 1270880781 Component plesk / atmail: mode install, installed = 0, available = 1270880644
KeyUpdateChecker:: doCheck: no components for check key update
repository: Get full packages info for all sources Retrieving information about the installed packages ...
read cache file
Downloading the file PSA_9.5.1/dist-rpm-SuSE-11.1-i386/build-9.5.1-suse11.1-i386.hdr.gz: 10% .. 20% .. 30% .. 40% .. 50 % .. 60% .. 70% .. 80% .. 90% .. 100% done.
Downloading the file PSA_9.5.1/update-rpm-SuSE-11.1-i386/update-9.5.1-suse11.1-i386.hdr.gz: 10% .. 20% .. 30% .. 40% .. 50 % .. 60% .. 70% .. 80% .. 90% .. 100% done.
Downloading the file PSA_9.5.1/thirdparty-rpm-SuSE-11.1-i386/thirdparty-9.5.1-suse11.1-i386.hdr.gz: 10% .. 20% .. 30% .. 44% .. 50 % .. 60% .. 70% .. 80% .. .. 100% done 90%.
Determining the packages that need to be installed.
Package psa-auto installer-3.6.0-100407.15.i586 INF3 from file not found in build headers (hdr.gz) file.ERROR: The auto-installer's configuration files. INF3 and. Hdr.gz contain lists of packages that do not match .
Not all packages were installed.
Please, contact product technical support.

How can I perform the update, which would result in an error message?


Greeting

Rüdiger

 

[FBecker]

I have the same Problem on SuSE 11.1.
I have read the info the use gcc3 to be installed around the update, but that did not help either remain the same errors as described above

 

[HolgerG]

Hi,

got the same problem too ....
all updates to the latest version before 9.5.1 are done.

Need some help!

Think, that only parallels-staff is able to help.

Thanks!

(Suse 11.x)

 

[KirkM]

Doesn't work on Centos 5.x 64 bit either

 

[TylerR]

Not working on Fedora or CentOS here. Centos 32bit was getting an unable to retrieve packages error.

 

[KirkM]

Looks like they pulled the update. It no longer shows in my CP.

 

[RüdigerF]

Hi KirkM,

yes. Same in my CP.

 

[FBecker]

Yes for me it is no longer selectable

 

[tech01]

Also can not upgrade

Exchanging information with licensing server.
Downloading the file PSA_9.5.1/plesk_getkeyinfo.sh: Failed to check whether a new license key is available.

Continuing with the upgrade without having an appropriate product license key
will result in the installation of a default license key with limited
functionality. Administrators are advised to first acquire the appropriate
license key before continuing with the product upgrade.

 

[TylerR]

Upgraded several machines, running great, even got them pci compliant.

 

[Total]

I upgraded with no issues at all ... 9.3 to 9.51