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Upgrade problem from 9.5.5 to 10.4.4

Smtdmn

New Pleskian
Hello;
When upgrading from Plesk 9.5.5 to 10.4.4.
I am having this problem.
It has been waiting for 3 hours on this screen and it does not give any errors.
SS : http://prnt.sc/en8jtc

How can we solve the problem.
Can't I upgrade directly to 12.5 or 17.0?
Thanks.
 
You can upgrade to Plesk Onyx from Plesk 11.0.9 or later. If you have an earlier Plesk version, please consider migrating instead.

The minimum Plesk version for an in-place upgrade to 12.5 is now 10.4.4.
Thank you IgorG . But as I mentioned, it remains on the screen and does not move. How can I resolve it?
 
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