Upgrade problem from 9.5.5 to 10.4.4

[Smtdmn]

Hello;
When upgrading from Plesk 9.5.5 to 10.4.4.
I am having this problem.
It has been waiting for 3 hours on this screen and it does not give any errors.
SS : http://prnt.sc/en8jtc

How can we solve the problem.
Can't I upgrade directly to 12.5 or 17.0?
Thanks.

 

[IgorG]

17.0?

You can upgrade to Plesk Onyx from Plesk 11.0.9 or later. If you have an earlier Plesk version, please consider migrating instead.

Can't I upgrade directly to 12.5

The minimum Plesk version for an in-place upgrade to 12.5 is now 10.4.4.

 

[Smtdmn]

You can upgrade to Plesk Onyx from Plesk 11.0.9 or later. If you have an earlier Plesk version, please consider migrating instead.

The minimum Plesk version for an in-place upgrade to 12.5 is now 10.4.4.

Thank you IgorG . But as I mentioned, it remains on the screen and does not move. How can I resolve it?