Issue User can't access from mobile

[YannickY]

Hello everyone, I have Plesk that I can access both from PC and from Android application. I have create a new webmaster user because I need a friend to do some ftp work from his mobile/tablet.

Problem is that I can login in this new account from my pc and so my browser but not from mobile. I already get "Internal error. Contact our assistance".

So:
- My user (admin) can access through pc and Plesk Mobile;
- New user I created can access through pc but not through Plesk Mobile;

There is any restriction I miss somewhere?

Thank you

 

[Digitalone]

you can try the following. I was having the same issue and this worked for me.

How to enable IP access restriction management

Fixing error "Access to API is disabled" in Plesk servers

Web hosting providers who use Plesk panel sometimes get the error "Access to API is disabled" during migration, provisioning, etc. Here's how to fix it.

bobcares.com

https://support.plesk.com/hc/en-us/articles/213906225-Unable-to-log-into-Plesk-Access-for-administrator-from-address-203-0-113-2-is-restricted-in-accordance-with-IP-Access-restriction-policy-currently-applied

 

[m_mikael]

Ensure that the new user has the necessary permissions for mobile access in Plesk. Check user settings and verify if mobile access is enabled. If the issue persists, consider checking Plesk Mobile app compatibility or reinstalling the app on the mobile device.