Issue very dissatisfied with Plesk support

[shopuser]

Server operating system version

Ubuntu

Plesk version and microupdate number

22

I had a problem with the backup freezing; I couldn't find any help in the forum and I'm not getting a response from Plesk support either.
This is unacceptable for software I pay a monthly fee for!

 

[scsa20]

First, this forum should be located in Plesk Suggestions and Feedback section and not this section, this section is for asking for help for Plesk Obsidian on Linux.
Second, this forum is community driven, we help when we can. Yes there are staff members on here as well that does work for Plesk and has direct contact but most is community driven.
Third, the limited number of times I've had to contact Plesk support directly I never had any issues. You just need to be aware of a few things:
-- 1) If your license is through a third party (such as a hosting provider), you SHOULD be going through them first.
-- 2) If your license is not through a third party or if you want to get support directly with Plesk, make sure you follow the instructions outlined in https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk
-- 3) Try to provide as much details as possible with logs
And fourth, I looked at your post history and found your thread from Sept about it, did you not follow the suggestion that @Bitpalast provided in post #7? Just as he said, saying "IT'S NOT WORKING!" isn't helping anyone with helping you.

 

[Sebahat.hadzhi]

@shopuser , if you still haven't received an update, please provide me with your ticket ID so I can consult with our support team on your case.