Warning: your license key for the base component cannot be upgraded.

[martijnbakker]

With updating 8.3 i get this via the plesk updater


Need key update for component base from version 1.0.0-debian4.0.build83071218.18 to '8.0'
Downloading the file PSA_8.3.0/plesk_getkeyinfo.sh: 100% done.
Exchanging information with licensing server.base
Ask KA server for key update: product=PleskLogin current key number=***** to version=1.0.0
Warning: your license key for the base component cannot be upgraded.
ERROR: Failed to check whether a new license key is available.
The installation will not continue.
Not all packages were installed.
Please, contact product technical support.

What to do ?

 

[dirty@]

if you update from previous 8.x version to 8.3, then update with plesk console updater and run it with option --ignore-key-errors..

 

[martijnbakker]

Wow thanks! That works!

 

[Amin Taheri]

You could also make sure that you have the port 5224 (egress) open for plesk-license-update

http://kb.swsoft.com/en/391

 

[martijnbakker]

It is open , problem already solved with solution from above.

 

[elger]

It is open , problem already solved with solution from above.

Same here:
In the webinterface "server" => "licence management" => "Retrieve Keys" plesk tells me that the Server response: License key PLSK.xxxxxxxx.xxxx is up-to-date.

But the "server" => "updater" => "Plesk 8.3.0"
running /usr/local/psa/admin/sbin/autoinstaller and just go past "Warning: your license key for the base component cannot be upgraded." by typing Yes

After everything was updated, I can use the webinterface for updating the rest again.