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Warning: your license key for the base component cannot be upgraded.

Discussion in 'Plesk for Linux - 8.x and Older' started by martijnbakker, Jan 6, 2008.

  1. martijnbakker

    martijnbakker Basic Pleskian

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    With updating 8.3 i get this via the plesk updater


    Need key update for component base from version 1.0.0-debian4.0.build83071218.18 to '8.0'
    Downloading the file PSA_8.3.0/plesk_getkeyinfo.sh: 100% done.
    Exchanging information with licensing server.base
    Ask KA server for key update: product=PleskLogin current key number=***** to version=1.0.0
    Warning: your license key for the base component cannot be upgraded.
    ERROR: Failed to check whether a new license key is available.
    The installation will not continue.
    Not all packages were installed.
    Please, contact product technical support.

    What to do ?
     
  2. dirty@

    dirty@ Guest

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    if you update from previous 8.x version to 8.3, then update with plesk console updater and run it with option --ignore-key-errors..
     
  3. martijnbakker

    martijnbakker Basic Pleskian

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    Wow thanks! That works!
     
  4. Amin Taheri

    Amin Taheri Golden Pleskian Plesk Certified Professional

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  5. martijnbakker

    martijnbakker Basic Pleskian

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    It is open , problem already solved with solution from above.
     
  6. elger

    elger Guest

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    Same here:
    In the webinterface "server" => "licence management" => "Retrieve Keys" plesk tells me that the Server response: License key PLSK.xxxxxxxx.xxxx is up-to-date.

    But the "server" => "updater" => "Plesk 8.3.0"
    running /usr/local/psa/admin/sbin/autoinstaller and just go past "Warning: your license key for the base component cannot be upgraded." by typing Yes

    After everything was updated, I can use the webinterface for updating the rest again.
     
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