• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

webpage is not available

Alexia_Pamelov

New Pleskian
I am using asphostportal.com, Windows Server 2012 R2, and PHP 5

Whenever I change the computer name in Windows, it never gets reflected properly on my Server Dashboard where hostname is listed. In the dashboard, under the Plesk tab, it says "Unable to get sites." usually where the site health is listed next to the "manage server" green button

Whenever I try to access Plesk(where Hosting Services, Server Management, and My Profile is listed on entry) through google chrome i get the error "

This webpage is not available


ERR_CONNECTION_RESET
"


I can only login successfully using firefox.

Furthermore, whenever i try logging in via FTP to the site, I get the error, "
error 530 Cannot log in, home directory inaccessible"

I believe there is a IP address mismatching. When I use command prompt in admin mode on my Windows Server typing in command:
nslookup domain.tld

I get the following result:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>nslookup domain.tld
Server: ip-208-109-96-2.ip.secureserver.net
Address: 208.109.96.2


*** ip-208-109-96-2.ip.secureserver.net can't find domain.tld: Non-existent doma
in
 
Back
Top