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Search results

  1. I

    Failed auto update (Plesk panel now innaccesible)

    I'm having the same issue here... Interesting aside - and I'm not sure why this is the case... I have three linux servers running Plesk. Only one (the one with the problem) has the /usr/lib/apr-1 directory. My guess is this server installation has something installed that the others don't...
  2. I

    CBM define customer business manager database

    I had a problem with the server, and the CBM had to be reinstalled. In the process, it created a new database. How can I change the config to connect it to the old database? thanks
  3. I

    IMAP new messages display as read / seen

    IMAP on Plesk 10.4.4 new messages (unread) are initially marked as unread, but then the next time mail checks the server, it marks them as read - even though they haven't been read. My guess is this has to do with the permanentflags? Does anyone know a fix for this?
  4. I

    hide user roles tab

    How can I hide the 'User Roles' tab from the owner account? With this visible, the owner could actually setup a new user role that allows a higher level of permissions than I've granted them on the site. I know I can turn off manage users - but I want them to be able to add and delete...
  5. I

    Mail User Access

    All you need to do is create a new role (Mail User) - with no privileges - add a new mail user - assign them the role of Mail User - fill out the rest of the form info ... and that's it. They will be able to login and manage their email account
  6. I

    IP address registered in Plesk is invalid or broken

    i'm having the same problem. How did you resolve it?
  7. I

    can't add subscription

    found the issue - IPv6 was not setup. thanks for your assistance.
  8. I

    can't add subscription

    this is making plesk unusable. I have to add new clients and it's not working.
  9. I

    can't add subscription

    unfortunately that didn't work. My guess is it's getting an error - and trying to report it using ErrorHandlersManager.php and it can't go any further. Other suggestions?
  10. I

    can't add subscription

    Plesk 10.4.4 In Customer Manager - select customer - click add subscription - pop-up window appears and nothing else happens (arrows spin) - in a different browser it shows the error Fatal error: Maximum execution time of 600 seconds exceeded in...
  11. I

    server admin permissions in client control panels

    No one has any ideas as to how to enable permissions for Plesk Admin to have permissions to all client tools when in the client's Control Panel? Does everyone else SEE all of the client tools when viewing their client's control panel? If so, can I borrow your permissions table from your...
  12. I

    Change IP Address

    That doesn't work. It only displays the IP you initially created. (even if you manually add more IPs to the client in the database). The work around I figured out is to either: - manually change the DNS records - or select to reconfigure DNS records for that domain. At that point you will...
  13. I

    Change IP Address

    How do you change the IP address for a domain? In previous versions, IPs could be allocated to a client. Then you could easily switch the IP address. In Plesk 10, it looks like IPs can only be allocated to a reseller pool. How can I change the IP address of a client's domain? thanks elaine
  14. I

    Help Desk osTicket

    In the Administrator's guide, it explains how to integrate osTicket as the Help Desk. <http://download1.parallels.com/Plesk/PP10/10.0.1/Doc/en-US/online/plesk-administrator-guide/index.htm?fileName=59410.htm> It says it should now have a link to the Help Desk in the admin panel, which it...
  15. I

    server admin permissions in client control panels

    How can I set the server admin permission to be able to view ALL components of the client control panel? Currently, when logged in as server admin, it varies what I can access in the various client control panels. thanks for your assistance.
  16. I

    Failed to repair SSO: Failed to get SSO accounts info: (HTTP code: )

    I had this same problem when I initially installed v10 (as well as MANY more)... and once again when I updated to 10.1. Hopefully this isn't going to be a continued issue with each update.
  17. I

    Health Monitoring notifications email

    Where does Health Monitoring store the notifications email address? It is supposed to default the the admin email address. The admin email address was changed, but this was not updated in Health Monitoring (server health). So now Qmail sends notices that that email address no longer exists...
  18. I

    Email reception very slow

    I'm having this same problem. Did you ever get it resolved? thanks, elaine
  19. I

    Plesk 9 -> 10 and Billing/Business Manager Bundle issues

    I'm having this same problem. Did you ever get it resolved? thanks!
  20. I

    sw-sso db versioning problem

    I'm having this same problem metalalisa. My sso db is corrupt. But I don't have a second server. Any chance I can get a copy of the sso.db from you - or does anyone have any suggestions on how to rebuild the database?
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