• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

file manager

  1. P

    Issue Plesk file manager freezes when uploading a file

    Hello, I'm facing a very frustrating situation with Plesk file manager. Each time I try to upload a file (that is not that big ~45Mb) the progression bar freezes at 86-87%. The whole behavior is quite weird as the progression bar starts at 73% then goes slowly until 86-87% and then nothing...
  2. jlocana

    Question How can I access the root of the server using ftp software or file manager?

    Hello everyone: I am new in Plesk and need to know how can i get access to the root server by File Manager or FTP. I need to install a software but my CLI command are no good and don't want to make a mistake. I was looking everywhere and looks that doesn't exist in Plesk "wow in 2024". Plesk is...
  3. f0rtem

    Issue Unable to move files with File Manager

    I need to update my PHP script by moving files to the main version of the website. I uploaded the update files to httpdocs/main-file and I need to move them to httpdocs. I do that by selecting all the files in httpdocs/main-file and clicking on move then selecting the correct path where it has...
  4. B

    Resolved Is there a way to search all sub-directories through file manager?

    I have a wordpress blog on a hosting site and they use plesk. I would like to search all directories and subdirectories for a specific file name. Is there a way to do that.
  5. PrimeSites

    Issue Unable to edit some files with File Manager in Plesk: file loads indefinitely

    Hi All, I'm unable to edit certain files (e.g. wp-config[dot]php) via the File Manager in Plesk, regardless of file permissions. The issue is covered in the below post, and indicated as resolved by PPPM-12921 (dating back to 2021), but it's persistent for me (i.e. file just loads endlessly)...
  6. MAKATANGA

    Resolved Plesk Obsidian file manager

    Good day. My question is: How can I access the root of the server using the Plesk Obsidian file manager? The files of my sites are displayed, but the files of the dedicated server are not displayed, so I cannot go through the directories of the system, for example, the 'HOME' or 'etc' directory...
  7. Ekushey

    Question Extract tar.gz from file manager

    Using Plesk Onyx v17.8.11 on a fresh server. Unable to extract the tar.gz, I don't remember seeing this before on any Plesk servers I worked on. Any help to get it resolved?
  8. S

    Resolved Hide/disable "File Manager" or the whole "Websites & Domains" button

    Hello, How to hide/disable "File Manager" or "Websites & Domains" button so customer cannot access, edit, or download the website files ? I've attached a screenshot. Thanks.
  9. E

    Issue GoDaddy migrated me to Onyx, but can't get support because I have no license key

    GoDaddy migrated my library's website file manager to Plesk Onyx because GoDaddy no longer supported the product. I am having trouble uploading files into Onyx (I've tried searching help, but its not, well, helping) and I can't contact Plesk support because GoDaddy didn't give me a license...
  10. A

    Issue Unable to Upload any files through File Manager

    Hi, I'm facing this unusual issue with the Plesk on my Windows Server. When tried to upload any files through File Manager in any domains on Plesk, it shows me the error that the file is to big, upload using the FTP. Even though the file size is 1kb, screenshot is also attached for reference...
  11. A

    Question How to copy File Path in File Manager?

    Hello there, I have recently moved to Plesk and can't figure out on how to copy the File path in file manager. Like I have a CMS installed which is asking for template file path. Template files are stored in a folder in file manager. in my earlier control panel, the path was used to be like...
  12. J

    Issue No Plesk look, and NO images showing on site!

    Hello and thank you all for support, here! Problems using W7 pro, 1. when I login to my "File Manager" it does NOT look anything like any cPanel / Plesk screen shots in pictorials, videos, etc. Just a single line of files and folders on the left side of the page. 2. Uploaded all my files to...
  13. Noam Harel

    Resolved creating files or directory fails

    Hi I am using plesk 18 on centos 7.4 8 ram 8 cpu when i try to create file or directory on a subdomain with the file manager i get these errors: Internal error: {"redirect":"\/","status":"success","statusMessages":[]} and: Cannot read property 'replace' of undefined cloudn't find anything on...
  14. daedparrotsoftware

    Issue Unable to copy files via File Manager Plesk: Unable to copy... filemng failed: filemng:

    We can not seem to find a resolution to our version of this problem. Trying to make a copy - as a backup - of a subdomain directory using file manager ( copy mysubdomain.domain.com directory to mysubdomainbackup.domain.com ) and getting an error: Unable to copy...
  15. andykah

    Issue Entries per page in File Manager

    Hallo, I hope someone can help me I am running Plesk Onyx Version 17.5.3 And in this version I can not select how many entries per page should be shown in the old version i could select between 25 50 100 or all This means for me, that folders with a lot of files last forever to load Is this...
  16. Pedro Cavaleiro

    Question Block user file upload

    Hi, I'm reselling some plans, most of them are normal shared web host plans, but I want to sell 2 plans of Wordpress hosting I have the Auto Provisioning installed and working, disabled most of the access to the Plesk Functions but there are two things that I can not change, at least haven't...
  17. dedalx

    Issue File Manager bug with uploading files to subfolders

    PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE OS: ‪CentOS Linux 7.2.1511 (Core)‬ Product: Plesk Onyx 17.0.17 Update #8 PROBLEM DESCRIPTION When you have multiple subfolders (for example folder-1, folder-2, folder-3) in the same root folder (for example root-folder) and you go to folder-3...
  18. H

    File manager not working

    Hello everybody, I use plesk 12.5 on centos 6.7 respectively with all updates. I tried precisely at a domain via the file manager files edit, unfortunately this does not work, it loads and loads but nothing happens. what can I do? Thanks and Greetings Henri
  19. M

    Can open File Manager

    I have an issue with the File manager in plesk 12.5 and a specific subscription. File manager doesnt open, it just shows an almost blank page. Screenshot attached. - The subscription has 500 domains configured. Could it be an issue with the amount of directories? - File manager works fine on...
  20. Z

    Plesk file manager wrong time stamp

    Hi, When using file manager on plesk I noticed time stamps of files are one hour ahead. Changing timestamp on file manager does not correct the problem. The timezone of the server is correct, and if I connect via ftp or ssh the timestamps of files and folders are correct however in plesk they...
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