• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

smtp

  1. S

    Issue Mail delivery was aborted

    I have setup a mailserver for my client and it has been working perfectly for over 2 months, but yesterday he told me got the following error message, it just happens with this one email, every other email is still working. I checked the maillog but i have no idea what to search for...
  2. N

    Issue Issues with External SMTP

    Hello, we are attempting to send all plesk and system emails through sendgrid using the external smtp option in plesk, however there is a couple issues 1 the to address is not being set 2. I cannot set the from address, with recent changes to gmail and outlook, i need to set the from to an...
  3. C

    Resolved AWS EC2 STMP Woes - Amazon have authorised me but I still cannot send mail

    Tryin to setup SMTP on port 465 Outlook gives me the attached issue I contact AWS to get limits removed and they repsonsed with: Hello, We approved your request for the removal of the EC2 email sending limitations on your Amazon Web Services account for the following regionseu-west-2! If...
  4. A

    Issue Undelivered mail - SMTP port 25

    Hello, although smtp port 25 is enabled in the panel, plesk is unable to send emails from the various password reset systems or automated emails with the various cms installed VPS IONOS Provider
  5. X

    Issue Firewall add bulk ip address

    hello everyone plesk/modules/firewall/edit/rule@43/properties/ Firewall add bulk ip address I couldn't find a document where we can do a batch upload instead of manually typing the ip addresses one by one. Is there a solution for adding a txt or 100-500 character domain here? Thank you from now.
  6. P

    Issue smtp dns entry missing after domain migration

    I have a Linux server with Plesk Obsidian 18.0.49 and I'm running 2 domains on it. Both domains have Let's encrypt setup and sending and receiving mails used to work properly for years. Two days ago I did transfer one of the two domains to another hoster and now I cannot send mails from that...
  7. K

    Resolved Secure IMAP and SMTP subdomain based on customers domain name

    Hello, Whilst I know that you can allocate the main domain names letsencrypt SSL cert for use with IMAP/SMTP/POP3 connections, it doesn't seem possible to allocate a custom subdomain for IMAP/SMTP/POP3 use. For example, I'd like to use mail.mydomain.com as my server name and also get a...
  8. A

    Resolved Need help with email relay not being used

    Hi! we use multiple Linux servers with the same hoster and Plesk Obsidian. On one of the servers, email sending does not work. I suspect this line in the logfiles points at the problem Dec 9 23:12:38 xxx postfix-local[102419]: xxx from=<[email protected]>, to=<[email protected]>...
  9. E

    Issue mail not received by google

    Hi there, I'm running Plesk Obsidian 18.0.47 on Ubuntu 20.04.5 LTS. A client of mine noticed that often his emails are signed as SPAM on gmail. We did a quick test with mail-tester and looks like our setting are perfect ( Spam Test Result ) I tried to send an email from his account to a Gmail...
  10. S

    Issue STMP QUIT / Disconnect Problem with TLS

    Hi We recently updated to Plesk v18.0.48 and with it MailEnable Standard v10.42 After the update we are experiencing some problem using SMTP with TLS (port 587), it appears the QUIT command no longer causes the server to disconnect the STMP connection. We have Plesk running on an Azure VM...
  11. D

    Question how to set up mailboxes if i have SMTP activated

    Because if i am activating SMTP on version 18.0.48 i can not have and SMTP and Dovecot (mailboxes from plesk) because they are conflicting each other. Now i am looking to have SMTP and to set somehow external mailboxes but to keep the extension of my domain for example...
  12. D

    Issue please fix conflict with each other: MSMTP (relay only), Dovecot

    followed deceiptive instructions How to configure an external SMTP server in Plesk - Support Cases from Plesk Knowledge Base and got this error Installation or removal requests for the following components conflict with each other: MSMTP (relay only), Dovecot All conflicts should be resolved...
  13. intradesign

    Question SMTP error Service unavailable

    Hi, I am using Spam Experts Spam Protection with Plesk. I have the following problem: Incoming mails are often not delivered to the recipients' mailboxes on the Plesk server, but end up in the queue on the Spam Protection portal. The following error message appears: (where "remote mail server"...
  14. stevland

    Resolved Unable to connect to SMTP after IP change

    Obsidian / Postfix / Dovecot, all fully up-to-date My web server has been using one shared IP for various websites. I now want the email server to use it's own dedicated IP. I've set up a new IPv4 to use as hostname.com / mail.hostname.com. But... Connecting to xxx.xxx.xxx.xxx 7/14/2022...
  15. J

    Issue Postfix does not want to connect

    I am trying to login with outlook 365 and no matter what I try I cant connect. I have tried all 3 SMTP ports. I have tried domainname and hostname. And I get either ssl_accept error with starttls or I get lost connection after EHLO with ssl/tls. I really cant get it to work. Imap seems to work...
  16. T

    Issue Can send mails but can't receive (554 5.7.1 Relay access denied)

    Hi all. I have been searching for this issue all the day. I tried solutions like; 1- plesk repair mail 2- Add 127.0.0.1/32 and ::1/128 to whitelist. 3- Change relay option from "closed" to "SMTP" 4- Change reject_unauth_destination value of smtpd_recipient_restrictions to...
  17. D

    Resolved Change smtp sender that PMMCli-Daemon uses to send emails

    Hi! two related questions: How can I change the email account that the "PMMCli-Daemon" uses to send emails? Also, is it possible to configure an external smtp account so that all the notifications a Plesk installation are sent using the external smpt service? I need to ensure maximum...
  18. V

    Resolved [PPP-56944] Password reset/forgot password email not working with External SMTP

    Product - Plesk Obsidian Web Admin Se Edition I am using external smtp server. Tried with 2 different providers I can send "mass emails messages" (from plesk tool and settings) successfully. Notification emails about wordpress updates digest, new site creation is also working normally. But...
  19. L

    Issue Wrong SMTP banner name

    Hi, we are having problems with Spamhaus, they started to block all IP-s that are not having matching SMTP banner name. We need help implementing this, we couldn't get it to work...
  20. M

    Question Port 25 is blocked despite an explicit firewall rule

    Hello, I'm using the msmtp relay addon/plugin for my php scripts to send mails (eg contact forms etc.) Postfix and sendmail are deactivated. I set up the external relay gateway correctly. The relay gateway sends through port 25. I tried my scripts - no mail is going out. I checked the ports...
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