• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

timeout

  1. Ricardo_altertable

    Issue filemng: /usr/bin/zip execution failed

    Hello Pleskians! I have a case that may be a timeout problem, but I don't know for sure where to increase it. The error is a 504 Gateway Time-out: This occurs when compressing a PrestaShop website of about 21 GB (httpdocs) from the filemanager. The error recorded in the Plesk log is...
  2. N

    Issue DNS Server

    Hello, I have a problem with my Plesk. My DNS servers are not working. I tried a dig command from another server dig @109.XXX.3.X thenarbox.com but I don't get any response but when I use dig @109.XXX.3.X thenarbox.com +vc it is works. By TCP is no problem but UDP on port 53 not working. I am...
  3. J

    Resolved Start spamassassin.service Failed with result 'timeout'.

    After a technical issue in the datacenter, my VPS refuse to receive email. I've hunted the issue down to a failing start of Spamassasin. I can't get it started. It tries and then a timeout occurs. IN /var/log/maillog: Jun 26 19:34:34 vps postfix/smtpd[50634]: warning: connect to Milter service...
  4. A

    Resolved Backup Manager times out and unusable after failed remote backup

    Hi everyone, I am facing a somehow strange problem: We are running local and remote backups (via FTP) on a regular base and everything worked fine. Last night the provider where the FTP-space is located had a problem and so the backup could not be completed. I received a notification mail...
  5. D

    Issue Why cannot access Wildfly admin console

    Hi everyone, I'm in the next situation. I installed Wildfly 27 final, I followed this tutorial. I didnt have any issuse installing it, my problem is I need accessing admin console using port 9990, but when I access to MyIP:9990 it takes too much and send the message 'timed out'. I'm not an...
  6. V

    Issue upstream timed out (110: Connection timed out) while reading response header from upstream

    Hi, Im new to plesk and usgin it on linode. We have a website developed in ReactJS, NodeJS and mongo db. Attached is the log on Nginx error. My Nginx config file: /etc/nginx/nginx.conf #user nginx; worker_processes 1; #error_log /var/log/nginx/error.log; #error_log...
  7. futureweb

    Question Website Timeouts (WP when Traffic is high)

    Hello, we have the problem with a Wordpress site that we host that it always becomes very slow / get Timeouts when the customer sends out a newsletter and the traffic to the site increases. Normally the page is very fast, at times after the newsletter the browser remains 30 seconds white and...
  8. T

    Resolved Website subscription cannot use cURL results in cURL error 28: Resolving timed out

    Hi, I am running Plesk 18.0.43 and since about a month I am getting complaints about; - cURL errors - slow page loading (some specific sites take half a minute to load) - timeouts Also Plesk panel is slow. No changes were made in the last month besides automatic updates. The log shows these...
  9. K

    Issue All hosted sites start giving Time-out error

    I've hosted 5 Wordpress blog on Plesk panel This happens randomly to all sites, It's keep giving Timeout error. To fix it i run below command on server and after Apache restart everything becomes normal I am posting here because i want permanent solution, This is happening every 2-4 days. I...
  10. P

    Question REST Server Timeout

    Trying to migrate some sites off of a Plesk server, but it appears the API is timing out. Gaining host has asked that we extend the timeout on it, but can't see any option for that.
  11. M

    Issue Plesk hosted Magento site - 524 mod_fcgi timeout on login phase.

    Hello, I'v searched so many post within 2 weeks, i had to ask help here. Working on an old magento site, the plesk panel is prety messy : 5 php versions, many unused aliases and domains. Site crashed with this 524 timeout, when i asked plesk to create a new domain, sub domain of the main site...
  12. E

    Question FTP passive mode - can not connect

    Hello, hope someone can help me with that issue. Here are the server specs: OS ‪Ubuntu 18.04.3 LTS‬ Product Plesk Onyx Version 17.8.11 Update #69, last updated on Oct 4, 2019 11:34 AM My problem is, that i have created an FTP accounts. But when i try to acces via Filezilla to port 21 to my...
  13. P

    Issue Cannot Change Plesk Cpanel Timeout Settings

    I am trying to upload a large zipped file to plesk however, by the time the file is finished uploading it says "0 Files Uploaded Uknown Reason" or something like that. i believe the session has expired by the time the upload finishes. I am trying to change the Plesk Settings However I don't...
  14. D

    Input Very Slow Advisor - Plesk Update time out

    In recent days we've come across a new issue involving painfully slow Plesk Advisor, and an inability to use the Plesk Update function. We have found the trigger for this behaviour, which doesn't appear to be documented yet by Plesk. This is on Plesk Onyx 17.8 update 38 on dedicated servers in...
  15. Tonmoy Ajize

    Resolved [Urgent] Short PHP Session Timeout Issue

    Hey Everyone, I have recently installed WHMCS on my server and facing this weird issue. Whenever I login to admin panel or, client area it automatically logs me out within a minute or, even less than that. I am already using custom PHP Session Store path and higher "session.gc_maxlifetime...
  16. D

    Resolved Plesk Backup to FTP-Repository stops during the transmission

    Hi @AlL, i have a little Problem using the Plesk Onyx 17.8 Backup-Manager with an external FTP-Repository and maybe someone can help me with that. The file transfer of the backup stops unexpectedly during the transfer (in my case always exactly at 187 MB). My configuration: I run a web...
  17. SamirM

    Wordpress Update Issues

    Hi, Since the last 3 days I have been experiencing issues updating plugins and themes of Wordpress either from the dashboard or from the wordpress toolkit. The error i get is : Failed to update the WordPress plugins. Warning: Download failed. "cURL error 28: connect() timed out!" I am running...
  18. Jude Lobo

    Issue Session timeout at 5 minutes or "Validation of viewstate MAC failed" error

    I am getting the above error when my session state goes over 5 minutes, then some posts guided me to go to the IIS application pool and edit the idle timeout value from 5 to 30 minutes, so I did that, but the values cannot be edited. Is there any way of changing the values or some workaround...
  19. T

    Issue Cant start upgrade to "Plesk Onyx 17.5.3"

    Hi there, Since a while already, Plesk is offering me to upgrade to the version 17.5.3 of Onyx. However, whenever I try to click on that link: https://website.com/8443/admin/update/product It keeps loading and loading and then runs into a timeout. I read already in the internet, that the...
  20. Boris Panno

    Resolved Prestashop upstream timed out (110: Connection timed out) while reading response header from upstrea

    Hi all, I've this problem with a Plesk 12.5.30 #37 installation on Ubuntu 14.04 LTS. Only from today, early in the morning, the backend of the Prestashop installation cause the timeout problem as described on the title of this tread. And the log of the system report this: 2016-06-24 19:42:37...
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