Access is denied ( Hierarchical.php )

[jaberz]

Hello

in last two day we have problem with plesk on windows server 2008 r2
plesk version is 12
we have Access is denied error in some part of plesk like:
can not add email address
can not edit email address
can not active on suspend domain
i Conant support team and they are solve problem but after on day. problem came back.
in attachment i attach error log file and screenshot on errors.

 

[IgorG]

Looks like your case - http://kb.odin.com/en/122706

 

[jaberz]

Looks like your case - http://kb.odin.com/en/122706

Hello
Not work for me....

 

[IgorG]

In this case I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.