Resolved Apply update#4 to windows failed?

[raytracy]

Windows Server 2016+Plesk Onyx 17.5.3 Update #3+MS-SQL 2014 SP2

Apply update#4 from plesk panel, show the following error on top:

ERROR: Exception: Unable to get administrator password: 系統找不到指定的檔案。 (Error code 2) at Unable to connect to pipe \\.\pipe\P_852d9c24-3ccf-49a6-9d1d-4eef2ed8edc7&lt;br&gt; at (Con::ClientOverlappedPipe::create line 503)&lt;br&gt; at getPassword(&#039;pwd&#039(PleskSrvClient::getPassword line 208)&lt;br&gt; at (zif_get_admin_password line 260) (Helper.php:68)<br />
<br><a href='Help Center' target='_blank'>Search for related Knowledge Base articles</a>​

(The chinese word in the first line said: system cannot find specified file)
Plesk updater stalled and ask me do not do any operation before updated:


Any advice?

 

[UFHH01]

Hi raytracy,

did you investigate issues/errors/problems from your log - files?

=> Plesk for Windows services logs and configuration files ( KB - article: 213911325 )​

Did you consider to use the Plesk repair utility? => Plesk Repair Utility

 

[PavelV]

"Unable to connect to pipe" means that service Plesk Management service (plesksrv.exe) is not started.
Please ensure service is started.

Please also check if there are some crash dumps related to plesksrv generated in %plesk_dir%\etc\crashdumps

 

[raytracy]

I following this KB:

Unable to login to Plesk control panel: Unable to connect to pipe

Restart the Plesk Management service service, and update applied immediately.