1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

autoinstaller error plesk 11.0.9

Discussion in 'Plesk 11.x for Linux' started by Binesh S, Jul 27, 2012.

  1. Binesh S

    Binesh S Regular Pleskian

    27
    23%
    Joined:
    Jun 24, 2009
    Messages:
    119
    Likes Received:
    1
  2. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    Please try to ping autoinstall.plesk.com from your server and also add the ip address in hosts file.

    Example:

    vim /etc/hosts
    93.184.221.133 autoinstall.plesk.com

    Now try upgrading again it should work.
     
  3. Luo SijiaL

    Luo SijiaL New Pleskian

    11
     
    Joined:
    Jul 28, 2012
    Messages:
    22
    Likes Received:
    0
    thx for response, the error infomation is
    "
    ERROR: Unable to download the MD5 sum for the new Parallels Installer binary.
    Not all packages were installed.
    Please, contact product technical support. "

    i am currently running centos distribution in mediatemple hosting environment of Dedicated-Virtual (VPS version)
     
  4. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    Try to check /root/.autoinstaller/microupdates.xml as it is described in http://kb.parallels.com/en/9294

    Then run $PRODUCT_ROOT_D/admin/sbin/autoinstaller and install something (module, etc) and check /root/.autoinstaller/microupdates.xml again after that. Microupdate should be installed automatically.
     
  5. Binesh S

    Binesh S Regular Pleskian

    27
    23%
    Joined:
    Jun 24, 2009
    Messages:
    119
    Likes Received:
    1
    The front end plesk 11.0.9 the following error has been displayed

    Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall.plesk.com/products.inf3: The requested URL returned error: 404 Can't process versions.inf3: Failed to download the package http://autoinstall.plesk.com/versions.inf3: The requested URL returned error: 404

    I have added host file 93.184.221.133 autoinstall.plesk.com ( My server IP)
     
  6. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    It should not be your server IP but instead the autoinstaller IP address.

    Add the below line:

    72.21.81.253 autoinstall.plesk.com

    to /etc/hosts
     
  7. Luo SijiaL

    Luo SijiaL New Pleskian

    11
     
    Joined:
    Jul 28, 2012
    Messages:
    22
    Likes Received:
    0
    hi abdi, thx for you kind help, under which i have stepped into the installation process.

    now i have been in this stage but could come up with any indea,

    the detailed indication is that: "

    0 of 35 components selected

    Please select the components of Parallels Plesk Panel you want to install:

    1. [=] Base packages of Plesk
    2. [=] Plesk Updater
    3. [ ] PostgreSQL server support
    4. [=] Plesk migration manager
    5. [ ] Health monitor
    6. [ ] Payment gateway and registrar modules adapted to Business Manager
    7. [=] Parallels Web Presence Builder
    8. [ ] Customer & Business Manager (recommended for shared hosting)
    9. [ ] Nginx reverse proxy support
    10. [.] <+> Plesk hosting features // 5 of 8 components selected

    Different PHP interpreter versions
    11. ( ) PHP5.3 support
    12. (=) PHP5 support


    Different mailservers
    13. (=) Qmail mailserver
    14. ( ) Postfix mailserver


    Different Apache web server versions
    15. (=) Apache web server support
    16. ( ) Apache web server with SNI support


    Different MySQL server versions
    17. (=) MySQL server support
    18. ( ) MySQL v5.5 (packaged by Parallels)

    19. [=] <+> Additional Plesk extensions // 5 of 5 components selected
    20. [=] <+> Game servers // 1 of 1 components selected
    21. [.] <+> Additional mail services // 2 of 4 components selected
    22. [=] <+> Server backup solutions // 2 of 2 components selected
    23. [=] <+> Plesk webmails support // 2 of 2 components selected

    N) Next page; P) Go back; Q) Cancel installing;
    A) Select all; D) Deselect all;
    Enter number to toggle the component or to view the group;
    Type a number or a character of desired action [N]:
    "

    i donot have any experience with dealing this, need i enter all the number corresponding to the component?
    what does the "=" means at each line?

    can you give me some guide on this, cant thx you more.
     
  8. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    (=) stands for already installed and up-to-date. In your current case, you probably want to install

    5. [ ] Health monitor which you can select by pressing the "5" button on your keyboard.
    9. [ ] Nginx reverse proxy support (select by pressing the "9" button on your keyboard.)

    In the case of 10 & 21, you can press the corresponding number to see items or components under that category and choose accordingly what you want to install.

    When you are done, you press "N" for next on your keyboard ...and proceed ..
     
  9. Luo SijiaL

    Luo SijiaL New Pleskian

    11
     
    Joined:
    Jul 28, 2012
    Messages:
    22
    Likes Received:
    0
    thx, it seems the installation is finished successfully with the prompt of "

    Patches were installed successfully.
    The packages were installed successfully.
    "

    however, my confusion is that when i check cat /root/.autoinstaller/microupdates.xml
    the version attribute is still 6... but i suppose it should be 7
    why ?
     
  10. abdi

    abdi Platinum Pleskian

    31
    18%
    Joined:
    May 14, 2006
    Messages:
    2,913
    Likes Received:
    60
    If the installation is complete and successful then you are cool ...Just ignore those records in /root/.autoinstaller/microupdates.xml
     
  11. Luo SijiaL

    Luo SijiaL New Pleskian

    11
     
    Joined:
    Jul 28, 2012
    Messages:
    22
    Likes Received:
    0
    however, it is still version#6, my main purpose is to get to version#MU7
     
  12. Binesh S

    Binesh S Regular Pleskian

    27
    23%
    Joined:
    Jun 24, 2009
    Messages:
    119
    Likes Received:
    1
    Thanks for clarification abdi, its work for me
     
Loading...