autoinstaller error plesk 11.0.9

[Binesh S]

I have received autoinstaller error my centos 6.2 version

Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall.plesk.com/products.inf3:
The requested URL returned error: 404

I have also included host file

IP + http://autoinstall.plesk.com.

 

[abdi]

Please try to ping autoinstall.plesk.com from your server and also add the ip address in hosts file.

Example:

vim /etc/hosts
93.184.221.133 autoinstall.plesk.com

Now try upgrading again it should work.

 

[Luo SijiaL]

thx for response, the error infomation is
"
ERROR: Unable to download the MD5 sum for the new Parallels Installer binary.
Not all packages were installed.
Please, contact product technical support. "

i am currently running centos distribution in mediatemple hosting environment of Dedicated-Virtual (VPS version)

 

[abdi]

Try to check /root/.autoinstaller/microupdates.xml as it is described in http://kb.parallels.com/en/9294

Then run $PRODUCT_ROOT_D/admin/sbin/autoinstaller and install something (module, etc) and check /root/.autoinstaller/microupdates.xml again after that. Microupdate should be installed automatically.

 

[Binesh S]

The front end plesk 11.0.9 the following error has been displayed

Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall.plesk.com/products.inf3: The requested URL returned error: 404 Can't process versions.inf3: Failed to download the package http://autoinstall.plesk.com/versions.inf3: The requested URL returned error: 404

I have added host file 93.184.221.133 autoinstall.plesk.com ( My server IP)

 

[abdi]

I have added host file 93.184.221.133 autoinstall.plesk.com ( My server IP)

It should not be your server IP but instead the autoinstaller IP address.

Add the below line:

72.21.81.253 autoinstall.plesk.com

to /etc/hosts

 

[Luo SijiaL]

hi abdi, thx for you kind help, under which i have stepped into the installation process.

now i have been in this stage but could come up with any indea,

the detailed indication is that: "

0 of 35 components selected

Please select the components of Parallels Plesk Panel you want to install:

1. [=] Base packages of Plesk
2. [=] Plesk Updater
3. [ ] PostgreSQL server support
4. [=] Plesk migration manager
5. [ ] Health monitor
6. [ ] Payment gateway and registrar modules adapted to Business Manager
7. [=] Parallels Web Presence Builder
8. [ ] Customer & Business Manager (recommended for shared hosting)
9. [ ] Nginx reverse proxy support
10. [.] <+> Plesk hosting features // 5 of 8 components selected

Different PHP interpreter versions
11. ( ) PHP5.3 support
12. (=) PHP5 support


Different mailservers
13. (=) Qmail mailserver
14. ( ) Postfix mailserver


Different Apache web server versions
15. (=) Apache web server support
16. ( ) Apache web server with SNI support


Different MySQL server versions
17. (=) MySQL server support
18. ( ) MySQL v5.5 (packaged by Parallels)

19. [=] <+> Additional Plesk extensions // 5 of 5 components selected
20. [=] <+> Game servers // 1 of 1 components selected
21. [.] <+> Additional mail services // 2 of 4 components selected
22. [=] <+> Server backup solutions // 2 of 2 components selected
23. [=] <+> Plesk webmails support // 2 of 2 components selected

N) Next page; P) Go back; Q) Cancel installing;
A) Select all; D) Deselect all;
Enter number to toggle the component or to view the group;
Type a number or a character of desired action [N]:
"

i donot have any experience with dealing this, need i enter all the number corresponding to the component?
what does the "=" means at each line?

can you give me some guide on this, cant thx you more.

 

[abdi]

(=) stands for already installed and up-to-date. In your current case, you probably want to install

5. [ ] Health monitor which you can select by pressing the "5" button on your keyboard.
9. [ ] Nginx reverse proxy support (select by pressing the "9" button on your keyboard.)

In the case of 10 & 21, you can press the corresponding number to see items or components under that category and choose accordingly what you want to install.

When you are done, you press "N" for next on your keyboard ...and proceed ..

 

[Luo SijiaL]

thx, it seems the installation is finished successfully with the prompt of "

Patches were installed successfully.
The packages were installed successfully.
"

however, my confusion is that when i check cat /root/.autoinstaller/microupdates.xml
the version attribute is still 6... but i suppose it should be 7
why ?

 

[abdi]

If the installation is complete and successful then you are cool ...Just ignore those records in /root/.autoinstaller/microupdates.xml

 

[Luo SijiaL]

however, it is still version#6, my main purpose is to get to version#MU7

 

[Binesh S]

Thanks for clarification abdi, its work for me