1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Backup problem with Personal FTP repository

Discussion in 'Plesk 11.x for Linux' started by ErwanG, Oct 7, 2012.

  1. ErwanG

    ErwanG Regular Pleskian

    20
    57%
    Joined:
    Apr 29, 2010
    Messages:
    121
    Likes Received:
    0
    Hello,

    We have a problem with the backup manager and the remote host (Personal FTP repository).

    I have made a backup (schedule) with theses parameters : Store backup in "Personal FTP repository", Back up : "Server configuration".
    RESULT : OK. The file is on the "Personal FTP repository".

    Another test vith a backup (schedule) with theses parameters : Store backup in "Personal FTP repository", Back up : "Server configuration and content".
    RESULT : Backup ok but the file isn"t in the remote FTP ("Personal FTP repository") but in the "Server repository".

    An idea from the pb ?
    In which log file can i find informations ?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
  3. ErwanG

    ErwanG Regular Pleskian

    20
    57%
    Joined:
    Apr 29, 2010
    Messages:
    121
    Likes Received:
    0
    The logfile says that.
    The email message says : "Dump full name is:" (noname, nothing).
    And the backup stay on the server, not on Personal FTP repository.
    The problem is on 5 Plesk servers.

     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    I see nothing suspicious in this log.
     
  5. ErwanG

    ErwanG Regular Pleskian

    20
    57%
    Joined:
    Apr 29, 2010
    Messages:
    121
    Likes Received:
    0
    And why the Plesk backup ("Server configuration and content") doesn't work ?
     
  6. MislavO

    MislavO Regular Pleskian

    16
    85%
    Joined:
    Jul 20, 2012
    Messages:
    271
    Likes Received:
    1
    Location:
    Croatia
    Have you tryed to change password and try again? Maybe manually connect with current credentials when you're logged as root in shell to your FTP repository?

    When you're logged in shell type: (most probablly you have same data in Home>Tools & Settings>Backup Manager>Personal FTP Repository>)
    # ftp <ftp_server_hostname>

    - after that you'll be asked for FTP username and password, you can also check this for FTP commands (or you can just google it, FTP commands):
    I wrote a little bash script on my server for FTP personal server backup, maybe this can help you (NOTE: if you have big server and usually backups have more then 50GB, this might take a while - this script is used to move already created Plesk backup which is created daily on my server).

    Here is the script (within script every step is explained):

    Things you need to change:
    dateBefore=`date +%F --date='-X day'` (adjust to your preferences)
    HOST=<ftp_server_hostname> (enter your FTP hostname)
    USER=<ftp_user> (enter your FTP username)
    PASS=<ftp_user_password> (enter your FTP user password)
     
  7. ErwanG

    ErwanG Regular Pleskian

    20
    57%
    Joined:
    Apr 29, 2010
    Messages:
    121
    Likes Received:
    0
    Yes and the Plesk Backup is ok (FTP) with "Server configuration" parameter. But not with "Server configuration and content". That's the problem.

    Thanks a lot for your script. It works fine for me. I must just verified the importation compatibility.
     
  8. MislavO

    MislavO Regular Pleskian

    16
    85%
    Joined:
    Jul 20, 2012
    Messages:
    271
    Likes Received:
    1
    Location:
    Croatia
    Nice to hear that script is working, and no problem! We are here to share and help to each other.
     
  9. DjFarout

    DjFarout Basic Pleskian

    24
    23%
    Joined:
    Jul 28, 2005
    Messages:
    53
    Likes Received:
    0
    I'm having the same issue. It was working just fine. then all of a sudden, it stopped.

    Backups run, and I can upload the files using the script @MislavO posted (BTW thanks! MislavO)

    The backups are ~15.4GB, and my storage NAS is on the same switch.
     
  10. ErwanG

    ErwanG Regular Pleskian

    20
    57%
    Joined:
    Apr 29, 2010
    Messages:
    121
    Likes Received:
    0
    Hello,

    I've always the problem with the Personal FTP Repository transfert.
    I use the MislavO script but when i want to use it for restoring, it doesn't work.

    Igor, which files are stored for the backup file ?
    Command ?

    Thank you.
     
  11. MislavO

    MislavO Regular Pleskian

    16
    85%
    Joined:
    Jul 20, 2012
    Messages:
    271
    Likes Received:
    1
    Location:
    Croatia
    Current script only creates backup and upload it to personal FTP repository/deletes old backups, backup itself which is created is not meant to be used for restoration (only manually).
     
  12. ErwanG

    ErwanG Regular Pleskian

    20
    57%
    Joined:
    Apr 29, 2010
    Messages:
    121
    Likes Received:
    0
    Yes.
    But if we can create the same file than Plesk for the FTP, it will be great....
     
  13. MislavO

    MislavO Regular Pleskian

    16
    85%
    Joined:
    Jul 20, 2012
    Messages:
    271
    Likes Received:
    1
    Location:
    Croatia
    I agree, well, this is only temporary solution until you fix this problem and you want to have backup somewhere.

    Did you sent ticket to the Plesk Support? They always solve all problems :)
     
  14. DavidJH

    DavidJH New Pleskian

    10
     
    Joined:
    Dec 31, 2012
    Messages:
    1
    Likes Received:
    0
    did you ever get a resolution to this problem, I have the same issue. Server will backup configuration files to personal ftp but not content. I wouldnt mind if pleask had a button to move backups from server to ftp like it does the other way around but that is not an option.
    Any official Fixes available?
     
  15. ErwanG

    ErwanG Regular Pleskian

    20
    57%
    Joined:
    Apr 29, 2010
    Messages:
    121
    Likes Received:
    0
    Hello,

    No.
    And no fix from Parallels....
    The problem comes from Centos 5.x. It seems ok with Centos 6.x and after.
     
  16. MislavO

    MislavO Regular Pleskian

    16
    85%
    Joined:
    Jul 20, 2012
    Messages:
    271
    Likes Received:
    1
    Location:
    Croatia
    So far, nothing.
     
  17. meichr

    meichr New Pleskian

    22
    23%
    Joined:
    Nov 14, 2008
    Messages:
    6
    Likes Received:
    0
    Hi,
    I have the same problem as described in the first posting, but I use OpenSUSE 11.4 and Plesk 10.4.4.
    This problem has already caused two Plesk break downs due to filling up the /var partition instead of uploading to an FTP account.

    So the error is somehow more a Plesk problem than an operating system problem.
    Any fix from Plesk already?

    Will also try the manual script posted above, thanks a lot to the community.

    Plesk seems not to be very helpful
    with any bugs they have cause long term.
     
  18. schmid_as

    schmid_as New Pleskian

    6
    20%
    Joined:
    Apr 2, 2013
    Messages:
    2
    Likes Received:
    0
    We havn't had a problem with the FTP upload to our own Personal FTP repository since two years. But since one month we have the same problem as discussed.
    Plesk will transfere a Server configuration backup but no full backup. @Plesk-Support when we can expect a fix for this problem?
     
  19. jhuedder

    jhuedder New Pleskian

    22
    73%
    Joined:
    Sep 23, 2004
    Messages:
    24
    Likes Received:
    0
    ... got the same problem!
     
  20. HyperP

    HyperP New Pleskian

    6
     
    Joined:
    Jun 5, 2013
    Messages:
    1
    Likes Received:
    0
    I´m having the same issues but tracked them down to 2 causes:

    1.) passive mode ftp

    If I use passive mode ftp it won´t work for the backup process (though viewing the personal ftp repository and any other ftp connection from the server to that passive ftp works fine).

    2.) free space

    I need to have the same amount of free space on my server as the backup will be in size. Because the backup is first being created on the server as *.tar.xml and then moved to the personal repository via ftp.
     
Loading...