1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Backup problem with Plesk 9.0

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by LaurentR, Dec 12, 2008.

  1. LaurentR

    LaurentR Guest

    0
     
    Hello,

    Backup doesn't work since I upgraded to 9.0. I can't see the content of my remote ftp and when I try to backup local or ftp I get this :

    Erreur: Runtime error in pmmcli:
    <type 'exceptions.UnicodeEncodeError'> 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)
    Traceback (most recent call last):
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1417, in main
    data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1338, in make_dump
    return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 67, in doActivity
    result = self.processor.doActivity()
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 943, in doActivity
    subprocess = cmd.asyncSpawn()
    File "/opt/psa/admin/lib/python/subproc.py", line 219, in asyncSpawn
    keepStderr = keepStderr)
    File "/opt/psa/admin/lib/python/subproc.py", line 62, in __init__
    self.__forkexec()
    File "/opt/psa/admin/lib/python/subproc.py", line 90, in __forkexec
    self.__process = subprocess.Popen(self.__args, stdin = self.__stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env)
    File "/usr/lib/python2.5/subprocess.py", line 594, in __init__
    errread, errwrite)
    File "/usr/lib/python2.5/subprocess.py", line 1147, in _execute_child
    raise child_exception
    UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)

    Thank you
     
  2. javacup

    javacup New Pleskian

    22
    23%
    Joined:
    Oct 25, 2008
    Messages:
    8
    Likes Received:
    0
    Hello,

    I have same the problem on my server, after the update of 8.6 to the 9.0 the backup does not function any more and those which are to planified caused a large overload on the server.

    I have the same error message when I try to make the backup




    to help us thank you in advance
     
  3. yasmagic

    yasmagic New Pleskian

    22
    73%
    Joined:
    Dec 11, 2008
    Messages:
    12
    Likes Received:
    0
    I have the same problem in using backup Manager in Plesk 9.0, I don't see any of my past backups from the "Personal FTP Repository" tab.

    Also, scheduling a backup fails with the following error:

    Error: Unable to update scheduled backup information: MySQL query failed: Unknown column 'backup_time' in 'field list'

    Hope we get a fix soon as backups are very crucial.

    ~Yasin
     
  4. 105547111

    105547111 Silver Pleskian

    32
    30%
    Joined:
    Jul 13, 2006
    Messages:
    643
    Likes Received:
    2
    Try removing psa-backup-manager through yum and let the installer put it back.
     
  5. LaurentR

    LaurentR Guest

    0
     
    I did that with aptitude :

    Les paquets suivants ne sont pas utilisés et vont être ENLEVÉS*:
    libboost-program-options1.34.1 libboost-regex1.34.1 libicu38
    log4cpp-plesk psa-api-rpc psa-ftputil psa-migration-manager xsltproc
    Les paquets suivants seront ENLEVÉS*:
    psa-backup-manager

    and installed it again with the installer of Plesk. I still can't see the content of my ftp server and get this error message when I try to backup :

    Erreur: Runtime error in pmmcli:
    <type 'exceptions.UnicodeEncodeError'> 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)
    Traceback (most recent call last):
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1417, in main
    data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1338, in make_dump
    return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 67, in doActivity
    result = self.processor.doActivity()
    File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 943, in doActivity
    subprocess = cmd.asyncSpawn()
    File "/opt/psa/admin/lib/python/subproc.py", line 219, in asyncSpawn
    keepStderr = keepStderr)
    File "/opt/psa/admin/lib/python/subproc.py", line 62, in __init__
    self.__forkexec()
    File "/opt/psa/admin/lib/python/subproc.py", line 90, in __forkexec
    self.__process = subprocess.Popen(self.__args, stdin = self.__stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env)
    File "/usr/lib/python2.5/subprocess.py", line 594, in __init__
    errread, errwrite)
    File "/usr/lib/python2.5/subprocess.py", line 1147, in _execute_child
    raise child_exception
    UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)
     
  6. javacup

    javacup New Pleskian

    22
    23%
    Joined:
    Oct 25, 2008
    Messages:
    8
    Likes Received:
    0
    I have make same handling and the backup always arises the same error message
     
  7. javacup

    javacup New Pleskian

    22
    23%
    Joined:
    Oct 25, 2008
    Messages:
    8
    Likes Received:
    0
    somebody has a solution please

     
  8. zola2

    zola2 Guest

    0
     
    No news ???
    It's very critical !!!!
     
  9. zola2

    zola2 Guest

    0
     
    Hi !

    Excuse me i don't speak english, but i find the bug :

    Pour que les backups fonctionnent, j'ai réussi en supprimant les accents de la description de la backup (quand on fait une backup manuelle). Pour résoudre le problème des backups programmées j'ai modifié directement les fichiers de langues :

    /opt/psa/admin/plib/locales/fr-FR/common_messages_fr-FR.php
    /opt/psa/admin/plib/locales/fr-FR/messages_fr-FR.php

    J'ai supprimé les accents présents dans les informations liés à la description des backups...

    Les anciennes sauvegardes ne sont plus visibles : "normal" elles n'ont plus le même format..
     
  10. silebis

    silebis Guest

    0
     
    Hi all,
    my plesk backup said me "Unable to update scheduled backup information: MySQL query failed: Unknown column 'backup_time' in 'field list'". Can somebody please send me create table sql statement for backup* tables?
     
  11. LaurentR

    LaurentR Guest

    0
     
    Merci pour la solution. Je l'ai appliquée et elle fonctionne parfaitement. Je vois bien mes fichiers de sauvegarde, plus de problèmes également à ce sujet.

    Thank you for the solution. I've removed the accents in the backup description, as you said, and all went fine after that. I also see the my backup files now, so you must be right concerning the format as well :)
     
  12. ledigicode

    ledigicode Guest

    0
     
    Hi all, I'am the same probleme... ! ! !

    Pour les frenchies, il suffit de se connecter en admin sur le panel plesk en langue EN et la vous avez la possiblité de faire des back-up. Il y a un problème avec les accents dans le pack FR.

    Par contre, la planification des backup on a toujours ce message d'erreur
    On va attendre les patchs de mise de cette version de plesk 9 ....
     
  13. LaurentR

    LaurentR Guest

    0
     
    Pourquoi faire compliqué quand il suffit de ne pas mettre d'accents dans la description pour pouvoir sauvegarder.
    Pour les planifications, il semble que modifier les fichiers de langues ci-dessus suffise.
     
  14. ledigicode

    ledigicode Guest

    0
     
    Salut,

    Oui...en effet .

    Quelles sont les lignes à modifier ???

    Ou mieux un lien avec les fichiers langues modifiés....

    Sans vouloir abuser ....

    Merci d'avance
     
  15. brainlag

    brainlag Guest

    0
     
    I can verify that after re installing the plesk backup manager the issue solved ... amateur
     
  16. TerryM

    TerryM Regular Pleskian

    25
     
    Joined:
    Dec 12, 2008
    Messages:
    103
    Likes Received:
    0
    But do you find for Remote FTP Repository Backup files they always have 12:01 as there time of backup :( as ours do, our remote FTP for backup is from 1and1 but all seems fine on the backup server.
     
  17. Superkikim

    Superkikim Regular Pleskian

    25
    57%
    Joined:
    Mar 10, 2008
    Messages:
    135
    Likes Received:
    0

    J'en étais sûr :-( !!! Ca me fatigue !!! La gestion des langues est toujours une galère :-(

    Merci pour tes lumières en tous cas.
     
  18. henkbart

    henkbart New Pleskian

    22
    73%
    Joined:
    Sep 23, 2006
    Messages:
    16
    Likes Received:
    0
    In English please

    Hello,

    I have the same problem when scheduling the backup.

    I don't read french, so can some one please tell in English how to solve this problem

    Thank you
     
  19. gwider

    gwider Guest

    0
     
    Slightly different symptom, but probably related:

    I get the following error:

    ...
    Accounts [5/6], Domains [51/51]
    Accounts [5/6], Domains [51/51]
    Accounts [5/6], Domains [51/51]
    Runtime error: Could not get task status with pmmcli[]

    At the same time, Watchdog reports Plesk going down.
    Any idea what to do in this case? I guess a fix from Parallels would be appreciated.
    Thx heaps!
    G
     
  20. AxelV

    AxelV Guest

    0
     
    Change Lenguage, OK

    I change lenguage default from Spanish to inglish and not problem whith the backup in plesk 9.0
     
Loading...