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Backup problem with Plesk 9.0

L

LaurentR

Guest
Hello,

Backup doesn't work since I upgraded to 9.0. I can't see the content of my remote ftp and when I try to backup local or ftp I get this :

Erreur: Runtime error in pmmcli:
<type 'exceptions.UnicodeEncodeError'> 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)
Traceback (most recent call last):
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1417, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1338, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 67, in doActivity
result = self.processor.doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 943, in doActivity
subprocess = cmd.asyncSpawn()
File "/opt/psa/admin/lib/python/subproc.py", line 219, in asyncSpawn
keepStderr = keepStderr)
File "/opt/psa/admin/lib/python/subproc.py", line 62, in __init__
self.__forkexec()
File "/opt/psa/admin/lib/python/subproc.py", line 90, in __forkexec
self.__process = subprocess.Popen(self.__args, stdin = self.__stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env)
File "/usr/lib/python2.5/subprocess.py", line 594, in __init__
errread, errwrite)
File "/usr/lib/python2.5/subprocess.py", line 1147, in _execute_child
raise child_exception
UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)

Thank you
 
Hello,

I have same the problem on my server, after the update of 8.6 to the 9.0 the backup does not function any more and those which are to planified caused a large overload on the server.

I have the same error message when I try to make the backup

Erreur: Runtime error in pmmcli:
exceptions.UnicodeEncodeError 'ascii' codec can't encode character u'\xe9' in position 49: ordinal not in range(128)
Traceback (most recent call last):
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1417, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1338, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 67, in doActivity
result = self.processor.doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 943, in doActivity
subprocess = cmd.asyncSpawn()
File "/opt/psa/admin/lib/python/subproc.py", line 219, in asyncSpawn
keepStderr = keepStderr)
File "/opt/psa/admin/lib/python/subproc.py", line 62, in __init__
self.__forkexec()
File "/opt/psa/admin/lib/python/subproc.py", line 90, in __forkexec
self.__process = subprocess.Popen(self.__args, stdin = self.__stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env)
File "subprocess.py", line 543, in __init__
errread, errwrite)
File "subprocess.py", line 975, in _execute_child
raise child_exception
UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 49: ordinal not in range(128)
Click to expand...




to help us thank you in advance
 
I have the same problem in using backup Manager in Plesk 9.0, I don't see any of my past backups from the "Personal FTP Repository" tab.

Also, scheduling a backup fails with the following error:

Error: Unable to update scheduled backup information: MySQL query failed: Unknown column 'backup_time' in 'field list'

Hope we get a fix soon as backups are very crucial.

~Yasin
 
105547111 said:
Try removing psa-backup-manager through yum and let the installer put it back.
Click to expand...

I did that with aptitude :

Les paquets suivants ne sont pas utilisés et vont être ENLEVÉS*:
libboost-program-options1.34.1 libboost-regex1.34.1 libicu38
log4cpp-plesk psa-api-rpc psa-ftputil psa-migration-manager xsltproc
Les paquets suivants seront ENLEVÉS*:
psa-backup-manager

and installed it again with the installer of Plesk. I still can't see the content of my ftp server and get this error message when I try to backup :

Erreur: Runtime error in pmmcli:
<type 'exceptions.UnicodeEncodeError'> 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)
Traceback (most recent call last):
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1417, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1338, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 67, in doActivity
result = self.processor.doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 943, in doActivity
subprocess = cmd.asyncSpawn()
File "/opt/psa/admin/lib/python/subproc.py", line 219, in asyncSpawn
keepStderr = keepStderr)
File "/opt/psa/admin/lib/python/subproc.py", line 62, in __init__
self.__forkexec()
File "/opt/psa/admin/lib/python/subproc.py", line 90, in __forkexec
self.__process = subprocess.Popen(self.__args, stdin = self.__stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env)
File "/usr/lib/python2.5/subprocess.py", line 594, in __init__
errread, errwrite)
File "/usr/lib/python2.5/subprocess.py", line 1147, in _execute_child
raise child_exception
UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)
 
somebody has a solution please

LaurentR said:
I did that with aptitude :

Les paquets suivants ne sont pas utilisés et vont être ENLEVÉS*:
libboost-program-options1.34.1 libboost-regex1.34.1 libicu38
log4cpp-plesk psa-api-rpc psa-ftputil psa-migration-manager xsltproc
Les paquets suivants seront ENLEVÉS*:
psa-backup-manager

and installed it again with the installer of Plesk. I still can't see the content of my ftp server and get this error message when I try to backup :

Erreur: Runtime error in pmmcli:
<type 'exceptions.UnicodeEncodeError'> 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)
Traceback (most recent call last):
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1417, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1338, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 67, in doActivity
result = self.processor.doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 943, in doActivity
subprocess = cmd.asyncSpawn()
File "/opt/psa/admin/lib/python/subproc.py", line 219, in asyncSpawn
keepStderr = keepStderr)
File "/opt/psa/admin/lib/python/subproc.py", line 62, in __init__
self.__forkexec()
File "/opt/psa/admin/lib/python/subproc.py", line 90, in __forkexec
self.__process = subprocess.Popen(self.__args, stdin = self.__stdin , stdout = self.__stdout, stderr = self.__stderr, env = self.__env)
File "/usr/lib/python2.5/subprocess.py", line 594, in __init__
errread, errwrite)
File "/usr/lib/python2.5/subprocess.py", line 1147, in _execute_child
raise child_exception
UnicodeEncodeError: 'ascii' codec can't encode character u'\xe9' in position 55: ordinal not in range(128)
Click to expand...
 
Hi !

Excuse me i don't speak english, but i find the bug :

Pour que les backups fonctionnent, j'ai réussi en supprimant les accents de la description de la backup (quand on fait une backup manuelle). Pour résoudre le problème des backups programmées j'ai modifié directement les fichiers de langues :

/opt/psa/admin/plib/locales/fr-FR/common_messages_fr-FR.php
/opt/psa/admin/plib/locales/fr-FR/messages_fr-FR.php

J'ai supprimé les accents présents dans les informations liés à la description des backups...

Les anciennes sauvegardes ne sont plus visibles : "normal" elles n'ont plus le même format..
 
Hi all,
my plesk backup said me "Unable to update scheduled backup information: MySQL query failed: Unknown column 'backup_time' in 'field list'". Can somebody please send me create table sql statement for backup* tables?
 
zola2 said:
Hi !

Excuse me i don't speak english, but i find the bug :

Pour que les backups fonctionnent, j'ai réussi en supprimant les accents de la description de la backup (quand on fait une backup manuelle). Pour résoudre le problème des backups programmées j'ai modifié directement les fichiers de langues :

/opt/psa/admin/plib/locales/fr-FR/common_messages_fr-FR.php
/opt/psa/admin/plib/locales/fr-FR/messages_fr-FR.php

J'ai supprimé les accents présents dans les informations liés à la description des backups...

Les anciennes sauvegardes ne sont plus visibles : "normal" elles n'ont plus le même format..
Click to expand...

Merci pour la solution. Je l'ai appliquée et elle fonctionne parfaitement. Je vois bien mes fichiers de sauvegarde, plus de problèmes également à ce sujet.

Thank you for the solution. I've removed the accents in the backup description, as you said, and all went fine after that. I also see the my backup files now, so you must be right concerning the format as well :)
 
silebis said:
Hi all,
my plesk backup said me "Unable to update scheduled backup information: MySQL query failed: Unknown column 'backup_time' in 'field list'". Can somebody please send me create table sql statement for backup* tables?
Click to expand...

Hi all, I'am the same probleme... ! ! !

Hi !

Excuse me i don't speak english, but i find the bug :

Pour que les backups fonctionnent, j'ai réussi en supprimant les accents de la description de la backup (quand on fait une backup manuelle). Pour résoudre le problème des backups programmées j'ai modifié directement les fichiers de langues :

/opt/psa/admin/plib/locales/fr-FR/common_messages_fr-FR.php
/opt/psa/admin/plib/locales/fr-FR/messages_fr-FR.php

J'ai supprimé les accents présents dans les informations liés à la description des backups...

Les anciennes sauvegardes ne sont plus visibles : "normal" elles n'ont plus le même format..
Click to expand...

Pour les frenchies, il suffit de se connecter en admin sur le panel plesk en langue EN et la vous avez la possiblité de faire des back-up. Il y a un problème avec les accents dans le pack FR.

Par contre, la planification des backup on a toujours ce message d'erreur
Unable to update scheduled backup information: MySQL query failed: Unknown column 'backup_time' in 'field list
Click to expand...

On va attendre les patchs de mise de cette version de plesk 9 ....
 
ledigicode said:
Hi all, I'am the same probleme... ! ! !



Pour les frenchies, il suffit de se connecter en admin sur le panel plesk en langue EN et la vous avez la possiblité de faire des back-up. Il y a un problème avec les accents dans le pack FR.

Par contre, la planification des backup on a toujours ce message d'erreur

On va attendre les patchs de mise de cette version de plesk 9 ....
Click to expand...

Pourquoi faire compliqué quand il suffit de ne pas mettre d'accents dans la description pour pouvoir sauvegarder.
Pour les planifications, il semble que modifier les fichiers de langues ci-dessus suffise.
 
Salut,

Pourquoi faire compliqué quand il suffit de ne pas mettre d'accents dans la description pour pouvoir sauvegarder.
Click to expand...

Oui...en effet .

Pour les planifications, il semble que modifier les fichiers de langues ci-dessus suffise.
Click to expand...

Quelles sont les lignes à modifier ???

Ou mieux un lien avec les fichiers langues modifiés....

Sans vouloir abuser ....

Merci d'avance
 
Unable to update scheduled backup information: MySQL query failed: Unknown column 'backup_time' in 'field list
Click to expand...

I can verify that after re installing the plesk backup manager the issue solved ... amateur
 
brainlag said:
I can verify that after re installing the plesk backup manager the issue solved ... amateur
Click to expand...

But do you find for Remote FTP Repository Backup files they always have 12:01 as there time of backup :( as ours do, our remote FTP for backup is from 1and1 but all seems fine on the backup server.
 
zola2 said:
Pour que les backups fonctionnent, j'ai réussi en supprimant les accents de la description de la backup (quand on fait une backup manuelle). Pour résoudre le problème des backups programmées j'ai modifié directement les fichiers de langues :

/opt/psa/admin/plib/locales/fr-FR/common_messages_fr-FR.php
/opt/psa/admin/plib/locales/fr-FR/messages_fr-FR.php

J'ai supprimé les accents présents dans les informations liés à la description des backups...

Les anciennes sauvegardes ne sont plus visibles : "normal" elles n'ont plus le même format..
Click to expand...


J'en étais sûr :-( !!! Ca me fatigue !!! La gestion des langues est toujours une galère :-(

Merci pour tes lumières en tous cas.
 
In English please

Hello,

I have the same problem when scheduling the backup.

I don't read french, so can some one please tell in English how to solve this problem

Thank you
 
Slightly different symptom, but probably related:

I get the following error:

...
Accounts [5/6], Domains [51/51]
Accounts [5/6], Domains [51/51]
Accounts [5/6], Domains [51/51]
Runtime error: Could not get task status with pmmcli[]

At the same time, Watchdog reports Plesk going down.
Any idea what to do in this case? I guess a fix from Parallels would be appreciated.
Thx heaps!
G
 
Change Lenguage, OK

I change lenguage default from Spanish to inglish and not problem whith the backup in plesk 9.0
 
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