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Backups not working anymore

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by Vincent.H, Aug 10, 2010.

  1. Vincent.H

    Vincent.H Guest

    0
     
    Hi,


    I update Plesk to 9.5.2 a month ago, and I noticed today that there was no backup since that update !

    Anyway, I changed backup settings, trying to yum delete & install psa backup...

    No way, every new backup file is shown as invalid :

    Here is a log of backup info (psadump.log) :

    I've tried http://kb.odin.com/en/6080, but it seems to apply to old backups, not to recent.

    Anyway, even when remoting Envelope etc... There is is an error when validation :


    Any solution ? It applies to every new backup...


    Thanks
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    I have forwarded it to developers. Request #49627 for your reference. Investigation of problem can take a lot of time because usually backup/migration problems ave very difficult for debugging. Therefore I suggest you contact support team if you need fast solution. Experienced supporters will find a reason much more faster with direct access to your server.
     
  3. Vincent.H

    Vincent.H Guest

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    Hi,

    Thanks fro your answer.

    I tried to contact support via Chat, but :

    "Our records indicate that your license belongs to one of Parallels Partners/Resellers. As such, they are your first point of contact for support and general inquiry."

    I rent a dedicated server @ OVH, does this mean that i must contact us in order to fix the problem ?
    It is much faster that reporting bug here, at least, I think.


    Regards
     
  4. Schmide

    Schmide Guest

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    Hi,

    sorry for my bad english.

    I´ve the same Problem.

    Any solution
    Thanks
     
  5. IgorG

    IgorG Forums Analyst Staff Member

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    Seems like 'psa' database contains value '1' instead of 'true' for mailuser permissions.

    To fix execute the following SQL query:

     
  6. Vincent.H

    Vincent.H Guest

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    working !

    Hi,


    I updated Permissions table like you said.

    Now it's working like a charm. Thank you

    manage_spamfilter permissions are in fault. They are getting "1" value instead of "true".

    Is it fixed in the latest version of Plesk 9 ?


    Regards
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    Latest version is 9.5.2 and as far as I understood you have this version now :)
     
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