Backups not working anymore

[Vincent.H]

Hi,


I update Plesk to 9.5.2 a month ago, and I noticed today that there was no backup since that update !

Anyway, I changed backup settings, trying to yum delete & install psa backup...

No way, every new backup file is shown as invalid :

Here is a log of backup info (psadump.log) :

10:21:05 INFO Check dump
10:21:05 INFO Check dump started ( File: 'backup_info_1008101221.xml' in the repository '/var/lib/psa/dumps' )
10:21:05 DEBUG Execute: /usr/local/psa/admin/bin/pmm-ras --get-dump-info --dump-file-specification=backup_info_1008101221.xml --session-path=/usr/local/psa/PMM/sessions/2010-08-10-122103.34 --verbose
10:21:05 DEBUG The check dump is executed with errorcode '0'
10:21:05 DEBUG The check dump output:<?xml version="1.0" encoding="UTF-8"?>
<dump name="backup_info_1008101221.xml" fullname="backup_info_1008101221.xml" creation-date="1008101221" description="" size="614919" owner-guid="8fd222dc-15d3-4be5-be79-69039a1f83ed" owner-type="server">
<dump-status dump-status="WRONG-FORMAT"/>
</dump>

10:21:05 DEBUG Found dump status: 'dump-status="WRONG-FORMAT"'

10:21:05 DEBUG The check dump return '1'
10:21:05 ERROR The dump have been invalidated by check-dump operation
10:21:05 ERROR Runtime error: The check dump failed with code '1'. The dump can contain invalid data! at /usr/local/psa/admin/bin/plesk_agent_manager line 658.


== STDERR ====================
Runtime error: The check dump failed with code '1'. The dump can contain invalid data! at /usr/local/psa/admin/bin/plesk_agent_manager line 658.


==============================

I've tried http://kb.odin.com/en/6080, but it seems to apply to old backups, not to recent.

Anyway, even when remoting Envelope etc... There is is an error when validation :

/var/lib/psa/dumps/backup_info_1008101221.xml:736: element mailuser-permission: Schemas validity error : Element 'mailuser-permission', attribute 'value': [facet 'enumeration'] The value '1' is not an element of the set {'true', 'false'}.
/var/lib/psa/dumps/backup_info_1008101221.xml:736: element mailuser-permission: Schemas validity error : Element 'mailuser-permission', attribute 'value': '1' is not a valid value of the local atomic type.
/var/lib/psa/dumps/backup_info_1008101221.xml:1115: element mailuser-permission: Schemas validity error : Element 'mailuser-permission', attribute 'value': [facet 'enumeration'] The value '1' is not an element of the set {'true', 'false'}.
/var/lib/psa/dumps/backup_info_1008101221.xml:1115: element mailuser-permission: Schemas validity error : Element 'mailuser-permission', attribute 'value': '1' is not a valid value of the local atomic type.
/var/lib/psa/dumps/backup_info_1008101221.xml fails to validate

Any solution ? It applies to every new backup...


Thanks

 

[IgorG]

I have forwarded it to developers. Request #49627 for your reference. Investigation of problem can take a lot of time because usually backup/migration problems ave very difficult for debugging. Therefore I suggest you contact support team if you need fast solution. Experienced supporters will find a reason much more faster with direct access to your server.

 

[Vincent.H]

Hi,

Thanks fro your answer.

I tried to contact support via Chat, but :

"Our records indicate that your license belongs to one of Parallels Partners/Resellers. As such, they are your first point of contact for support and general inquiry."

I rent a dedicated server @ OVH, does this mean that i must contact us in order to fix the problem ?
It is much faster that reporting bug here, at least, I think.


Regards

 

[Schmide]

Hi,

sorry for my bad english.

I´ve the same Problem.

21:32:10 INFO Check dump
21:32:10 INFO Check dump started ( File: 'backup_info_1008182319.xml' in the repository '/var/lib/psa/dumps' )
21:32:10 DEBUG Execute: /opt/psa/admin/bin/pmm-ras --get-dump-info --dump-file-specification=backup_info_1008182319.xml --session-path=/opt/psa/PMM/sessions/2010-08-18-231907.693 --verbose
21:32:11 DEBUG The check dump is executed with errorcode '0'
21:32:11 DEBUG The check dump output:<?xml version="1.0" encoding="UTF-8"?>
<dump name="backup_info_1008182319.xml" fullname="backup_info_1008182319.xml" creation-date="1008182319" description="" size="8294294718" owner-guid="00000000-0000-0000-0000-000000000000" owner-type="server">
<dump-status dump-status="WRONG-FORMAT"/>
</dump>

21:32:11 DEBUG Found dump status: 'dump-status="WRONG-FORMAT"'

21:32:11 DEBUG The check dump return '1'
21:32:11 ERROR The dump have been invalidated by check-dump operation
21:32:11 ERROR Runtime error: The check dump failed with code '1'. The dump can contain invalid data! at /opt/psa/admin/bin/plesk_agent_manager line 658.


== STDERR ====================
Runtime error: The check dump failed with code '1'. The dump can contain invalid data! at /opt/psa/admin/bin/plesk_agent_manager line 658.


==============================

Any solution
Thanks

 

[IgorG]

Seems like 'psa' database contains value '1' instead of 'true' for mailuser permissions.

To fix execute the following SQL query:

UPDATE Permissions SET value = 'true' WHERE value = '1'

 

[Vincent.H]

working !

Hi,


I updated Permissions table like you said.

Now it's working like a charm. Thank you

manage_spamfilter permissions are in fault. They are getting "1" value instead of "true".

Is it fixed in the latest version of Plesk 9 ?


Regards

 

[IgorG]

Latest version is 9.5.2 and as far as I understood you have this version now