• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

Question Cannot Login in with current credentials

canadianflower

New Pleskian
Cannot log in with current credentials
Therefore cannot submit a request as cannot access teh PLSK Key which is required.
Need help as all sites have been down since 7:30 am.

Server Error
500 Plesk\Exception\Database
DB query failed: SQLSTATE[HY000] [2002] Connection refused
TypePlesk\Exception\Database
MessageDB query failed: SQLSTATE[HY000] [2002] Connection refused
FileMysql.php
Line60
go-to-repair.png

You may be able to resolve the issue automatically using Repair Kit.
If you are the server administrator, try resolving the issue using our troubleshooting tool, Repair Kit.
Open Repair Kit
You will be asked to enter the Plesk administrator password.
 
Most probably MySQL server can't start due to Disk space is full. Please check it.
 
Please go directly to your server and check available disk space there.
 
Back
Top