• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Question Cannot Login in with current credentials

canadianflower

New Pleskian
Cannot log in with current credentials
Therefore cannot submit a request as cannot access teh PLSK Key which is required.
Need help as all sites have been down since 7:30 am.

Server Error
500 Plesk\Exception\Database
DB query failed: SQLSTATE[HY000] [2002] Connection refused
TypePlesk\Exception\Database
MessageDB query failed: SQLSTATE[HY000] [2002] Connection refused
FileMysql.php
Line60
go-to-repair.png

You may be able to resolve the issue automatically using Repair Kit.
If you are the server administrator, try resolving the issue using our troubleshooting tool, Repair Kit.
Open Repair Kit
You will be asked to enter the Plesk administrator password.
 
Most probably MySQL server can't start due to Disk space is full. Please check it.
 
Please go directly to your server and check available disk space there.
 
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