• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Question Cannot Login in with current credentials

canadianflower

New Pleskian
Cannot log in with current credentials
Therefore cannot submit a request as cannot access teh PLSK Key which is required.
Need help as all sites have been down since 7:30 am.

Server Error
500 Plesk\Exception\Database
DB query failed: SQLSTATE[HY000] [2002] Connection refused
TypePlesk\Exception\Database
MessageDB query failed: SQLSTATE[HY000] [2002] Connection refused
FileMysql.php
Line60
go-to-repair.png

You may be able to resolve the issue automatically using Repair Kit.
If you are the server administrator, try resolving the issue using our troubleshooting tool, Repair Kit.
Open Repair Kit
You will be asked to enter the Plesk administrator password.
 
Most probably MySQL server can't start due to Disk space is full. Please check it.
 
Please go directly to your server and check available disk space there.
 
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