Cannot login server:8447

[RostyslavM]

Hello,

I cannot login server:8447

1. netstat -anp |grep 8447 = nothing
2. iptables -L Chain INPUT (policy ACCEPT) - empty; Chain FORWARD (policy ACCEPT) - empty; Chain OUTPUT (policy ACCEPT) - empty

This happened after the unsuccessful upgrade.

Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 11%..20%..31%..42%..52%..65%..72%..80%..93%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 100% was finished.
File downloading setemplates.inf3: 100% was finished.
File downloading pp-sitebuilder.inf3: 15%..33%..48%..66%..87%..100% was finished.
File downloading billing.inf3: 14%..35%..43%..51%..61%..74%..85%..95%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 72%..100% was finished.
File downloading php56.inf3: 100% was finished.
File downloading php55.inf3: 100% was finished.
File downloading php54.inf3: 100% was finished.
File downloading php53.inf3: 100% was finished.
File downloading php52.inf3: 100% was finished.
Checking for installed packages...
File downloading PSA_12.0.18/plesk-12.0.18-ubt14.04-x86_64.inf3: 23%..50%..81%..100% was finished.
File downloading PSA_12.0.18/plesk-patches-12.0.18-ubt14.04-x86_64.inf3: 10%..24%..30%..50%..62%..75%..85%..92%..100% was finished.
File downloading SITEBUILDER_12.0.7/sitebuilder-12.0.7-deball-all.inf3: 95%..Error: transfer closed with 205 bytes remaining to read, retry...
Error: transfer closed with 205 bytes remaining to read, retry...
Error: transfer closed with 205 bytes remaining to read, retry...

ERROR: Failed to download the package http://autoinstall.plesk.com/SITEBUILDER_12.0.7/sitebuilder-12.0.7-deball-all.inf3:
transfer closed with 205 bytes remaining to read
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[UFHH01]

Hi RostyslavM,

the general Plesk login - Page is reached over http://YOUR_IP:8443 - Port 8447 will be opened only during the autoinstaller - process.

 

[RostyslavM]

I sign in https://server:8443/ go to -> Updates and Upgrades it open the new window https://server:8443/admin/update/product/ url redirected to
https://server:8447/?secret=imxbfdcpwdmmlpihclkb&locale=en-US with the message No data received

 

[Manuel_Caramia]

Have you tried to open 8447 port in firewall? I had the same problem!

 

[RostyslavM]

Yes, of course. All ports are opened.

 

[UFHH01]

Hi RostyslavM,

Which ports need to be opened for all Parallels Plesk services to work with a firewall? ( KB - article 391 )​

It can be as well, that a current instance is still running. Please check over the command line:

ps -aux | grep installer​

and if the output results to a pidfile, please kill it with "kill -9 PIDFILE-NUMBER"

 

[RostyslavM]

Thanks,
Unfortunatelly ps -aux | grep installer - nothing running like installer|instal|ins etc...

 

[UFHH01]

Hi RostyslavM,

could you please try three things then, which might solve your issue?

1. Please create a manual firewall rule with:

iptables -A INPUT -p tcp -m state --state NEW -m tcp --dport 8447 -j ACCEPT

( you can remove the manual entry afterwards with the command: iptables -D INPUT -p tcp -m state --state NEW -m tcp --dport 8447 -j ACCEPT )

Repeat now the steps from your post http://talk.plesk.com/threads/cannot-login-server-8447.332403/#post-777069


​

2. You could delete a possible autoinstaller - lock file, which might prevent another instance and which didn't get deleted after the last session and afterwards you could try to update the server with the manual command:

rm /tmp/psa-installer.lock
/etc/init.d/psa restart

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base​

3. If this fails as well for some reason, you could run the bootstrapper - repair with:

/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair​

Suggestions 2. and 3. will produce as well log - files, which you should include with the next post, if you need further assistance.

​

 

[RostyslavM]

Thank a lot!
This was help me

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

 

[24x7serversupports]

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base

Worked for us as well. Thanks for sharing.