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Cannot update Dr.Web license key file

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by webfeatus, Sep 30, 2010.

  1. webfeatus

    webfeatus Guest

    0
     
    "Your Dr.Web license key file /opt/drweb/drweb32.key expired"

    I cannot update this license key.
    I have a valid Dr. Web license.

    Update via Plesk additional keys gives error "drweb-unix is not installed"
    I cannot find a related error - anywhere!
    Dr. Web auto update has failed consistently for 3 weeks now.
    I have paid for a license but Plesk will not allow me to update the license key.
    Simply "no valid key" since it expired 3 weeks ago.
    I have tried download key, re-install key, update key - nothing works.

    I will tell you anything you want to know; can anyone help?
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. webfeatus

    webfeatus Guest

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    I have a valid license key. See attachment if you would like to vaildate the details.
    (Notification about license expiration)

    Plesk simply will not update the key.
    Plesk Additional Key Management lists:
    PLSK012372320009 drweb-unix

    "Parallels Plesk Panel key update deferral notification - Unable to update . An error occured while processing your key. You can try to update it later." Where would this "error" be found so that I can see what the error is?
     

    Attached Files:

  4. IgorG

    IgorG Forums Analyst Staff Member

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    Try to find related errors in

    /var/drweb/log/drwebd.log
    /var/log/sw-cp-server/error_log
     
  5. webfeatus

    webfeatus Guest

    0
     
    This issue has been going on for over a month.
    I have simply been attempting to muddle through it myself.
    So I appreciate any assistance.

    /var/drweb/log/drwebd.log only tells me what I already know:
    Fri Oct 1 07:00:36 2010 Your license key file has expired!
    Fri Oct 1 07:00:36 2010 License key expires: 2010-09-07
    Fri Oct 1 07:00:36 2010 Key file: /opt/drweb/drweb32.key - License key activates: 2010-07-31
    Fri Oct 1 07:00:36 2010 Total virus records: 1656873

    Yet Plesk Additional Licenses states:
    Key number PLSK.01237232.0009
    Key name drweb-unix
    Next license key update Oct 2, 2010
    Expiration date Oct 7, 2010

    Just arrived, new = Warning: You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Management page.

    I "retrieved key" via (main) Plesk Panel License Key Page
    Key Update Status
    License key has been updated to the most recent version. Current license key number is PLSK.00899198.0010.
    Additional license key for the Parallels Premium Anti-Virus (Lease) application with number PLSK.01237232.0010 has been provisioned.

    This "retrieve" also changed the additional key information above.
    Key number PLSK.01237232.0010
    Key name drweb-unix
    Next license key update Nov 2, 2010
    Expiration date Nov 7, 2010

    But when I do "retrive additional key" for Additional keys...
    "Product "drweb-unix" not installed"

    I will examine the /var/log/sw-cp-server/error_log now and see if I can notice anything but does the above information make sense to you?
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Check that you have following output

     
  7. webfeatus

    webfeatus Guest

    0
     
    yes.

    [root@loft2234 ~]# /usr/local/psa/admin/sbin/packagemng drweb
    drweb:5.0.1-0plesk
     
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