Can't delete subscription - Missing parameter 'dirname'

[deltatech]

I am unable to delete a subscription. I am getting an error message that says...

Missing parameter 'dirname' or previous parameter is empty

The problem seems to be only one subscription. I am able to delete others.

 

[IgorG]

What is version of your Plesk?

 

[deltatech]

The version is 11.0.9 Update #24

My OS is CentOS 5.8 (Final)

 

[IgorG]

At the moment we have no steps to reproduce for this issue. We need following information:

* Plesk debug log
* Plesk CLI util exec log
* mysql queries log

Could you please provide it for us?

 

[deltatech]

I am not sure where to get all those logs or if my server even keeps them. But I did find this log..


2012-11-19T10:22:05-08:00 CRIT (2): Smb_Exception: Missing parameter 'dirname' or previous parameter is empty.

file: /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Subdomain.php
line: 594
code: 0
2012-11-19 10:22:05: (mod_fastcgi.c.2746) FastCGI-stderr: PleskUtilException: '/usr/local/psa/admin/bin/dirmng' '-r' failed with code 1.

stdout:
Missing parameter 'dirname' or previous parameter is empty.


stderr:
Missing parameter 'dirname' or previous parameter is empty.

file: /usr/local/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 66
code: 0
trace: #0 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(58): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Log), Object(Service_Agent_Transport_LocalTransaction))
#1 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(24): Service_Agent_Transport_Local->_command(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction), Object(Service_Agent_Log))
#2 /usr/local/psa/admin/plib/Service/Agent.php(133): Service_Agent_Transport_Local->process('a469bb4efb9beb6...', Array, Object(Service_Agent_Log))
#3 /usr/local/psa/admin/plib/Service/Apache/VhostStructure.php(22): Service_Agent->commit()
#4 /usr/local/psa/admin/plib/Service/Apache/VhostStructure.php(32): Service_Apache_VhostStructure::_callDirectoryStructureAdapter(' :::::::0', Array, Object(Db_Table_Row_ServiceNode))
#5 /usr/local/psa/admin/plib/Service/Apache/VhostManager.php(153): Service_Apache_VhostStructure::removeDirectories(Object(Service_Apache_VhostStructure_Custom), Object(Db_Table_Row_ServiceNode))
#6 /usr/local/psa/admin/plib/SubDomain.php(306): Service_Apache_VhostManager->removeWwwRoot(Object(SubDomain))
#7 /usr/local/psa/admin/plib/SubDomain.php(275): SubDomain->_removeWwwRoot()
#8 /usr/local/psa/admin/plib/SubDomainManager.php(272): SubDomain->delete()
#9 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Subdomain.php(592): SubDomainManager->delete()
#10 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Domain.php(602): Smb_Plesk_Bridge_Subdomain->delete()
#11 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Domain.php(592): Smb_Plesk_Bridge_Domain->_deleteSubdomains()
#12 /usr/local/psa/admin/plib/Plesk/Smb/Bridge/Domain.php(19): Smb_Plesk_Bridge_Domain->deleteLinkedParts()
#13 /usr/local/psa/admin/plib/BsDomain.php(548): Plesk_Smb_Bridge_Domain::deleteLinkedParts(211)
#14 /usr/local/psa/admin/plib/Webspace.php(842): BsDomain->delete()
#15 /usr/local/psa/admin/panel/application/controllers/SubscriptionController.php(874): Webspace->delete()
#16 /usr/local/psa/admin/panel/application/controllers/SubscriptionController.php(852): SubscriptionController->_deleteSubscription(Object(Webspace))
#17 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): SubscriptionController->deleteCurrentAction()
#18 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('deleteCurrentAc...')
#19 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#20 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
#21 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
#22 {main}

Smb_Exception: Missing parameter 'dirname' or previous parameter is empty.

file: /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Subdomain.php
line: 594
code: 0
trace: #0 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Domain.php(602): Smb_Plesk_Bridge_Subdomain->delete()
#1 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Domain.php(592): Smb_Plesk_Bridge_Domain->_deleteSubdomains()
#2 /usr/local/psa/admin/plib/Plesk/Smb/Bridge/Domain.php(19): Smb_Plesk_Bridge_Domain->deleteLinkedParts()
#3 /usr/local/psa/admin/plib/BsDomain.php(548): Plesk_Smb_Bridge_Domain::deleteLinkedParts(211)
#4 /usr/local/psa/admin/plib/Webspace.php(842): BsDomain->delete()
#5 /usr/local/psa/admin/panel/application/controllers/SubscriptionController.php(874): Webspace->delete()
#6 /usr/local/psa/admin/panel/application/controllers/SubscriptionController.php(852): SubscriptionController->_deleteSubscription(Object(Webspace))
#7 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): SubscriptionController->deleteCurrentAction()
#8 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('deleteCurrentAc...')
#9 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#10 /usr/local/psa/admin/panel/application/library/AdminPanel/Application/Web.php(20): Zend_Controller_Front->dispatch()
#11 /usr/local/psa/admin/panel/application/public/index.php(15): AdminPanel_Application_Web->run()
#12 {main}

 

[IgorG]

We need additionally

* mysql queries log

How to enable DEBUG mode for the MySQL server:

In [mysqld] section of /etc/my.cnf just add the following string:

log = /tmp/query.log

create the needed log file:

# touch /tmp/query.log

and change the owner for the file:

#chown mysql:mysql /tmp/query.log

restart the MySQL service to apply changes

# /etc/init.d/mysqld restart

Then reproduce initial issue and disable this debug mode as soon as possible because there will be stored a lot of useless information additionally.

 

[deltatech]

See query.txt attached.

 

[IgorG]

Additionally we need

* Plesk CLI util exec log

for this issue. Please look at article http://kb.parallels.com/111257

 

[IgorG]

Is domain name of this subscription contains special symbols?

 

[deltatech]

Here is the log output.

2012-11-20-12-46-07 [AGENT][INFO]
2012-11-20-12-46-07 [AGENT][INFO] ========>Start Transaction: 078212c11fc44a8193b0cfa3bb0ae5dc
2012-11-20-12-46-07 [AGENT][INFO] Transport: local
2012-11-20-12-46-07 [AGENT][DEBUG] 0, script = dirmng, version = 1.0, args=-r, stdin= :::::::0
2012-11-20-12-46-07 [AGENT][ERROR] proc_close() failed
2012-11-20-12-46-07 [AGENT][DEBUG] 0 time = 0.017477989196777
2012-11-20-12-46-07 [AGENT][DEBUG] 0 errcode = 1; stderr = Missing parameter 'dirname' or previous parameter is empty.
; stdout = Missing parameter 'dirname' or previous parameter is empty.

2012-11-20-12-46-07 [AGENT][INFO] ========>End Transaction

 

[deltatech]

No, the domain name has no special symbols. The domain name is all lowercase alpha letters except the . in .com

 

[IgorG]

Thanks, I have forwarded it to developers.

 

[deltatech]

Here is another clue.. This problem only exists on domains that also either have a subdomain or use to have a subdomain.. Subscriptions that have never had subdomains are deleting fine.

 

[IgorG]

Here is another clue.. This problem only exists on domains that also either have a subdomain or use to have a subdomain.. Subscriptions that have never had subdomains are deleting fine.

Thank you. I have updated request with it.

 

[deltatech]

Any progress on this???

 

[IgorG]

Could you please send me login credentials for your server (ssh) in PM? We will check this issue directly on your server.

 

[IgorG]

The problem was in fact that some of subdomain were not correctly upgraded during Plesk upgrade procedure.
We have found them and their IDs and upgraded them again with

# /usr/local/psa/bin/sw-engine-pleskrun "/usr/local/psa/admin/plib/scripts/upgrade_subdomains_1011.php" 43 55

start subdomain id: 43, end subdomain id: 55

 

[IgorG]

http://kb.parallels.com/115285