Forwarded to devs Can't edit anti-spam parameters if i have a big whitelist or blacklist

[Félix1]

User name: Félix1

TITLE

Can't edit anti-spam parameters if i have a big whitelist or blacklist

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian 18.0.24, ubuntu

PROBLEM DESCRIPTION

Hello,

When i try to change the antispam parameter, (i.e. checking "Appliquer les paramètres individuels au filtre anti-spam" (in french, sorry)), it doesn't work and, it display the error bellow if i have a big whitelist or blacklist (i have around 10000 entries in these lists):

Server Error
500 PleskUtilException
spammng failed:

Type    PleskUtilException
Message    spammng failed:
File    Agent.php
Line    196

Each time i need to change a parameter, i need to empty my lists, change the parameters, and fill my lists again...
Additionally, i can't empty my list in one time because i get the same error when trying to delete more than around 1500 addresses at once i don't know the exact number, but 1500 works, 2000 doesn't work)

STEPS TO REPRODUCE

-Go to Outils & Paramètres > Mail > Filtre anti-spam (in french)
-Add thousand of adresses in whitelist or in blacklist.
-Try to change a parameter by checking or unchecking a box.

ACTUAL RESULT

Don't change the parameter and displays

Server Error
500 PleskUtilException
spammng failed:

Type    PleskUtilException
Message    spammng failed:
File    Agent.php
Line    196

EXPECTED RESULT

Changing the parameters without errors

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[IgorG]

From developer:

Failed to reproduce by STR directly.
Seems customer problem occur due to custom spam filter configuration and upgraded data from Onyx.
Found & report bug PPP-48778 which can hide real customer problem.

 

[IgorG]

Well, developers have reproduced and confirmed bug PPPM-11900

 

[Félix1]

Ok, thank you! I hope that it will be corrected soon.

 

[Félix1]

Hello,
I have something to add to this :
The blacklist seems to not work at all in this case (when it is too big).
I receive emails from senders in the blacklist, and they are not classed as spam.

 

[IgorG]

Well, developers have reproduced and confirmed bug PPPM-11900

Fixed in Plesk 18.0.28 - Change Log for Plesk Obsidian

 

[Félix1]

Thank you ! I will update to 18.0.28 ASAP !

 

[Félix1]

Hello, thank you, the first problem seems to be solved in 18.0.28! I can edit big listings.
But the second problem seems to be still there : the blacklist doesn't work. I receive spam from emails in the blacklist that are not classed as spam.
I think that it is also due to the size of the blacklist...