Can't install SiteBuilder

[wanga]

Hey,
I submitted a trouble ticket regarding this already, When I try to install SiteBuilder I get the folllowing error:

FAIL: I can not open a file install.log

where does the install.log file get written so I can set the proper directory permissions.

Thanks in advance!

 

[wanga]

okay, I got that fixed

(for future reference)

mkdir logs
chmod ugo+wx logs

next problem, cant upload key!

takes me back to upload key page, and says no licence key.

 

[AlexIs]

Originally posted by wanga
okay, I got that fixed

(for future reference)

mkdir logs
chmod ugo+wx logs

next problem, cant upload key!

takes me back to upload key page, and says no licence key.

What is your ticket number?

 

[wanga]

its okay, I got it working on another server.

 

[AlexIs]

Originally posted by wanga
its okay, I got it working on another server.

It's good.

 

[reloaded]

Location

Can you please inform us in what folder you create the /logs i have allready tryed almost all the places that are possible and i'm still having the same message as you had.

Kind Regards,
MC

 

[AlexIs]

Re: Location

Originally posted by reloaded
Can you please inform us in what folder you create the /logs i have allready tryed almost all the places that are possible and i'm still having the same message as you had.

Kind Regards,
MC

Log file path is
/usr/local/sitebuilder/log/install.log

 

[reloaded]

thankx

It's working with some touches in the DB, thank you!

Regards,
MC

 

[citrus]

I have the same "FAIL: I can not open a file install.log" problem.

I noticed, that several files aren't created.
The install.log from another server means:

[10-December-2004 21:24:18] Log of installation process
[10-December-2004 21:24:18] Create dirs...........
[10-December-2004 21:24:18] The dir "temp" is created ...Ok
[10-December-2004 21:24:18] The dir "work" is created ...Ok
[10-December-2004 21:24:18] The dir "users" is created ...Ok
[10-December-2004 21:24:18] Create config file..........
[10-December-2004 21:24:18] Process sql-query: USE sitebuilder
[10-December-2004 21:24:18] Result:...... Ok

The folder temp and so on won't be created.
Does anybody now how to fix that?

My steps till now:
-Installing Sitebuilder 1.1 standalone for FC1
-Created the DNS zones
-Modified httpd.conf
-Installed ioncube

Now I tried to continue via http://sitebuilder.domain.com/install/install.php and get the install.log error..

Thank you for some inputs,

citrus

 

[citrus]

Re: thankx

Originally posted by reloaded
It's working with some touches in the DB, thank you!

Regards,
MC

reloaded, can you provide some more infos on how to fix that error?
Thank you in advance!

 

[AlexIs]

Originally posted by citrus
I have the same "FAIL: I can not open a file install.log" problem.

I noticed, that several files aren't created.
The install.log from another server means:

[10-December-2004 21:24:18] Log of installation process
[10-December-2004 21:24:18] Create dirs...........
[10-December-2004 21:24:18] The dir "temp" is created ...Ok
[10-December-2004 21:24:18] The dir "work" is created ...Ok
[10-December-2004 21:24:18] The dir "users" is created ...Ok
[10-December-2004 21:24:18] Create config file..........
[10-December-2004 21:24:18] Process sql-query: USE sitebuilder
[10-December-2004 21:24:18] Result:...... Ok

The folder temp and so on won't be created.
Does anybody now how to fix that?

My steps till now:
-Installing Sitebuilder 1.1 standalone for FC1
-Created the DNS zones
-Modified httpd.conf
-Installed ioncube

Now I tried to continue via http://sitebuilder.domain.com/install/install.php and get the install.log error..

Thank you for some inputs,

citrus

I need detailed information about your installation (install.log, etc.)

Can I talk you direct? (ICQ or Email).

Also You can ask our support team.

 

[citrus]

Originally posted by AlexIs
I need detailed information about your installation (install.log, etc.)

Can I talk you direct? (ICQ or Email).

Also You can ask our support team.

update: alexls solved my problem!
Make sure that the /usr/local/sitebuilder folder has the same owner as apache runs with.
If you have cPanel installed, this is nobody.
Use this syntax in shell:

# chown -R nobody:nobody /usr/local/sitebuilder

 

[joelcade]

FAIL: I can not open a file install.log

I'm having the same problem. I get the "FAIL: I can not open a file install.log" I have installed SBuilder on a clean installation of Red Hat Enterprise 4. Apache is running as the apache user in the apache group. I've set the owner of the sitebuilder and its subdirectories to apache:apache. I've also given 777 permisions to the /usr/local/sitebuilder, but the error continues. Anyone have ideas?

Thanks,

Joel

 

[gpan000]

Same problem

I'm seeing the same problem. Permissions look correct, but the error message still appears. Has anyone found a solution yet?

 

[crnunez]

At this moment, It's a bug of sitebuilder.!

I'm also having the same issue.

 

[gpan000]

Possible fix?

It looks like the problem was due to the machine having SELinux (Security Enhanced Linux) turned on. As far as I can tell, there are two possible solutions: Either turn off the SELinux extensions (don't ask me how, I never did find out). Or, change the security context that sitebuilder runs in. I was able to do this with the following command:

chcon -R -h -t httpd_sys_content_t /usr/local/sitebu
ilder/

After that, the app is running fine.

 

[crnunez]

Excellent, now it work!

Each Plesk's solution is as a labyrinth...