Issue Cant reinstall drweb

pilleee · Oct 26, 2016

Hey guys,

I updated to Plesk version to 12.5.30 Update #51 (https://docs.plesk.com/release-notes/12.5/change-log/#12530) at 30th September 2016. After that, my Spamfilter is not working properly anymore. I found out that a wrong installation of DrWeb is probably causing the problem. Every week, I get emails like this:

/etc/cron.daily/drweb-update:
Mon Oct 24 06:39:04 2016 {W} [32078] Dr.Web Updater ($Id: fbb3ca1734c5e75ae3008acef02c2f1032ac44cf $) started ...
Mon Oct 24 06:39:04 2016 {D} [32078] Dr.Web Updater ($Id: fbb3ca1734c5e75ae3008acef02c2f1032ac44cf $) script path is /opt/drweb/update.pl
Mon Oct 24 06:39:04 2016 {D} [32078] ParseSection(updater,;#) has been called ...
Mon Oct 24 06:39:04 2016 {D} [32078] ParseSection(updater,;#) return( 0 )
Mon Oct 24 06:39:04 2016 {D} [32078] ParseSection(daemon,;#) has been called ...
Mon Oct 24 06:39:04 2016 {D} [32078] ParseSection(daemon,;#) return( 0 )
Mon Oct 24 06:39:04 2016 {E} [32078] failed to load parameters - section [daemon] not found in /etc/drweb/drweb32.ini
ERROR: Dr.Web Updater: failed to load parameters - section [daemon] not found in /etc/drweb/drweb32.ini !
Mon Oct 24 06:39:04 2016 {I} [32078] Saving last update cache data...
Mon Oct 24 06:39:04 2016 {I} [32078] Nothing to save into last update cache!
run-parts: /etc/cron.daily/drweb-update exited with return code 30

That makes sense, because if I look to my /etc/drweb/drweb32.ini file, it just contains those two lines:

NotifyPeriod = 2
NotifyType = Everyday

I then tried to remove and reinstall drweb with the following command:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --remove-component drweb
/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --install-component drweb

The installation fails with the following message:

Sie besitzen die neueste Produktversion und alle ausgewählten Komponenten sind
bereits installiert. Die Installation wird nicht fortgesetzt

which means that I have already the newest version, all selected components are already installed - so installation won't proceed.
BUT obviously that's not the case, because /etc/drweb hasn't changed, /opt/drweb is completely gone and even the server components overview in plesk says that "The component was not installed". What's going on here? Thanks for any useful replies

IgorG · Oct 26, 2016

Try to uninstall it completely with

# rpm -e drweb-common drweb-updater drweb-bases psa-drweb-configurator drweb-daemon

pilleee · Oct 26, 2016

IgorG said:
Try to uninstall it completely with

# rpm -e drweb-common drweb-updater drweb-bases psa-drweb-configurator drweb-daemon

Nope, that didnt work, because all these packages are not installed. I did that with apt instead of rpm:
apt-get purge drweb-common drweb-updater drweb-bases psa-drweb-configurator drweb-daemon

dpkg -l | grep drweb returns nothing as well.

Alberto Pizzarelli · Oct 27, 2016

pilleee said:
Nope, that didnt work, because all these packages are not installed. I did that with apt instead of rpm:
apt-get purge drweb-common drweb-updater drweb-bases psa-drweb-configurator drweb-daemon

dpkg -l | grep drweb returns nothing as well.

Hello but this command don't work??

rpm -qa | grep drweb| xargs rpm -e

Inviato dal mio iPad utilizzando Tapatalk

pilleee · Oct 27, 2016

No, because I use apt - not rpm.

Alberto Pizzarelli · Oct 27, 2016

pilleee said:
No, because I use apt - not rpm.

ooohh , i'm sorry, you have ubuntu distro?? if yes try first to search drweb in repository:

Code:

sudo apt-cache search drweb

and if find package

Code:

sudo apt-get remove --purge {package-name}
sudo apt-get autoremove
sudo apt-get autoclean
sudo apt-get clean

pilleee · Oct 27, 2016

apt-cache search drweb returned nothing - so no package was found

Then I did:

Code:

sudo apt-get autoremove
sudo apt-get autoclean
sudo apt-get clean

And run install command again

Code:

/usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --install-component drweb

But the problem persists:

Code:

root@atom-168:~/b# /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --install-component drweb
Doing restart of Plesk Installer...
Datei wird heruntergeladen products.inf3: 65%..100% fertig.
Datei wird heruntergeladen plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% fertig.
Datei wird heruntergeladen ppsmbe.inf3: 17%..27%..38%..68%..89%..100% fertig.
Datei wird heruntergeladen sitebuilder.inf3: 34%..72%..100% fertig.
Datei wird heruntergeladen sso.inf3: 36%..100% fertig.
Datei wird heruntergeladen setemplates.inf3: 17%..67%..100% fertig.
Datei wird heruntergeladen pp-sitebuilder.inf3: 11%..20%..30%..40%..50%..60%..70%..80%..90%..100% fertig.
Datei wird heruntergeladen billing.inf3: 11%..21%..30%..40%..50%..60%..70%..80%..90%..100% fertig.
Datei wird heruntergeladen mysql.inf3: 38%..100% fertig.
Datei wird heruntergeladen apache.inf3: 100% fertig.
Datei wird heruntergeladen nginx.inf3: 11%..20%..32%..41%..54%..62%..70%..83%..92%..100% fertig.
Datei wird heruntergeladen php70.inf3: 23%..100% fertig.
Datei wird heruntergeladen php56.inf3: 19%..72%..100% fertig.
Datei wird heruntergeladen php55.inf3: 19%..72%..100% fertig.
Datei wird heruntergeladen php54.inf3: 19%..72%..100% fertig.
Datei wird heruntergeladen php53.inf3: 19%..100% fertig.
Datei wird heruntergeladen php52.inf3: 19%..72%..100% fertig.
Datei wird heruntergeladen pmm.inf3: 27%..100% fertig.
Auf installierte Pakete prüfen...
Datei wird heruntergeladen PSA_12.5.30/plesk-12.5.30-deb8.0-x86_64.inf3: 11%..20%..30%..40%..50%..61%..71%..81%..90%..100% fertig.
Getting new version of Plesk Installer...
Datei wird heruntergeladen parallels_installer_Debian_8.5_x86_64.md5sum: 100% fertig.
Getting done, Plesk Installer is ready to restart.
Doing restart of Plesk Installer...

...Hit/Get packages...

Fetched 1028 kB in 19s (52.7 kB/s)
Reading package lists...
Installierte Produktkomponenten werden ermittelt.
Informationen zum installierten Lizenzschlüssel werden abgerufen...
Sie besitzen die neueste Produktversion und alle ausgewählten Komponenten sind
bereits installiert. Die Installation wird nicht fortgesetzt.

Alberto Pizzarelli · Oct 27, 2016

mmhhhh!! and if you run:

/usr/local/psa/admin/bin/autoinstaller

and select manually drweb from choice?

pilleee · Oct 27, 2016

Thank you - that solved the issue.
However, the main problem was that my Spamassassin Spamfilter doesnt work after update. It rates Mails that are defnately spam with score -2.7 (send by http://www.emailsecuritycheck.net/index.html).
Here's the Maillog:

Code:

Oct 27 09:50:10 atom-168 dovecot: pop3-login: Disconnected (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, TLS handshaking: Disconnected, session=<x4LgqtU/ogB/AAAB>
Oct 27 09:50:15 atom-168 postfix/smtpd[6893]: connect from outbound.emailsecuritycheck.net[149.202.232.193]
Oct 27 09:50:16 atom-168 postfix/smtpd[6893]: 0B1042CA6AB: client=outbound.emailsecuritycheck.net[149.202.232.193]
Oct 27 09:50:16 atom-168 postfix/cleanup[6834]: 0B1042CA6AB: message-id=<[email protected]>
Oct 27 09:50:16 atom-168 /usr/lib/plesk-9.0/psa-pc-remote[4011]: handlers_stderr: SKIP
Oct 27 09:50:16 atom-168 /usr/lib/plesk-9.0/psa-pc-remote[4011]: SKIP during call 'check-quota' handler
Oct 27 09:50:16 atom-168 qmail-queue[7027]: dwlib: fd: connect() failed - Connection refused
Oct 27 09:50:16 atom-168 qmail-queue[7027]: dwlib: tcp: connecting to 127.0.0.1:3000 - failed
Oct 27 09:50:16 atom-168 qmail-queue[7027]: dwlib: cannot create connection with a DrWeb daemon
Oct 27 09:50:16 atom-168 /usr/lib/plesk-9.0/psa-pc-remote[4011]: handlers_stderr: SKIP
Oct 27 09:50:16 atom-168 /usr/lib/plesk-9.0/psa-pc-remote[4011]: SKIP during call 'drweb' handler
Oct 27 09:50:16 atom-168 postfix/qmgr[3902]: 0B1042CA6AB: from=<[email protected]>, size=7937, nrcpt=1 (queue active)
Oct 27 09:50:16 atom-168 postfix-local[7028]: postfix-local: [email protected], to=XXX, dirname=/var/qmail/mailnames
Oct 27 09:50:16 atom-168 postfix/smtpd[6893]: disconnect from outbound.emailsecuritycheck.net[149.202.232.193]
Oct 27 09:50:16 atom-168 spamd[3140]: spamd: connection from ::1 [::1]:58936 to port 783, fd 6
Oct 27 09:50:16 atom-168 spamd[3140]: spamd: using default config for XXX: /var/qmail/mailnames/XXX/XXX/.spamassassin/user_prefs
Oct 27 09:50:16 atom-168 spamd[3140]: spamd: processing message <[email protected]> for XXX:30
Oct 27 09:50:18 atom-168 spamd[3140]: spamd: clean message (-3.3/7.0) for XXX:30 in 2.5 seconds, 7636 bytes.
Oct 27 09:50:18 atom-168 spamd[3140]: spamd: result: . -3 - BAYES_00,HTML_MESSAGE,RP_MATCHES_RCVD,SPF_HELO_PASS,SPF_PASS scantime=2.5,size=7636,user=XXX,uid=30,required_score=7.0,rhost=::1,raddr=::1,rport=58936,mid=<[email protected]>,bayes=0.000000,autolearn=ham autolearn_force=no
Oct 27 09:50:19 atom-168 spamd[3130]: prefork: child states: II
Oct 27 09:50:19 atom-168 dovecot: service=lda, user=XXX, ip=[]. sieve: msgid=<[email protected]>: stored mail into mailbox 'INBOX'

Alberto Pizzarelli · Oct 27, 2016

Right!, i'm happy for you!

pilleee · Oct 27, 2016

Well, as I said above, the Problem still persists. First, it cannot connect to the drweb daemon, second Spamassassin is not working properly..

Add: When I try to start the drweb daemon with /opt/psa/admin/bin/drwebmng --start
I get this:

Code:

/opt/psa/admin/bin/drwebmng[9044]: Unable to start drweb antivirus daemon

Alberto Pizzarelli · Oct 27, 2016

pilleee said:
Well, as I said above, the Problem still persists. First, it cannot connect to the drweb daemon, second Spamassassin is not working properly..

Add: When I try to start the drweb daemon with /opt/psa/admin/bin/drwebmng --start
I get this:

Code:

/opt/psa/admin/bin/drwebmng[9044]: Unable to start drweb antivirus daemon

In fact I think we are talking about two different things, the plesk believes DrWeb are installed, but is is not installed from what I've written, I do not know well ubuntu, but I think you have to locate DrWeb packages of plesk, try to install whit atp command , I know it's risky, but making a backup before you try.

pilleee · Oct 27, 2016

So, now I reinstalled Plesk completely from scratch, and the Problem still occurs. That's very strange in my opinion.
Mails, which should be spam never get a score greater than 0.

The Spamassassin service is running and is writing to the maillog.

UFHH01 · Oct 27, 2016

Hi pilleee,

consider to MOVE the "drweb.ini", as for example with the command:

mv /etc/drweb/drweb32.ini /etc/drweb/drweb32.ini.BACKUP

Afterwards, consider to use the command:

aptitude reinstall drweb-bases psa-drweb-configurator drweb-updater drweb-libs drweb-common drweb-libs32 drweb-daemon

or/and

dpkg-reconfigure drweb-bases psa-drweb-configurator drweb-updater drweb-libs drweb-common drweb-libs32 drweb-daemon

Next, pls. CHECK, that the "drweb.ini" has been fully installed and not a corrupted file, as you documented it within your starting post of this thread.

If all installed as expected, pls. run the command:

/opt/drweb/update.pl

... to be sure, that all works as expected and post back ( possible ) errors/issues/problems from your command line for further investigations.

Issue Cant reinstall drweb

pilleee

New Pleskian

IgorG

Plesk addicted!

pilleee

New Pleskian

Alberto Pizzarelli

Basic Pleskian

pilleee

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Alberto Pizzarelli

Basic Pleskian

pilleee

New Pleskian

Alberto Pizzarelli

Basic Pleskian

pilleee

New Pleskian

Alberto Pizzarelli

Basic Pleskian

pilleee

New Pleskian

Alberto Pizzarelli

Basic Pleskian

pilleee

New Pleskian

UFHH01

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