can't update 12.5.30 Update #28

[linker]

Hi,this is my
System Overview:

• OS: ‪Ubuntu 14.04.3 LTS‬
• Plesk version: 12.5.30 Update #27 , last updated at Mar 29, 2016 06:29 AM

and now I can't update from #28. it show this : The connection has timed out.

I also find someone to help me to deal ,but fail ,I think here is the help but I failed

https://kb.plesk.com/9283


When I use this order

ps aux | grep autoinstaller
root     13568  3.2  1.7 132136 18564 ?  S  16:13  0:00 /usr/local/psa/admin/bin/autoinstaller

It show :
root@linker002002:~# ps aux | grep autoinstaller
root 30374 0.0 0.0 10468 2032 pts/0 S+ 16:34 0:00 grep --color=auto autoinstaller
root@linker002002:~# root 13568 3.2 1.7 132136 18564 ? S 16:13 0:00 /usr/local/psa/admin/bin/autoinstaller

When I use this

kill 13568

it show :
root@linker002002:~# kill 13568
-bash: kill: (13568) - No such process

What should I do and can update the #28 so that I can use the HTTP/2.
thanks ! I need you help.

 

[IgorG]

Have you tried update Plesk with command

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel

Do you have any errors in output?

 

[linker]

Have you tried update Plesk with command

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel

Do you have any errors in output?

root@linker002002:~# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel
Doing restart of Plesk Installer...

BUSY: Update operation was locked by another update process.

Show this I don't do anythings

 

[IgorG]

Run

# ps aux | grep autoinstaller

kill autoinstaller process and run command again.

 

[linker]

Run

# ps aux | grep autoinstaller

kill autoinstaller process and run command again.

root@linker002002:~# ps aux | grep autoinstallerps aux | grep autoinstaller
grep: aux: No such file or directory

 

[IgorG]

root@linker002002:~# ps aux | grep autoinstallerps aux | grep autoinstaller

It is incorrect command. Use my command above

# ps aux | grep autoinstaller

 

[linker]

It is incorrect command. Use my command above

# ps aux | grep autoinstaller

Sorry ,I make a mistake.

root@linker002002:~# ps aux | grep autoinstaller
root 30854 0.0 0.1 10468 2096 pts/0 R+ 17:08 0:00 grep --color=auto autoinstaller

should I use the #kill 30854 order?

 

[IgorG]

Yes, run

# kill 30854

 

[linker]

Yes, run

# kill 30854

root@linker002002:~# kill 30854
-bash: kill: (30854) - No such process

and then I use the command

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel

Is the right ?

 

[IgorG]

What is output of

# ps ax | grep 30854

or

# ps ax | grep autoi

?

 

[linker]

What is output of

# ps ax | grep 30854

or

# ps ax | grep autoi

?

root@linker002002:~# ps ax | grep 30854
31535 pts/0 R+ 0:00 grep --color=auto 30854
root@linker002002:~# ps ax | grep autoi
31537 pts/0 R+ 0:00 grep --color=auto autoi

 

[IgorG]

And what about

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel

now?

 

[linker]

And what about

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel

now?

root@linker002002:~# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel
Doing restart of Plesk Installer...

BUSY: Update operation was locked by another update process.

 

[IgorG]

Restart psa service with

# /etc/init.d/psa stop
# /etc/init.d/psa start

and run autoinstaller command again.

 

[linker]

Restart psa service with

# /etc/init.d/psa stop
# /etc/init.d/psa start

and run autoinstaller command again.

root@linker002002:~# /etc/init.d/psa stop
Stopping sw_engine service... done
root@linker002002:~# /etc/init.d/psa start
Starting sw_engine service... invoke-rc.d: initscript sw-engine, action "status" failed.
done
Starting sw_cp_server service... already started
Starting mysql service... already started
Starting named service... already started
Starting mailer service... already started
Starting spamfilter service... not installed
Starting tomcat service... unused
Starting apache service... already started
Starting superserver service... already started
Starting sw_engine service... already started
Starting drweb service... already started
root@linker002002:~# ps aux | grep autoinstaller
root 534 0.0 0.1 10468 2188 pts/0 R+ 18:08 0:00 grep --color=auto autoinstaller

 

[IgorG]

I meant run upgrade with

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel

 

[linker]

I meant run upgrade with

# /opt/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component panel

BUSY: Update operation was locked by another update process.

Sorry . but it is still the problem. So can I post the message to you and let you help me to what happened? Maybe it is so easy job when you control My Plesk.

 

[trialotto]

@linker,

Just post the autoinstaller3.log file.

Maybe that contains some valuable information.

Regards...

 

[linker]

@linker,

Just post the autoinstaller3.log file.

Maybe that contains some valuable information.

Regards...

Thanks for your help. but I don't know where can I find the autoinstaller3.log file.
In the Plesk's File Manager I don't find this .
If in the

root@linker002002:~# /var/log/plesk/install/autoinstaller3.log
-bash: /var/log/plesk/install/autoinstaller3.log: Permission denied

So can you tell me how to find this? thanks

 

[linker]

I use the root and I the only one who can use the VPS. I don't know why I have not the permission denied.