Forwarded to devs Debian upgrade 8 to 9 failed

[TristanA]

TITLE:

Debian upgrade 8 to 9 failed​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Onyx 17.8.11 / Debian 8.11​

PROBLEM DESCRIPTION:

Hello,

I just started the procedure to update my Debian 8 to 9.
But I have errors when I run distupgrade.helper.deb8-deb9_post.x64.sh

What should I do?
Thank you in advance for your help​

STEPS TO REPRODUCE:

root@pl1:/opt/psa/bin# ./distupgrade.helper.deb8-deb9_post.x64.sh
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.19_973/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.18_767/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.17_297/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.16_62/release.inf3: 100% was finished.
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 100% was finished.
Downloading file PHP73_17/release.inf3: 100% was finished.
Downloading file php73.inf3: 100% was finished.
Downloading file PHP72_17/release.inf3: 100% was finished.
Downloading file php72.inf3: 100% was finished.
Downloading file PHP71_17/release.inf3: 100% was finished.
Downloading file php71.inf3: 100% was finished.
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 100% was finished.
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-deb8.0-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb8.0-x86_64.inf3: 100% was finished.
Downloading file PHP52_17/php52-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP53_17/php53-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP54_17/php54-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP55_17/php55-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP56_17/php56-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP70_17/php70-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-deb8.0-x86_64.inf3: 100% was finished.
Downloading file PHP72_17/php72-deb8.0-x86_64.inf3: 100% was finished.
Downloading file PHP73_17/php73-deb8.0-x86_64.inf3: 100% was finished.
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 100% was finished.
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Get:1 http://debian.mirrors.ovh.net stretch/updates InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com all InRelease
Hit http://autoinstall.plesk.com stretch InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit https://download.docker.com stretch InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Hit http://autoinstall.plesk.com jessie InRelease
Get:2 http://debian.mirrors.ovh.net stretch/updates/main amd64 Packages
Hit http://security.debian.org stretch/updates InRelease
Get:3 http://debian.mirrors.ovh.net stretch/updates/main i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Get:4 http://debian.mirrors.ovh.net stretch/updates/main Translation-en
Hit http://repo.zabbix.com stretch InRelease
Hit http://autoinstall.plesk.com jessie/extras amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/extras i386 Packages
Hit http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com all/all i386 Packages
Hit http://autoinstall.plesk.com stretch/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit https://download.docker.com stretch/stable amd64 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Get:5 https://download.docker.com stretch/stable Translation-en [585 B]
Hit http://security.debian.org stretch/updates/main Sources
Hit http://security.debian.org stretch/updates/main amd64 Packages
Hit http://security.debian.org stretch/updates/main i386 Packages
Hit http://security.debian.org stretch/updates/main Translation-en
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Hit http://autoinstall.plesk.com jessie/all amd64 Packages
Hit http://autoinstall.plesk.com jessie/all i386 Packages
Get:6 https://download.docker.com stretch/stable Translation-en [585 B]
Hit http://repo.zabbix.com stretch/main Sources
Get:7 https://download.docker.com stretch/stable Translation-en [585 B]
Ign http://autoinstall.plesk.com jessie/all Translation-en
Hit http://repo.zabbix.com stretch/main amd64 Packages
Ign http://autoinstall.plesk.com jessie/all Translation-en
Get:8 https://download.docker.com stretch/stable Translation-en [585 B]
Ign http://autoinstall.plesk.com jessie/all Translation-en
Hit http://repo.zabbix.com stretch/main i386 Packages
Get:9 https://download.docker.com stretch/stable Translation-en [585 B]
Ign https://download.docker.com stretch/stable Translation-en
Ign http://repo.zabbix.com stretch/main Translation-en
Fetched 1313 kB in 2s (546 kB/s)
Reading package lists...
Reading package lists...
Building dependency tree...
Reading state information...
E: Unable to locate package libapache2-mod-proxy-psa
E: Unable to locate package sw-tar
E: Unable to locate package plesk-libmyodbc
E: Unable to locate package psa-phpfpm-configurator

ERROR while trying to No ODBC MySQL mysql drivers found, trying /usr/lib/x86_64-linux-gnu/odbc/libmaodbc-plesk.so
Check the error reason(see log file: /var/log/plesk/install/plesk-distupgrade.log), fix and try again

ACTUAL RESULT:

E: Unable to locate package libapache2-mod-proxy-psa
E: Unable to locate package sw-tar
E: Unable to locate package plesk-libmyodbc
E: Unable to locate package psa-phpfpm-configurator

ERROR while trying to No ODBC MySQL mysql drivers found, trying /usr/lib/x86_64-linux-gnu/odbc/libmaodbc-plesk.so
Check the error reason(see log file: /var/log/plesk/install/plesk-distupgrade.log), fix and try again

# apt-cache policy libapache2-mod-proxy-psa
N: Unable to locate package libapache2-mod-proxy-psa

# apt-cache policy plesk-libmyodbc
N: Unable to locate package plesk-libmyodbc

# apt-cache policy sw-tar
N: Unable to locate package sw-tar

# apt-cache policy psa-phpfpm-configurator
N: Unable to locate package psa-phpfpm-configurator

My Plesk server is broken! No Admin interface...!​

EXPECTED RESULT:

The update to Debian 9.11​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug​

 

[TristanA]

Hello,

Do you have a solution to offer me? My server does not work anymore ... more mail sending, more administration interface ...

Thanks

 

[IgorG]

From developer:

Could not reproduce. Distupgrade was finished successfully.

So, please contact Plesk Support Team.

 

[TristanA]

hello igor,
What procedure did the DEVs use to update the server? Only a dist-upgrade?

 

[IgorG]

What procedure did the DEVs use to update the server? Only a dist-upgrade?

All things that were described by you in PROBLEM DESCRIPTION and STEPS TO REPRODUCE