Email are being moved to JUNK (Hotmail, Yahoo, Gmail)

[Pedro Reinoso]

Hi everyone,

The issue i'm presenting is that when i send an email to my account HOTMAIL, the email is being received on JUNK folder,

Version : Plesk 12.5.30

Please if you need another information just ask me, thanks for you help.

Regards

 

[Pedro Reinoso]

https://www.mail-tester.com/web-X4fwSM

FYI

 

[IgorG]

I would like to focus your attention that when you post any mail related issue - please be so kind to add related part of maillog at least. Usually, it helps a lot.
And please check this KB article - https://kb.plesk.com/en/127894
Maybe it is your case?

 

[Pedro Reinoso]

The problem comes with the DKIM, how can i change or configure this?

 

[Cike76]

As I am aware...Plesk currently has no way to setup dkim in the panel... You must do it by hand....


I´ve used in the past this guide with success on my Plesk on centos...

https://matoski.com/article/spf-dk-dkim-plesk-debian/


Hope this helps...

 

[Pedro Reinoso]

Hi Cike76,

I already tested that, but i have the same issue.

 

[Cike76]

ok... lets move on with that...
have you checked if you are on spam lists?

multirbl.valli.org/index.php

just input your IP address and check...

 

[Cike76]

Also can you send me a mail to cike76 in gmail?

Lets check....

 

[Pedro Reinoso]

This is the output: http://multirbl.valli.org/lookup/69.64.62.126.html

 

[Cike76]

For hotmail... this has helped me in the past...

https://postmaster.live.com/snds/index.aspx

Go there, login with a live account and reclaim your ips....

Then you can see information regarding the mail issues Hotmail says you have...


( you need to setup an [email protected] or [email protected] mail acount in order to reclaim the ips for you to see the info.... )

 

[Pedro Reinoso]

On Gmail are going to inbox, but the problem is with the others

 

[Cike76]

Ok first of all you need to setup RDNS on your server so your mail software can identify and pass some checks...
That you should ask to your provider a PTR record on your IP

For example.... mail.yourdomain PTR 69.64.62.126
so when you check with dig -x 69.64.62.126 the answer should be mail.yourprincipaldomain

 

[Cike76]

are you certain your SPF + DK + DKIM is working fine?
an error on DKIM or SPF can make all this happen


And certainly you having not setup RDNS makes things worse as the domain of your provider is flagged on several lists... once your IP resolves to your domain... things will get better

 

[Pedro Reinoso]

The problem i do not have DKIM, could be the problem?

 

[Cike76]

I checked the test that you send

https://www.mail-tester.com/web-X4fwSM


It says DK is wrong... you have to correct it...

And you have no DKIM ( that doesn´t matter right now )

 

[Cike76]

And the problem might be also spam... real spam... maybe one of your accounts is sending unsolicited mail.... or a bogus script on your server...