Feedback for
@Sebahat.hadzhi and everyone else from the company behind Plesk
The recent price increase for Plesk is neither justified by inflation nor product improvements. As a long-time legacy customer using Plesk through Hetzner, I manage 25 servers. I switched from cPanel to Plesk because of cPanel’s pricing policies. Paying more for a software license than some hardware already felt excessive, but now the increasing costs, combined with unnecessary extensions and features nobody requested, are frustrating. Basic features like antivirus and spam filtering with ham/spam integrated should be included, not added at an extra cost as paid plugins.
Also it is very rude to increase pricing for the product and aggressively up-sell our customers, from time to time, without any warning I learn that my customers see offers that I need to turn off by Googling the documentation and adding unnecessary lines to panel.ini.
No customer wants the annual stress of wondering what Plesk will do with pricing. Learning that Hetzner—one of the most reliable and stable partners—has dropped Plesk was a wake-up call. This signals a significant problem: a nearly 100% price increase for the same product moving directly to Plesk suggests greed rather than value. This pattern indicates that the price-to-quality ratio is deteriorating. It also tells you about the margin and how much to product really costs and what could be the real price.
If Plesk is testing how much customers will tolerate price hikes, it may backfire. Migration away from a platform isn't immediate; customers plan and prepare. By the time they’re ready to switch, their decision is final, and no incentive will convince them to stay. Losing trusted distributors like Hetzner will hurt, and compensating for these losses with further price increases will only exacerbate the problem.
I am willing to pay up to €35 per server, but anything beyond that isn’t justified by the current offering. I don't think is fair to pay more for software, than for the infrastructure, where server providers have to deal with pricing of electricity, building construction, buying land to build on, IPs, contracting connectivity, employing highly skilled technicians, buying servers, taking a lot of risk to make sure servers will sell in current configuration, building or leasing software to orchestrate all of this and you want the similar price tag, with 1000% margin.
If other readers know open source alternatives to Plesk, please PM me, I want to move some of my servers to software more financially stable as I am providing low cost services. I am looking for something to invest into, so the money I pay monthly goes to the right people that will listen to what is the next feature I want, keeping it lean and cheap.