• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • The ImunifyAV extension is now deprecated and no longer available for installation.
    Existing ImunifyAV installations will continue operating for three months, and after that will automatically be replaced with the new Imunify extension. We recommend that you manually replace any existing ImunifyAV installations with Imunify at your earliest convenience.

Input Enormous price increases yet again for 2025

I am not selling Plesk products, I do not work for Plesk and am not paid by Plesk. We use Plesk as the web server administration interface for users who lease a webhosting package. We do not charge extra and we do not sell individual Plesk licenses either.

My friends, you are trying to talk bad about Plesk. It's o.k., we luckily have freedom of opinion. But saying that the support of your provider sucks and then blaming Plesk for it is so obviously wrong that it already hurts. Unfortunately, Plesk license resellers normally have no or extremely bad support, although by a Plesk reseller agreement they ought to provide support to their users. Most don't, and the few who do do it in a very bad fashion as dozens of similar posts on this forum have shown. But again, this is not for a bad Plesk support. Plesk support has the big advantage, that it is not call center support by some interns, but engineer support by persons who know the product in depth.

And your argument on lacking Dovecot, Nginx or whatever support: You seem to expect a 360° Linux tech support. Plesk knows their product and will be happy to help out beyond, but you cannot possible expect a software vendor that you pay for "Plesk" to also support third-party applications in full. What we can all expect from them is that problems that are located in their product or in the interface between their product and other products are subject of support. Anything beyond, specifically OS support or support of third-party products is a bonus. Your position is like "Hey Microsoft, I have MS Office, but I expect you to support my HP printer driver, too."
 
I am not selling Plesk products, I do not work for Plesk and am not paid by Plesk. We use Plesk as the web server administration interface for users who lease a webhosting package. We do not charge extra and we do not sell individual Plesk licenses either.

My friends, you are trying to talk bad about Plesk. It's o.k., we luckily have freedom of opinion. But saying that the support of your provider sucks and then blaming Plesk for it is so obviously wrong that it already hurts. Unfortunately, Plesk license resellers normally have no or extremely bad support, although by a Plesk reseller agreement they ought to provide support to their users. Most don't, and the few who do do it in a very bad fashion as dozens of similar posts on this forum have shown. But again, this is not for a bad Plesk support. Plesk support has the big advantage, that it is not call center support by some interns, but engineer support by persons who know the product in depth.

And your argument on lacking Dovecot, Nginx or whatever support: You seem to expect a 360° Linux tech support. Plesk knows their product and will be happy to help out beyond, but you cannot possible expect a software vendor that you pay for "Plesk" to also support third-party applications in full. What we can all expect from them is that problems that are located in their product or in the interface between their product and other products are subject of support. Anything beyond, specifically OS support or support of third-party products is a bonus. Your position is like "Hey Microsoft, I have MS Office, but I expect you to support my HP printer driver, too."
Fully agree…!
 
I am not selling Plesk products, I do not work for Plesk and am not paid by Plesk. We use Plesk as the web server administration interface for users who lease a webhosting package. We do not charge extra and we do not sell individual Plesk licenses either.

My friends, you are trying to talk bad about Plesk. It's o.k., we luckily have freedom of opinion. But saying that the support of your provider sucks and then blaming Plesk for it is so obviously wrong that it already hurts. Unfortunately, Plesk license resellers normally have no or extremely bad support, although by a Plesk reseller agreement they ought to provide support to their users. Most don't, and the few who do do it in a very bad fashion as dozens of similar posts on this forum have shown. But again, this is not for a bad Plesk support. Plesk support has the big advantage, that it is not call center support by some interns, but engineer support by persons who know the product in depth.

And your argument on lacking Dovecot, Nginx or whatever support: You seem to expect a 360° Linux tech support. Plesk knows their product and will be happy to help out beyond, but you cannot possible expect a software vendor that you pay for "Plesk" to also support third-party applications in full. What we can all expect from them is that problems that are located in their product or in the interface between their product and other products are subject of support. Anything beyond, specifically OS support or support of third-party products is a bonus. Your position is like "Hey Microsoft, I have MS Office, but I expect you to support my HP printer driver, too."
Ah yes, because clearly, the real issue isn’t Plesk’s deteriorating support but rather the unrealistic expectations of its paying customers. How silly of us to assume that a premium-priced control panel—which deeply integrates with services like Dovecot and Nginx—should take any responsibility when those very integrations break.

And of course, it’s entirely coincidental that Plesk support used to be far more helpful before the price hikes, but now frequently responds with canned answers or shifts the blame elsewhere. Nothing to see here, just customers expecting "too much" from a product they pay a small fortune for.

But hey, it’s reassuring to know that Plesk support consists of engineers who "know the product in depth." If only that depth extended to actually solving problems rather than marking unresolved tickets as "Solved."
 
Someone who, for years, has done nothing useful on the forum but spread mudslinging and disparage Plesk, who has practically never come here seeking help with a specific issue, who has never contributed or helped anyone here - this person is now lecturing about the quality of technical support? It’s unlikely he's ever even reached out to support for help. Just read his posts, look at his avatars - everything is saturated with irrational hatred.

And Peter, who has done so much for this community and, with his exceptional expertise, has helped hundreds of people here, earning immense respect and authority. Whom do you trust more when they talk about Plesk’s technical support? Personally, I can’t judge its current quality, and I admit it might have declined. But I wouldn’t recommend taking the word of an outright hater. Instead, I’d take the arguments of a respected expert into account.
 
Ah yes, when uncomfortable topics arise, the best course of action is, of course, to discredit the messenger rather than address the message. Classic IgorG!

But let’s stay on topic—because that’s what really matters here. The discussion isn’t about personal reputations, avatars, or who has contributed more to the forum. It’s about whether Plesk’s support still justifies its ever-increasing price tag. And yet, instead of addressing this core issue, we’re suddenly being treated to a deflection campaign aimed at shutting down valid criticism.

It’s truly fascinating how any concerns about Plesk’s declining support are immediately dismissed as “irrational hatred.” If users highlight genuine issues—such as slow response times, generic copy-paste answers, or a lack of accountability for core integrations—they must simply be misguided or not asking the right way. Convenient, isn’t it?

So, let’s keep this thread focused on what actually matters: Has Plesk’s support quality improved in proportion to its price increases, or has it declined despite them? That’s the only question worth discussing here. Anything else is just noise.

Looking forward to an on-topic response (about Plesk absurd price increases). Thanks!
 
It’s unlikely he's ever even reached out to support for help. Just read his posts, look at his avatars - everything is saturated with irrational hatred.

Ah IgorG, the irony. Claiming that someone has “never even reached out to support for help,” only to be immediately proven wrong with actual evidence (see screnshots; support requests with Plesk over the many years). But hey, why let facts get in the way of a good attempt at discrediting criticism?

For the record, this thread is about Plesk’s price increases and whether the support still justifies those costs—not about forum politics, not about personal attacks, and certainly not about who IgorG does or doesn’t think has ever submitted a support ticket.

So instead of fueling pointless distractions in an attempt to derail this discussion, let’s bring it back to the actual topic:

  • Plesk’s prices have increased significantly over the years.
  • Plesk’s support quality has not kept up with these increases.
  • Users are questioning whether Plesk still offers value for money.
That’s the discussion. That’s why this thread exists. And that’s exactly what some are desperately trying to shift attention away from.

So, one last time, IgorG—stay on topic. If you have anything valuable to add about Plesk’s pricing versus its support quality, great. If not, then kindly stop trying to manufacture distractions. This thread isn’t going anywhere and let's keep this thread on-topic please!

It's about the massive price increases for Plesk licenses!

THANK YOU!
 

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If you are unsatisfied with a support case, I suggest to present the case and support's response in a forum thread. Surely the most active members here will review it and give further advice.

Regarding the price increase: We all agree and are all affected by it. What purpose does it serve to repeat the fact over and over again?
 
If you are unsatisfied with a support case, I suggest to present the case and support's response in a forum thread. Surely the most active members here will review it and give further advice.

Regarding the price increase: We all agree and are all affected by it. What purpose does it serve to repeat the fact over and over again?

Sorry, Bitpalast/Peter Debik/IgorG, but I won’t engage in further personal attacks or distractions. Let’s keep this on-topic and focus on what actually matters: Enormous price increases yet again for 2025!

If you’d like to discuss your personal experiences, opinions, or the pros and cons of Plesk in general, feel free to do so via private messages. But let’s stop derailing this thread and get back to the real issue—these absurd price hikes, which is what this discussion was meant for in the first place.

Thanks for your understanding!
 
But let’s stop derailing this thread
Really, stop clogging up the thread with your endless suffering and mockery. You've been doing it for about five years now and I wonder how the moderators still tolerate it.

Yes, prices are going up. Yes, it hurts. Yes, fuel and meat prices at the shop are going up too. Yes, the world is unfair and not perfect. Yes, Plesk has reasons to do it and they have their business strategy for it. Yes, you can choose not to pay more for Plesk and switch to other panels. The market will decide everything. Yes, I think that for the time being these boycotts and switching to other panels like a drop in the bucket for Plesk.

And what do you expect to hear for so many years in this thread? That Plesk will officially apologise for its business strategy? Or what?
 
Really, stop clogging up the thread with your endless suffering and mockery. You've been doing it for about five years now and I wonder how the moderators still tolerate it.

Yes, prices are going up. Yes, it hurts. Yes, fuel and meat prices at the shop are going up too. Yes, the world is unfair and not perfect. Yes, Plesk has reasons to do it and they have their business strategy for it. Yes, you can choose not to pay more for Plesk and switch to other panels. The market will decide everything. Yes, I think that for the time being these boycotts and switching to other panels like a drop in the bucket for Plesk.

And what do you expect to hear for so many years in this thread? That Plesk will officially apologise for its business strategy? Or what?

Please stop making this personal IgorG. Thank you politely.
You’ve made an astute observation that fuel, meat, and other products have increased in price over the years. But let’s be honest—nothing has jumped by 40% in a single year. That dubious honor belongs solely to Plesk, and that’s exactly the issue here. This price increase is absurd, completely unjustified, and even more shocking when looking at Plesk Partner pricing over the last five years. Truly staggering…

But since I apparently need to repeat myself—because the point doesn’t seem to be sinking in—the reality is these price hikes are driven purely by the investment firms that own or have owned Plesk. To them, Plesk isn’t a product to improve; it’s just a cash cow to be milked, regardless of whether it benefits partners, resellers, or end users. Quality? Innovation? Customer value? Irrelevant. The only goal is to squeeze as much profit as possible from those still willing to pay.

That said, I have better things to do than endlessly repeat the same arguments in this forum. I’ll post one (sort of) final response soon in the form of a screenshot. After that, you’ll be free to continue your enthusiastic praise of Plesk without further interruption from me—for now.

Make it a fantastic day, and don’t stress too much over my responses—there are far worse things happening in the world right now. ;-)
 
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