ERROR: Dr.Web Updater: key file not found !

[sahinler]

Hi to the parallels team.
I have this message every 30mn on my mailbox. (I wroted that crontab restart every 30mn qmail,httpd and mysql) Could you help me please to fix this bug ?

Hi. This is the qmail-send program at myserver.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[email protected]>:
Unable to forward message: mail server permanently rejected message (#5.3.0).

--- Below this line is a copy of the message.

Return-Path: <[email protected]>
Received: (qmail 7067 invoked by uid 100); 31 Jul 2013 11:30:01 +0200
Date: 31 Jul 2013 11:30:01 +0200
Message-ID: <[email protected]>
From: [email protected] (Cron Daemon)
To: [email protected]
Subject: Cron <drweb@ns226703> /opt/drweb/update.pl >>/var/log/drwebupdate.log
Content-Type: text/plain; charset=ISO-8859-1
Auto-Submitted: auto-generated
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/var/drweb>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=drweb>
X-Cron-Env: <USER=drweb>

ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details.

 

[tholler]

I realy have the same problem after the plesk update from 11.0.9 to 11.5.30 on a ubuntu linux 10.4.4 LTS vServer.

The message from the cron is:
/etc/cron.daily/drweb-update:
ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details.
run-parts: /etc/cron.daily/drweb-update exited with return code 50

Please help me to fix it.

 

[IgorG]

Are you sure that you have installed valid license key there? You can buy it here http://www.parallels.com/store/premiumantivirus/

 

[Nikolay.]

What is your update version (MU)?

 

[tholler]

Are you sure that you have installed valid license key there? You can buy it here http://www.parallels.com/store/premiumantivirus/

It's a vServer that I rent from Strato, and it was included in all previous versions, I never bought a license.

 

[tholler]

@Nikolay: How can I find out the MU? The actial version is 11.5.30.

 

[Nikolay.]

IIRC, it is shown on Panel dashboard. Output of # plesk version will tell you this as well.

 

[tholler]

Ups, you are right.

11.5.30 Update #8
Last Update Aug. 1, 2013 09:40 AM

 

[sahinler]

When I demand restarting of DrWeb, I have this error:
Error reading /etc/drweb/drweb32.ini!

 

[Nikolay.]

Ups, you are right.

11.5.30 Update #8
Last Update Aug. 1, 2013 09:40 AM

There was a similar issue, but it was fixed in previous updates. Is you drweb32.ini readable? Do Key options in it point to valid places?

When I demand restarting of DrWeb, I have this error:
Error reading /etc/drweb/drweb32.ini!

That's no good. Do you have the file? Are there any other related errors (maybe in system logs)?

 

[tholler]

As I have seen in /opt/drweb/ the lisenskey is realy missing. I opened a ticket at my hoster. I will inform you.

 

[sahinler]

My log contains 9406 lines and latests lines are here:

...
ERROR: Dr.Web (R) Updater: cannot download dwntoday.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.us.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: timeout getting file drwtoday.vdb !
ERROR: Dr.Web (R) Updater: cannot get drwtoday.vdb with valid CRC32 (lst=4EA7D43B, actual=7E21E675) !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: remote host update.msk.drweb.com closed connection variant () !
ERROR: Dr.Web (R) Updater: Unable to connect to update.us1.drweb.com: Connection timed out !
ERROR: Dr.Web (R) Updater: cannot download drwtoday.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.us1.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: remote host update.us1.drweb.com closed connection variant () !
ERROR: Dr.Web (R) Updater: cannot read file drw500bt.vdb !
ERROR: Dr.Web (R) Updater: remote host update.us1.drweb.com closed connection variant () !
ERROR: Dr.Web (R) Updater: timeout getting file drw500bt.vdb !
ERROR: Dr.Web (R) Updater: cannot download drw500bt.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.us1.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: Unable to connect to update.msk5.drweb.com: Connection timed out !
ERROR: Dr.Web (R) Updater: cannot download dwntoday.vdb !
ERROR: Dr.Web (R) Updater: failed to download new/updated files from http://update.msk5.drweb.com/unix/500 !
ERROR: Dr.Web (R) Updater: Unable to connect to update.us1.drweb.com: Connection timed out !
ERROR: Dr.Web (R) Updater: remote host update.msk.drweb.com closed connection variant () !

 

[sahinler]

Currently, I am editing drweb32.ini and modifying "CronSummary" command "yes" to "no" to not receipt any message about DrWeb.

 

[tholler]

As I have seen in /opt/drweb/ the lisenskey is realy missing. I opened a ticket at my hoster. I will inform you.

The answer to my ticket at Strato - translated by google:
Please understand that the STRATO support only covers the first steps to configure Plesk software, the technical functionality of the device, as well as the validity of licenses to be made ​​available. Impairment could not be determined.

I recommend getting the support resources under http://www.parallels.com/de/support or the Parallels Plesk forum of the manufacturer to be used for a possible solution.

So, they made the mistake but don't want to help me. Please tell me what to do.

 

[Nibbels]

Same Problem here.

Strato Root-Server with Plesk on CentOS.
I updated Plesk to 11.5.30 today. Since Update I get:
"ERROR: Dr.Web Updater: key file not found !
See Dr.Web Updater log file for details." instead of the old Update-Email.

PS: I cannot say that I really understood all of the Licensingthings, because I just use the Strato-Package and any Strato-Licenses I got. I am a beginner in Plesk and SSH and klicked on "Upgrade to 11.5.30".

 

[tholler]

I got an answer from Strato because of my problem today. Here is the (german) answer:
Die Lizenz für Dr.Web ist in der Plesk-Lizenz integriert, welche Sie in Ihrem Kundenbereich finden. Die Plesk-Lizenz finden Sie in Ihrem Kundenbereich unter Serverkonfiguration --> Plesk.
Laden Sie den Key in der Lizenzverwaltung von Ihrem Plesk hoch und setzen Sie dort auch den Haken bei "Replace the currently installed license key with the selected one". Anschließend gehen Sie auf Keys abrufen, damit sich Ihr Plesk mit dem Parallels Lizenzserver synchronisiert und ggf. die Lizenz aktualisiert.

Melden Sie sich anschließend bei Plesk ab und wieder an. Nun ist Ihre Lizenz für Dr. Web aktualisiert.

 

[Nibbels]

Thanks!

I got my Licence from https://www.strato.de/apps/CustomerService...,
I uploaded it at "Start>Tools & Einstellungen>Lizenzverwaltung>Parallels Panel-Lizenzkey"
(but there was no checkbox to check "Replace the currently installed key with selected one")
Then went to "Keys abrufen".
It showed "Key-Update-Status>License key XXXXXXXXXXXXXXXX is up-to-date."
Logout-Login

There still is no drweb32.key in /etc/drweb or /opt/drweb/
I see if the error still is there in some hour and I'll check back here.

 

[tholler]

Checked it too - also no key. I send the ticket back to strato.

 

[Nibbels]

It didnt work.

 

[sahinler]

I think that it is exately duplicate for all.