Issue Error in autoupdate

[lepe]

Hi

I cant update with my Plesk Autoupdate, I believe the problem is I have a native PHP 7.1.9 version with others aditional PHP versions as PHP 5.3 and PHP 5.6.
This error come from last yum updates because when I had PHP 7.1.5 or 7.1.6 from vendor there are any problem with Plesk autoupdate.

I paste report:



Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: Doing restart of Plesk Installer...
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.5.3/plesk-17.5.3-cos7-x86_64.inf3: 0%
Downloading file PSA_17.5.3/plesk-17.5.3-cos7-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.5.3/plesk-patches-17.5.3-cos7-x86_64.inf3: 0%
Downloading file PSA_17.5.3/plesk-patches-17.5.3-cos7-x86_64.inf3: 100% was finished.
Downloading file PMM_0.1.10/pmm-0.1.10-cos7-x86_64.inf3: 0%
Downloading file PMM_0.1.10/pmm-0.1.10-cos7-x86_64.inf3: 100% was finished.
Downloading file NGINX17/nginx-cos7-x86_64.inf3: 0%
Downloading file NGINX17/nginx-cos7-x86_64.inf3: 100% was finished.
Downloading file PHP52_17/php52-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP52_17/php52-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP53_17/php53-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP53_17/php53-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP54_17/php54-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP54_17/php54-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP55_17/php55-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP55_17/php55-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP56_17/php56-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP56_17/php56-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP70_17/php70-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP70_17/php70-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP71_17/php71-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file SITEBUILDER_17.0.15/sitebuilder-17.0.15-rhall-all.inf3: 0%
Downloading file SITEBUILDER_17.0.15/sitebuilder-17.0.15-rhall-all.inf3: 100% was finished.
gpg-pubkey-00f97f56-467e318a gpg(Remi Collet <[email protected]>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-1bb943db-511147a9 gpg(MariaDB Package Signing Key <[email protected]>)
gpg-pubkey-f4a80eb5-53a7ff4b gpg(CentOS-7 Key (CentOS 7 Official Signing Key) <[email protected]>)
Loaded plugins: fastestmirror


Detecting installed product components.
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-00f97f56-467e318a gpg(Remi Collet <[email protected]>)
gpg-pubkey-1bb943db-511147a9 gpg(MariaDB Package Signing Key <[email protected]>)
gpg-pubkey-f4a80eb5-53a7ff4b gpg(CentOS-7 Key (CentOS 7 Official Signing Key) <[email protected]>)
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.5.3/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.5.3/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.5.3/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.5.3/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.5.3/examiners/php_launcher.sh: 0%
Downloading file PSA_17.5.3/examiners/php_launcher.sh: 100% was finished.
Loaded plugins: fastestmirror

NGINX-thirdparty | 2.9 kB 00:00

PHP_5_3-thirdparty | 2.9 kB 00:00

PHP_5_6-thirdparty | 2.9 kB 00:00

PLESK_17_5_3-dist | 2.9 kB 00:00

PLESK_17_5_3-extras | 2.9 kB 00:00

PLESK_17_5_3-thirdparty | 2.9 kB 00:00

PLESK_17_NGINX | 2.9 kB 00:00

PLESK_17_PHP53 | 2.9 kB 00:00

PLESK_17_PHP56 | 2.9 kB 00:00

SITEBUILDER_17_0_15-dist | 2.9 kB 00:00

SITEBUILDER_17_0_15-thirdparty | 2.9 kB 00:00
Loading mirror speeds from cached hostfile
* base: mirror.tedra.es
* extras: mirror.tedra.es
* remi: rpms.remirepo.net
* remi-php71: rpms.remirepo.net
* remi-safe: rpms.remirepo.net
* updates: mirror.tedra.es
Exception: Failed to solve dependencies:
libtidy-devel-0.99.0-31.20091203.el7.x86_64 requires libtidy(x86-64) = 0.99.0-31.20091203.el7
libtidy-devel-0.99.0-31.20091203.el7.x86_64 requires libtidy-0.99.so.0()(64bit)

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.

 

[UFHH01]

Hi lepe,

i found two actual Plesk KB - article for you, which are both based on "libtidy" - dependencies. Pls. see for example:

=> Yum update fails: Requires: Package: plesk-phpXX-tidy Requires: libtidy.so.5
and
=> Unable to upgrade Plesk: Exception: Failed to solve dependencies: alt-php*​

Pls. check out both provided resolutions and consider to follow them, to solve your issue.

 

[lepe]

Hello

I tried both alternatives without luck. With your first option I receive next message:

[root@localhost ~]# rpm -Uhv http://autoinstall.plesk.com/PHP56_17/dist-rpm-CentOS-7-x86_64/extra/libtidy-5.4.0-1.el7.x86_64.rpm
Retrieving http://autoinstall.plesk.com/PHP56_17/dist-rpm-CentOS-7-x86_64/extra/libtidy-5.4.0-1.el7.x86_64.rpm
error: Failed dependencies:
libtidy(x86-64) = 0.99.0-31.20091203.el7 is needed by (installed) libtidy-devel-0.99.0-31.20091203.el7.x86_64
libtidy-0.99.so.0()(64bit) is needed by (installed) libtidy-devel-0.99.0-31.20091203.el7.x86_64
libtidy-0.99.so.0()(64bit) is needed by (installed) plesk-php53-tidy-5.3.29-centos7.15102117.x86_64
libtidy-0.99.so.0()(64bit) is needed by (installed) plesk-php56-tidy-5.6.31-centos7.17070710.x86_64
[root@localhost ~]#

And with your second option I receive error:

[root@localhost ~]# rpm -ivh epel-release-7-10.noarch.rpm
warning: epel-release-7-10.noarch.rpm: Header V3 RSA/SHA256 Signature, key ID 352c64e5: NOKEY
Preparing... ################################# [100%]
file /etc/yum.repos.d/epel-testing.repo from install of epel-release-7-10.noarch conflicts with file from package epel-release-7-9.noarch
file /etc/yum.repos.d/epel.repo from install of epel-release-7-10.noarch conflicts with file from package epel-release-7-9.noarch
[root@localhost ~]# /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --upgrade-installed-components --reinstall-patch
Doing restart of Plesk Installer...
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.5.3/plesk-17.5.3-cos7-x86_64.inf3: 0%
Downloading file PSA_17.5.3/plesk-17.5.3-cos7-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.5.3/plesk-patches-17.5.3-cos7-x86_64.inf3: 0%
Downloading file PSA_17.5.3/plesk-patches-17.5.3-cos7-x86_64.inf3: 100% was finished.
Downloading file PMM_0.1.10/pmm-0.1.10-cos7-x86_64.inf3: 0%
Downloading file PMM_0.1.10/pmm-0.1.10-cos7-x86_64.inf3: 100% was finished.
Downloading file NGINX17/nginx-cos7-x86_64.inf3: 0%
Downloading file NGINX17/nginx-cos7-x86_64.inf3: 100% was finished.
Downloading file PHP52_17/php52-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP52_17/php52-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP53_17/php53-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP53_17/php53-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP54_17/php54-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP54_17/php54-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP55_17/php55-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP55_17/php55-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP56_17/php56-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP56_17/php56-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP70_17/php70-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP70_17/php70-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-cos7-x86_64.plesk17.inf3: 0%
Downloading file PHP71_17/php71-cos7-x86_64.plesk17.inf3: 100% was finished.
Downloading file SITEBUILDER_17.0.15/sitebuilder-17.0.15-rhall-all.inf3: 0%
Downloading file SITEBUILDER_17.0.15/sitebuilder-17.0.15-rhall-all.inf3: 100% was finished.
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-00f97f56-467e318a gpg(Remi Collet <[email protected]>)
gpg-pubkey-1bb943db-511147a9 gpg(MariaDB Package Signing Key <[email protected]>)
gpg-pubkey-f4a80eb5-53a7ff4b gpg(CentOS-7 Key (CentOS 7 Official Signing Key) <[email protected]>)
Loaded plugins: fastestmirror


Detecting installed product components.
gpg-pubkey-00f97f56-467e318a gpg(Remi Collet <[email protected]>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-1bb943db-511147a9 gpg(MariaDB Package Signing Key <[email protected]>)
gpg-pubkey-f4a80eb5-53a7ff4b gpg(CentOS-7 Key (CentOS 7 Official Signing Key) <[email protected]>)
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.5.3/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.5.3/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.5.3/examiners/panel_preupgrade_checker.php: 0%
Downloading file PSA_17.5.3/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file PSA_17.5.3/examiners/php_launcher.sh: 0%
Downloading file PSA_17.5.3/examiners/php_launcher.sh: 100% was finished.
Loaded plugins: fastestmirror
NGINX-thirdparty | 2.9 kB 00:00
PHP_5_3-thirdparty | 2.9 kB 00:00
PHP_5_6-thirdparty | 2.9 kB 00:00
PLESK_17_5_3-dist | 2.9 kB 00:00
PLESK_17_5_3-extras | 2.9 kB 00:00
PLESK_17_5_3-thirdparty | 2.9 kB 00:00
PLESK_17_NGINX | 2.9 kB 00:00
PLESK_17_PHP53 | 2.9 kB 00:00
PLESK_17_PHP56 | 2.9 kB 00:00
SITEBUILDER_17_0_15-dist | 2.9 kB 00:00
SITEBUILDER_17_0_15-thirdparty | 2.9 kB 00:00
Loading mirror speeds from cached hostfile
* base: mirror.tedra.es
* extras: mirror.tedra.es
* remi: rpms.remirepo.net
* remi-php71: rpms.remirepo.net
* remi-safe: rpms.remirepo.net
* updates: mirror.tedra.es
Exception: Failed to solve dependencies:
libtidy-devel-0.99.0-31.20091203.el7.x86_64 requires libtidy(x86-64) = 0.99.0-31.20091203.el7
libtidy-devel-0.99.0-31.20091203.el7.x86_64 requires libtidy-0.99.so.0()(64bit)

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.

In this second option I dont know what code should add in 5 steap "rpm -e --nodeps alt-php54-tidy-5.4.45-37.el7.x86_64"

Thank you very much

 

[UFHH01]

Hi lepe,

pls. note, that REMOVING your current "alt-php" - packages from your system, requires YOUR very own installed package names. To list the installed packages, you would use for example:

rpm -qa | grep alt-php

yum list installed | grep alt-php

 

[lepe]

Sorry, without any changes

[root@localhost ~]# rpm -qa | grep alt-php
[root@localhost ~]# yum list installed | grep alt-php
[root@localhost ~]#

Do you know say me what codes should I typing in ssh for solve these libtidy problems?

When i joined to my plesk dashboard I have much top messages with autoupdates problems
thank you very much

 

[UFHH01]

Hi lepe;

did you notice:

[root@localhost ~]# rpm -ivh epel-release-7-10.noarch.rpm
warning: epel-release-7-10.noarch.rpm: Header V3 RSA/SHA256 Signature, key ID 352c64e5: NOKEY
Preparing... ################################# [100%]
file /etc/yum.repos.d/epel-testing.repo from install of epel-release-7-10.noarch conflicts with file from package epel-release-7-9.noarch
file /etc/yum.repos.d/epel.repo from install of epel-release-7-10.noarch conflicts with file from package epel-release-7-9.noarch

If you use old ( v.7-9. ) and new repos ( v.7-10. ), you might certainly experience issues/errors/problems. Pls. consider to check your current used repos at "/etc/yum.repos.d/" and delete or disable conflicting sources.

You might have seen:

libtidy-devel-0.99.0-31.20091203.el7.x86_64 requires libtidy(x86-64) = 0.99.0-31.20091203.el7
libtidy-devel-0.99.0-31.20091203.el7.x86_64 requires libtidy-0.99.so.0()(64bit)

... where yum points you directly to the fact, that the package "libtidy-devel" needs the package "libtidy" to be installed.

Pls. download the package "http://autoinstall.plesk.com/PHP56_17/dist-rpm-CentOS-7-x86_64/extra/libtidy-5.4.0-1.el7.x86_64.rpm" manually with for example "wget" and install it afterwards:

mkdir -p /root/plesk/addons/rpms

cd /root/plesk/addons/rpms

wget https://autoinstall.plesk.com/PHP56_12/dist-rpm-CentOS-7-x86_64/extra/libtidy-5.4.0-1.el7.x86_64.rpm

rpm -Uvh libtidy-5.4.0-1.el7.x86_64.rpm

Pls. note, that you have as well the choice to "force" an installation with for example "rpm -Uvh --force FULL-PACKAGE-NAME.rpm"


Afterwards, pls. repeat the Plesk autoinstaller command:

plesk installer --select-product-id plesk --select-release-current --reinstall-patch --install-component base

 

[lepe]

Thank you for your help @UFHH01

I tried force the installation of "libtidy" and it seem require install differents tidy versions for each php version, example:

[root@localhost rpms]# rpm -Uvh --force libtidy-5.4.0-1.el7.x86_64.rpm
error: Failed dependencies:
libtidy(x86-64) = 0.99.0-31.20091203.el7 is needed by (installed) libtidy-devel-0.99.0-31.20091203.el7.x86_64
libtidy-0.99.so.0()(64bit) is needed by (installed) libtidy-devel-0.99.0-31.20091203.el7.x86_64
libtidy-0.99.so.0()(64bit) is needed by (installed) plesk-php53-tidy-5.3.29-centos7.15102117.x86_64
libtidy-0.99.so.0()(64bit) is needed by (installed) plesk-php56-tidy-5.6.31-centos7.17070710.x86_64
[root@localhost rpms]#

About delete or disable epel-release 7-9 or 7-10 i dont know how do it, I tried deleting from root/epel-release-7-9.noarch.rpm and changing to "enable=0" the following files of etc/yum.repos.d :

epel-testing.repo
epel.repo
epel.repo.rpmnew

Then if I run again rpm -ivh epel-release-7-10.noarch.rpm or rpm -ivh epel-release-7-9.noarch.rpm it notify me again about Conflicts between both version, I dont find in repos any file (neither within it) called epel-release-7-xxx

Sorry, my knowledge dont allow me do more

 

[UFHH01]

Hi lepe,

did you know, that Plesk offers as well "Administration services" ? Pls. conisder to request a ticket, so that experienced service administrators and system engineers will be able to solve your software package issues directly on your server:

=> Plesk Admin Services​

 

[lepe]

Hi

I uninstalled all PHP extra versions from Plesk (PHP 5.3 and PHP 5.6)

Now errors regarding php versions have disappeared but persist the same error "libtidy-0.99.so.0"

[root@localhost ~]# rpm -Uvh --force libtidy-5.4.0-1.el7.x86_64.rpm
error: Failed dependencies:
libtidy(x86-64) = 0.99.0-31.20091203.el7 is needed by (installed) libtidy-devel-0.99.0-31.20091203.el7.x86_64
libtidy-0.99.so.0()(64bit) is needed by (installed) libtidy-devel-0.99.0-31.20091203.el7.x86_64

With "yum update" the error is:

Error: Package: libtidy-devel-0.99.0-31.20091203.el7.x86_64 (@epel)
Requires: libtidy-0.99.so.0()(64bit)
Removing: libtidy-0.99.0-31.20091203.el7.x86_64 (@epel)
libtidy-0.99.so.0()(64bit)
Updated By: libtidy-5.4.0-1.el7.x86_64 (PLESK_17_PHP52)
Not found
Error: Package: libtidy-devel-0.99.0-31.20091203.el7.x86_64 (@epel)
Requires: libtidy(x86-64) = 0.99.0-31.20091203.el7
Removing: libtidy-0.99.0-31.20091203.el7.x86_64 (@epel)
libtidy(x86-64) = 0.99.0-31.20091203.el7
Updated By: libtidy-5.4.0-1.el7.x86_64 (PLESK_17_PHP52)
libtidy(x86-64) = 5.4.0-1.el7
You could try using --skip-broken to work around the problem

NOTE: I see a error in my vendor php version requesting php_opcache.dll when I believe it works good

[root@localhost ~]# php -v
Failed loading /usr/lib64/php/modules/php_opcache.dll: /usr/lib64/php/modules/php_opcache.dll: cannot open shared object f ile: No such file or directory
PHP 7.1.10 (cli) (built: Sep 27 2017 08:27:18) ( NTS )
Copyright (c) 1997-2017 The PHP Group
Zend Engine v3.1.0, Copyright (c) 1998-2017 Zend Technologies
with Zend OPcache v7.1.10, Copyright (c) 1999-2017, by Zend Technologies
[root@localhost ~]#

 

[UFHH01]

Hi lepe,

Failed loading /usr/lib64/php/modules/php_opcache.dll: /usr/lib64/php/modules/php_opcache.dll: cannot open shared object f ile: No such file or directory

For this issue/error/problem, pls. be informed, that ".dll" are windows related files ( dll = Dynamic Link Library ). Pls. correct your misconfiguration, so that the corresponding ".so" - files are used on linux - based systems.

 

[lepe]

Hi

I can confirm about these problems IT IS PHP 5.3.29 plesk extension installed used in a website (also uninstalled unused PHP 5.6).
I uninstalled this PHP version and I checked yum update + plesk update and it works fine.
If I try install again Plesk PHP 5.3.29 extension then errors in update come again

Dear Plesk admins; Do you can solve Plesk PHP extensions issues incompatibility with last YUM updates of September?
(I believe it is about the new PHP 7.1.10 do conflicts with all your Plesk PHP extra extensions)


I need these aditional Plesk PHP 5.3.29 for my other web and it dont works