Question Error occurred during plesk installation

[John Cena]

facing some error for the past few days while installing plesk on windows server 2016 & 2019. Does anyone have any idea why i am having such errors. Plesk installation stops in the middle while downloading files & i have even tried installing it on different VPS but the problem persists.

 

[PavelV]

Looks like there were some issues with our CDN in your region, can you please share information:
* when exactly this happened,
* IP of your server (or at least your network, like 55.55.55.x)
* IP of autoinstall-win.plesk.com (resolved from your server, you can get this using "ping autoinstall-win.plesk.com" for example).

This can help us to contact CDN vendor and discuss this issue.

Thank you.

 

[PavelV]

In general I recommend to try again, because this should be a temporary issue.

 

[John Cena]

this is what I got when i ping the autoinstall-win.plesk.com
* the IP of my server is 45.120.136.44
* I'm having this issue for the past 5-6 days

 

[PavelV]

Ok, thank you, we will contact our CDN support.