error upgrading 7.5.4 to 7.5.5

[jonium]

During the installation of the patch 7.5.4 to 7.5.5 MSI I get this:

Product: Plesk 7.5.5 for Microsoft Windows -- Unknown error (Error code 12002) at InternetOpenUrl(http://download1.swsoft.com/Plesk/Plesk7.5/Windows/7.5.5/051007.11/MailEnableStandard.exe)

OS is Windows server 2003

 

[vekna]

It is download error. You can try to download full Plesk distributive ant try upgrade again.

 

[jonium]

Where to download the full Plesk distributive 7.5.5 ? URL ?
Thx

 

[matija]

Don't you check the SW-Soft website?
http://download1.swsoft.com/Plesk/Plesk7.5/Windows/7.5.5/plesk_7.5.5_build051007.11.exe

 

[jonium]

Do I have to simply run the exe ? or uninstall ?
Or stop the plesk services first?

 

[matija]

If you already have 7.5.x installed, I would strongly suggest you to install update only.

Prior doing any updates to Plesk, stop all services (Plesk icon in sys tray -> Control Panel -> Select all -> Stop).

Last Plesk update took me 1 hour... consider updating it at night while traffic to your server is low.

 

[jonium]

thx matija,
this night I retry to install the patch. Maybe the firewall has blocked access to that internet url.

 

[wharfratjoe]

I had an error when downloading the 7.5.4 > 7.5.5 patch. I disabled the proxy settings on IE and Firefox and on the server and that did it for me. Hope that helps.