• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

Error when trying to enable External SMTP Server settings. Unable to encode IDN email address

JBCollins

New Pleskian
Hi,

We are trying to use a configure settings for an external SMTP server within Plesk (Windows 2008 R2 Plesk 12) but are receiving the following error message:

Error: Unable to encode IDN email address 'username': email address is invalid

We are trying to use a username for SMTP authentication as we do not have the option of using an email address with our current SMTP relay provider.

Is there any way around this so that we can use a username rather than an email address?
 
Try to reset email address in Profile & Preferences. Looks like there is incorrect symbol.
 
Try to reset email address in Profile & Preferences. Looks like there is incorrect symbol.
We managed to get around this issue. We are using MailChannels for SMTP relay, and they require a username instead of an email address to authenticate. They do however have a Plesk extension which gets around the issue so we are now using this extension now and everything looks to be working ok.
 
Back
Top