Error when trying to enable External SMTP Server settings. Unable to encode IDN email address

[JBCollins]

Hi,

We are trying to use a configure settings for an external SMTP server within Plesk (Windows 2008 R2 Plesk 12) but are receiving the following error message:

Error: Unable to encode IDN email address 'username': email address is invalid

We are trying to use a username for SMTP authentication as we do not have the option of using an email address with our current SMTP relay provider.

Is there any way around this so that we can use a username rather than an email address?

 

[IgorG]

Try to reset email address in Profile & Preferences. Looks like there is incorrect symbol.

 

[JBCollins]

Try to reset email address in Profile & Preferences. Looks like there is incorrect symbol.

We managed to get around this issue. We are using MailChannels for SMTP relay, and they require a username instead of an email address to authenticate. They do however have a Plesk extension which gets around the issue so we are now using this extension now and everything looks to be working ok.