Failed to update Panel. 11.5.30 Update #30 ,

[AdamSa12]

Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (Jan 30, 2014). Copy the logs to your computer before you close this message. To close this message, click here.

Please advise how can I fix it. (Linux Debian 7.0, Plesk 1.5.30)

Log is:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: 92%..100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 17%..27%..36%..46%..56%..66%..75%..85%..95%..100% was finished.
File downloading sitebuilder.inf3: 21%..33%..45%..57%..70%..82%..100% was finished.
File downloading sso.inf3: 22%..35%..48%..60%..73%..86%..100% was finished.
File downloading setemplates.inf3: 18%..41%..65%..100% was finished.
File downloading pp-sitebuilder.inf3: 11%..21%..30%..40%..50%..62%..72%..81%..91%..100% was finished.
File downloading billing.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading mysql.inf3: 69%..100% was finished.
File downloading apache.inf3: 63%..100% was finished.
File downloading nginx.inf3: 13%..30%..47%..63%..80%..100% was finished.
Checking for installed packages...
File downloading PSA_11.5.30/plesk-11.5.30-deb7.0-x86_64.inf3: 11%..21%..31%..41%..51%..60%..70%..80%..90%..100% was finished.
File downloading PSA_11.5.30/plesk-patches-11.5.30-deb7.0-x86_64.inf3: 12%..20%..30%..40%..51%..61%..71%..82%..92%..100% was finished.
File downloading SITEBUILDER_11.5.10/sitebuilder-11.5.10-deball-all.inf3: 64%..100% was finished.
File downloading BILLING_11.5.30/billing-11.5.30-deball-all.inf3: 72%..100% was finished.
File downloading NGINX_1.5.0/nginx-1.5.0-deb7.0-x86_64.inf3: 79%..100% was finished.
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Hit http://debian.mirrors.ovh.net wheezy Release.gpg
Hit http://debian.mirrors.ovh.net wheezy Release
Hit http://debian.mirrors.ovh.net wheezy/main Sources
Hit http://debian.mirrors.ovh.net wheezy/main amd64 Packages
Hit http://debian.mirrors.ovh.net wheezy/main i386 Packages
Hit http://debian.mirrors.ovh.net wheezy/main Translation-en
Ign http://autoinstall.plesk.com wheezy Release.gpg
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com wheezy Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com all Release
Hit http://security.debian.org wheezy/updates Release.gpg
Hit http://security.debian.org wheezy/updates Release
Hit http://security.debian.org wheezy/updates/main Sources
Hit http://security.debian.org wheezy/updates/main amd64 Packages
Hit http://security.debian.org wheezy/updates/main i386 Packages
Hit http://security.debian.org wheezy/updates/main Translation-en
Get:1 http://autoinstall.plesk.com wheezy/all amd64 Packages [30.5 kB]
Get:2 http://autoinstall.plesk.com wheezy/all i386 Packages [30.5 kB]
Get:3 http://autoinstall.plesk.com all/all amd64 Packages [913 B]
Get:4 http://autoinstall.plesk.com all/all i386 Packages [913 B]
Get:5 http://autoinstall.plesk.com all/all amd64 Packages [770 B]
Get:6 http://autoinstall.plesk.com all/all i386 Packages [770 B]
Ign http://autoinstall.plesk.com wheezy/all Translation-en
Ign http://autoinstall.plesk.com all/all Translation-en
Ign http://autoinstall.plesk.com all/all Translation-en
Fetched 64.3 kB in 11s (5771 B/s)
Reading package lists...
Warning: not connected 'contrib' repository section
Warning: not connected 'non-free' repository section
Detecting installed product components.
Gathering information about installed license key...
Installing patches...
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_sb_include_SB_Widget_Text_Compiler_Publish.php: completed.
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_psa_admin_plib_Smb_View_List_Sites_Paginator.php: completed.
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_psa_admin_plib_Smb_View_Web_SiteRenderer.php: completed.
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_psa_admin_plib_auth.php: completed.
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_psa_admin_plib_class.IPDomainsList.php: completed.
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_psa_admin_plib_FileManager_class.FileList.php: completed.
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_psa_admin_plib_FileManager.php: completed.
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_psa_admin_plib_class.TmplWarnForm.php: completed.
File downloading PSA_11.5.30/microupdates/MU13/common/_usr_local_psa_admin_plib_Form_Abstract.php: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/PleskStructure.pm: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/XmlNode.pm: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/HelpFuncs.pm: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/plib/SSLCertificate.php: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/gateway.sh: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/plib/Plesk/Smb/Bridge/Client.php: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/plib/Smb/Db/Table/Broker/Users.php: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/plib/Smb/Db/Table/Row/User/ServicesUpdater.php: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/plib/Smb/Db/Table/Row/Role.php: completed.
File downloading PSA_11.5.30/microupdates/MU14/common/plib/Smb/Application/Cli/FileSharing.php: completed.
...
File downloading PSA_11.5.30/microupdates/MU30/common/plib/ClientBase.php: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/Sb/widget/Text.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/Sb/widget/SearchEditPanel.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/Sb/widget/Search.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/Sb/model/SearchWidget.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/themes/sbt/editor_template_src.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/themes/sbt/js/color_picker.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/themes/sbt/editor_template.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/plugins/inlinepopups/editor_plugin_src.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/plugins/inlinepopups/editor_plugin.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/plugins/paste/editor_plugin_src.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/plugins/paste/editor_plugin.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/tiny_mce_src.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/externals/tinymce/tiny_mce.js: completed.
File downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/minimized/Editor.js: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
Synchronizing the Debian APT package index files...

ERROR: error during prepare patch plesk-11.5.30~patch30
The MD5 checksum of the /root/parallels/PSA_11.5.30/microupdates/MU30/sb/htdocs/js/minimized/Editor.js.tmp file does not match the value specified in the configuration file.
Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[IgorG]

It may be temporary error with downloading PSA_11.5.30/microupdates/MU30/sb/htdocs/js/minimized/Editor.js file. Just try to run update again.

 

[AdamSa12]

It is 7th day in row with Failed update (11.5.30 #30).

Any other idea to fix it?

 

[IgorG]

Do you have enough free disk space and disk inodes on your server? Have you tried contact Support Team?

 

[AdamSa12]

Yes I have enough free space. I tries contact OVH servers, but they said => contact Plesk, I tried contact Plesk => they said contact OVH because you got licence from them, using them servers... ;(

What can I do now?

 

[Tozz]

It can also be bad RAM, bad disk or bad hardware in general. I havent seen your issue on any of our Plesk machines, so it is not related to Plesk itself but must be something going on with your server. I think you need to contact OVH. Maybe try another server?

 

[AdamSa12]

It can also be bad RAM, bad disk or bad hardware in general. I havent seen your issue on any of our Plesk machines, so it is not related to Plesk itself but must be something going on with your server. I think you need to contact OVH. Maybe try another server?

Hmmm I don't think so....

 

[AdamSa12]

Any other idea how to fix the problem?

 

[IgorG]

Have you tried to use latest version of autoinstaller from http://www.parallels.com/download/plesk/installer/ ?

 

[AdamSa12]

Have you tried to use latest version of autoinstaller from http://www.parallels.com/download/plesk/installer/ ?

No I didn't being honest, I do not want to break anything, is that safe method? Is this same way like first install of Plesk?

 

[IgorG]

No I didn't being honest, I do not want to break anything, is that safe method? Is this same way like first install of Plesk?

If you have already installed Plesk on your server - upgrade will be offered. What do you mean "safe method"? There are no any other methods for Plesk upgrade instead of using autoinstaller.

 

[AdamSa12]

If you have already installed Plesk on your server - upgrade will be offered. What do you mean "safe method"? There are no any other methods for Plesk upgrade instead of using autoinstaller.

Sorry, I missed that. Autoinstaller doesn't work for me. I can see this warning everyday....



is there any other method update Plesk? How can I fix it?

Please advise

 

[IgorG]

Have you tried to use CLI autoinstaller? Just try to run /usr/local/psa/admin/sbin/autoinstaller and follow instruction.

 

[AdamSa12]

Have you tried to use CLI autoinstaller? Just try to run /usr/local/psa/admin/sbin/autoinstaller and follow instruction.

No, I didn't yet. The first think what I have to do is do the backup, we run 10 websites, and we cannot lost it... Is this method of update safe? Will my server start again without any problem after this update? or there is a chance something went wrong?

 

[IgorG]

You can contact Parallels Support Team if you afraid perform update by yourself.

 

[AdamSa12]

You can contact Parallels Support Team if you afraid perform update by yourself.

Hmmm.. it is not so easy as should be... I will send you a private message with a screevideo with this problem...

Please advise

 

[IgorG]

You can buy per-incident support on Pearallels site.

 

[AdamSa12]

I do not want to buy other support, I would like to use this what is paid already in my licence... why it is not working..?.. ;(

 

[Tozz]

You paid OVH, not Parallels. OVH is your point of contact. Not Parallels.

Besides that, this is not a Parallels issue. Mismatching MD5 sum is either bad hardware, bad network connection or OVH is maybe using their own Plesk distribution servers which have corrupted files on them.

Parallels cannot solve any of those issues, OVH can. You need to contact OVH, but ofcourse with OVH you paid peanuts, so expect monkeys.

 

[AdamSa12]

OVH said the same what Tozz, but they said this is Plesk Panel, so go ask them... ;(