Issue Failed to update Plesk. To solve this problem, you can send the update log to Plesk support.

[axeronb]

Server operating system version

Cent OS 8

Plesk version and microupdate number

Plesk Obsidian v18.0.41_build1800220115.08 os_CentOS 8

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => aspect=panel
)

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Checking for installed packages...
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gpg-pubkey-24098cb6-58875d52 gpg(Grafana <[email protected]>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-8483c65d-5ccc5b19 gpg(CentOS (CentOS Official Signing Key) <[email protected]>)
Start downloading 1 files of unknown size and 0 delta RPMs
Download CentOS-8 - AppStream 282B [total 0/unknown B 1/1 files]
Errors during downloading metadata for repository 'AppStream':
- Status code: 404 for http://asi-fs-s.contabo.net/centos/8/AppStream/x86_64/os/repodata/repomd.xml (IP: 213.136.72.159)
dnf.exceptions.RepoError: Failed to download metadata for repo 'AppStream': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
Detecting installed product components.
gpg-pubkey-24098cb6-58875d52 gpg(Grafana <[email protected]>)
gpg-pubkey-914bdf7e-55c05220 gpg(Plesk Team <[email protected]>)
gpg-pubkey-8483c65d-5ccc5b19 gpg(CentOS (CentOS Official Signing Key) <[email protected]>)
Retrieving information about the installed license key...
Launching component and product checkers...
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Start downloading 1 files of unknown size and 0 delta RPMs
Download CentOS-8 - AppStream 282B [total 0/unknown B 1/1 files]
Errors during downloading metadata for repository 'AppStream':
- Status code: 404 for http://asi-fs-s.contabo.net/centos/8/AppStream/x86_64/os/repodata/repomd.xml (IP: 213.136.72.159)
dnf.exceptions.RepoError: Failed to download metadata for repo 'AppStream': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Visit https://support.plesk.com/ to search for a solution.

 

[IgorG]

Try to disable temporarily AppStream third-party repository and perform the upgrade.

How to enable or disable repositories in CentOS | LinuxHelp Tutorials

A step-by-step guide with Video Tutorials, Commands, Screenshots, Questions, Discussion forums on How to enable or disable repositories in CentOS | LinuxHelp | CentOS is a Community Enterprise Operating System is a stable, predictable, reproducible and manageable platform. Its terms and policy...

www.linuxhelp.com

 

[mizar]

I need to note, that CentOS 8 is EOL'ed, and seems providers are removing their repositories from mirrors. Please consider to another RHEL fork, f.e AlmaLinux

 

[axeronb]

I am still getting this error.....
after updating to almalinux 8.6

[root@vmi599832 ~]# dnf -y update
CentOS-8 - AppStream 12 kB/s | 282 B 00:00
Errors during downloading metadata for repository 'AppStream':
- Status code: 404 for http://asi-fs-s.contabo.net/centos/8/AppStream/x86_64/os/repodata/repomd.xml (IP: 213.136.72.159)
Error: Failed to download metadata for repo 'AppStream': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried

 

[axeronb]

ERROR: Components and product validation detected at least one important issue:
EPEL repository should be enabled for PHP 8.0
Error: No matching repo to modify: epel.
Error: Failed to download metadata for repo 'AppStream': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
Error: Failed to download metadata for repo 'AppStream': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
Error: Cache-only enabled but no cache for 'baseos'
PHP installation requires 'epel' OS repository to be enabled.
Make sure it is available and enabled, then try again.
EPEL repository should be enabled for PHP 7.4
Error: No matching repo to modify: epel.
Error: Cache-only enabled but no cache for 'baseos'
Error: Failed to download metadata for repo 'AppStream': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
Error: Failed to download metadata for repo 'AppStream': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
Error: Cache-only enabled but no cache for 'baseos'
PHP installation requires 'epel' OS repository to be enabled.
Make sure it is available and enabled, then try again.

Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.

 

[IgorG]

I am still getting this error.....
after updating to almalinux 8.6

[root@vmi599832 ~]# dnf -y update
CentOS-8 - AppStream 12 kB/s | 282 B 00:00
Errors during downloading metadata for repository 'AppStream':
- Status code: 404 for http://asi-fs-s.contabo.net/centos/8/AppStream/x86_64/os/repodata/repomd.xml (IP: 213.136.72.159)
Error: Failed to download metadata for repo 'AppStream': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried

You have to remove this repository from CentOS8. In addition, the server http://asi-fs-s.contabo.net is down.

 

[axeronb]

How do I remove the Centos 8 repo? as i also have alma linux repo.


[root@vmi599832 ~]# dnf repolist
repo id repo name
AppStream CentOS-8 - AppStream
BaseOS CentOS-8 - Base
PLESK_17_PHP71 PHP 7.1
PLESK_17_PHP72 PHP 7.2
PLESK_17_PHP73 PHP 7.3
PLESK_17_PHP74 PHP 7.4
PLESK_17_PHP80 PHP 8.0
PLESK_18_0_41-extras PLESK_18_0_41 extras
appstream AlmaLinux 8 - AppStream
baseos AlmaLinux 8 - BaseOS
drweb DrWeb - stable
extras AlmaLinux 8 - Extras
plesk-ext-grafana grafana extension repository
plesk-ext-nodejs nodejs extension repository
plesk-ext-panel-migrator panel-migrator extension repository

 

[IgorG]

How do I remove the Centos 8 repo? as i also have alma linux repo.

Command to disable/enable repo in AlmaLinux 8 or Rocky Linux

Here in this tutorial, we will show how to disable or enable some repository such as EPEL on Almalinux 8 or Rocky Linux.

www.how2shout.com

 

[Wrrr]

After seeing the error:
Failed to update Plesk. To solve this problem, you can send the update log to Plesk support. View the update log from Oct 10, 2023. Copy the log to your computer before you close this message.

• Autoinstaller has finished with error

Then, in the installer:

Plesk pre-upgrade check
WARNING: IP address registered in Plesk is invalid or broken: 10.5.190.1

The log: (file attached)
Execution failed.
Command: autoinstaller

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Visit https://support.plesk.com/ to search for a solution.

 

[Wrrr]

After seeing the error:
Failed to update Plesk. To solve this problem, you can send the update log to Plesk support. View the update log from Oct 10, 2023. Copy the log to your computer before you close this message.

• Autoinstaller has finished with error

Then, in the installer:

Plesk pre-upgrade check
WARNING: IP address registered in Plesk is invalid or broken: 10.5.190.1

The log: (file attached)
Execution failed.
Command: autoinstaller

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Visit https://support.plesk.com/ to search for a solution.

I repaired the IP in tools and settings. The Update page is still saying the IP is invalid. I logged out and back in.

 

[Wrrr]

Switched to another browser, following the IP repair: The install tried and failed again.

In the cli:
7 packages can be upgraded. Run 'apt list --upgradable' to see them.
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension

--

Installation started in background
Checking whether the package dependencies are resolved.
Installing packages
Reading package lists...
Building dependency tree...
Reading state information...
The following package was automatically installed and is no longer required:
grub-pc-bin
Use 'apt autoremove' to remove it.
The following NEW packages will be installed:
pp18.0.56-bootstrapper sw-engine-cli-5.56
0 upgraded, 2 newly installed, 0 to remove and 58 not upgraded.
1 not fully installed or removed.
Need to get 5117 kB of archives.
After this operation, 18.2 MB of additional disk space will be used.
Get:1 Index of /pool/PSA_18.0.56_12883 jammy/all amd64 sw-engine-cli-5.56 amd64 5.56.1-ubuntu.22.04.230929.1446 [4906 kB]
Get:2 Index of /pool/PSA_18.0.56_12883 jammy/all amd64 pp18.0.56-bootstrapper amd64 18.0-v.ubuntu.22.04+p18.0.56.0+t231005.1638 [212 kB]
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
Fetched 5117 kB in 0s (13.3 MB/s)
Selecting previously unselected package sw-engine-cli-5.56.
(Reading database ... (Reading database ... 5%(Reading database ... 10%(Reading database ... 15%(Reading database ... 20%(Reading database ... 25%(Reading database ... 30%(Reading database ... 35%(Reading database ... 40%(Reading database ... 45%(Reading database ... 50%(Reading database ... 55%(Reading database ... 60%(Reading database ... 65%(Reading database ... 70%(Reading database ... 75%(Reading database ... 80%(Reading database ... 85%(Reading database ... 90%(Reading database ... 95%(Reading database ... 100%(Reading database ... 169184 files and directories currently installed.)
Preparing to unpack .../sw-engine-cli-5.56_5.56.1-ubuntu.22.04.230929.1446_amd64.deb ...
Unpacking sw-engine-cli-5.56 (5.56.1-ubuntu.22.04.230929.1446) ...
Selecting previously unselected package pp18.0.56-bootstrapper.
Preparing to unpack .../pp18.0.56-bootstrapper_18.0-v.ubuntu.22.04+p18.0.56.0+t231005.1638_amd64.deb ...
Unpacking pp18.0.56-bootstrapper (18.0-v.ubuntu.22.04+p18.0.56.0+t231005.1638) ...
Setting up grub-efi-amd64-signed (1.187.6+2.06-2ubuntu14.4) ...
Installing grub to /boot/efi.
Installing for x86_64-efi platform.
grub-install: warning: Internal error.
grub-install: error: failed to register the EFI boot entry: Operation not permitted.
dpkg: error processing package grub-efi-amd64-signed (--configure):
installed grub-efi-amd64-signed package post-installation script subprocess returned error exit status 1
Setting up sw-engine-cli-5.56 (5.56.1-ubuntu.22.04.230929.1446) ...
Setting up pp18.0.56-bootstrapper (18.0-v.ubuntu.22.04+p18.0.56.0+t231005.1638) ...
Errors were encountered while processing:
grub-efi-amd64-signed
needrestart is being skipped since dpkg has failed
E: Sub-process /usr/bin/dpkg returned an error code (1)
Launching component and product checkers...
Downloading file report-update: 0%
Downloading file report-update: 100% was finished.
Downloading file pool/PSA_18.0.56_12883/examiners/py_launcher.sh: 0%
Downloading file pool/PSA_18.0.56_12883/examiners/py_launcher.sh: 100% was finished.
Error: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Visit https://support.plesk.com/ to search for a solution.

 

[Peter Debik]

grub-install: warning: Internal error.
grub-install: error: failed to register the EFI boot entry: Operation not permitted.

That is an operating system error that cannot be fixed by Plesk. Probably caused by missing permissions, maybe by SELinux (but not sure), maybe it has other reasons.

 

[Wrrr]

And again. Plesk and server are still running ok but I'm a little worried to do upgrades on server as their are dozens of live sites. On our last install Plesk updated everything. - Error message - Failed to update Plesk. To solve this problem, you can send the update log to Plesk support.
Current log attached. Please advise.
OS
Ubuntu 22.04.3 LTS
Product
Plesk Obsidian
Version 18.0.55 Update #2, last updated on Sept 29, 2023 01:18 AM

 

[Peter Debik]

You still have an issue with grub. It is not a Plesk issue, it is an issue on your operating system level.

"grub-install: error: failed to register the EFI boot entry: Operation not permitted." - Google Suche