Issue Joomla Toolkit 2.4.4 fails to find extension updates

[jay1234]

Hello,

We have been using Joomla Toolkit successfully for a while. I wanted to start another round of updates to a bunch of our sites and noticed that JTK wasn't finding any updates for extensions. Joomla itself is showing that updates are available (Gantry 5, JEvents, JDonation, etc), but JTK says all extensions are up-to-date. I've tried refreshing cache for the individual sites as well as updating cache for all sites. Same result, no extension updates available. These are sites that are all running Joomla 3.9.23, so fairly recent version. This is happening on multiple servers too. Running the latest version of Plesk Obsidian 18.0.34 server side with PHP 7.4.

Apparently our Plesk license from our provider isn't capable of getting support directly from Plesk, and the provider support is worthless for things like this.

Is anyone else running into this issue? Not really sure what to do. Suggestions?

Thanks,
J

 

[IgorG]

Apparently our Plesk license from our provider isn't capable of getting support directly from Plesk, and the provider support is worthless for things like this.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[jay1234]

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

Yeah, I know. This is what we get when we try to place a ticket directly with Plesk support.

"We identified that the Plesk license was purchased not directly from Plesk but through one of the Plesk Resellers. Please contact your license provider for support service."

Like I said, the provider support is worthless. I never get any response for any Plesk ticket I put in. That's why I'm reaching out here.

J

 

[ThiloS]

Hi there,

seems to be an unsolved bug til today...?
I'm using:
JTK 2.5.12-349 on
Plesk 18.0.53#2

Having 100+ Joomla instances installed. The last few J3 instances are able to update every extension.
Every J4 instance behaves like that:

It displays that there aren't any extensions to be updated.
(despite the fact that there are a few extensions which are outdated...)
And clicking on the regular ext.-update-process won't do a thing.

BUT:
Switching to the Security-Tab und resolving the problem of "outdated extensions" on the other hand works!

See attachments.

It would be really nice to have a fix on that...

 

[Peter Debik]

This is a known issue tracked as EXTPLESK-4677, EXTPLESK-4153. It is uncomfortable, yes, but not considered a critical bug that blocks operations, so it did not get priority for a fix.

 

[ThiloS]

Hi Peter,

you're right - it's not really critical - but somehow a main/basic feature (which is also advertised on the project-website).
And for every user with more than a few joomla-sites, the reactivation of that function would really be a great time-saver...

So it's just my hope, that EXTPLESK-4677, EXTPLESK-4153 will find their way into one of the next version-updates.

Greets and thanks for your explaining reply!
Thilo

 

[Rob-S]

Hello,

any update on this one?

As Peter is writing - it is a major feature why using Joomla Toolkit.
Would be awesome if it would be fixed soon!

Thanks.
Rob

 

[JFS]

Hey everyone,

I'm facing the same issue as Peter and some others here. While my Toolkit indicates that everything is fine in the overview, switching to the Security tab reveals problems with outdated extensions. I've attempted to update these extensions through the Toolkit, but I keep encountering an error message instructing me to update them in the Joomla backend instead.

It's really frustrating, especially considering I'm paying for this tool and expecting smooth performance. Has anyone else experienced similar issues or perhaps has some solutions to suggest?

Here are my version details:

• Joomla: 4.4.3
• Joomla Toolkit: 3.0.0-2169
• Plesk: 18.0.59 Update #2

Any help would be greatly appreciated!

 

[ThiloS]

Hi there.

still no fix for our problem ...

Plesk 18.0.60 #1
Toolkit: 3.0.1-2794

And as i stated a year ago; This is a primary feature.
The product "Joomla Toolkit" advertises this functionality on the shopping-page.

Really a bit sad.

 

[Rob-S]

Hey @ThiloS and @JFS,

totally agree - this error exists for so long now and still no solution. :-(
And this even though we pay for it and its one of the main features.

Please...can anybody push that topic?!!

Thanks and regards
Rob

 

[Kaspar@Plesk]

Hi thank you for letting us know. The issue has internally been labeled as fixed. But based on your posts I gather it isn't (not fully anyway).

Could you share some screenshots of the issue along with the Plesk version and Jooma Toolkit version you are using?

 

[ThiloS]

Again - here we go...

 

[Kaspar@Plesk]

@ThiloS thank you. Could you please also let me know which Plesk version and Joomla toolkit version you are running? That way I can create an new bug report for this issue.

 

[ThiloS]

Hi Kaspar,

as i wrote yesterday, i'm using:

Plesk 18.0.60 #1
Toolkit: 3.0.1-2794

(This bug exists over a year by now - with any JTK Version since the time Joomla 4 started.)

 

[Kaspar@Plesk]

Contrary to what I posted in my previous post the bug is actually not considered fixed internally. I mixed-up bug reports. (For further references is know as EXTPLESK-5321).

Unfortunately I have no ETA on the current status.

 

[ThiloS]

Woooooow ... is it possible that today is christmas? And Birthday? AND new year in one day ???



I guess it really happened! Joomla Toolkit is working again! Thanks a lot for the fix!

 

[ThiloS]

hmm - well ... no xmas, no birthday...

It seems that aprx. 50% of the joomla installations show the outdated extensions now (and are able to update these) - but the other 50% won't show the outdated extensions... and can't update them?

Really strange - happens both on J4 and J5 ... Even on websites which are - technically - almost the same, some can update extensions - others don't...

 

[Rob-S]

Hey, just wanted to give a quick update as well....it looks like Joomla Toolkit is working again for all my installations!
Juhhuuuuuu!!!

Thanks and regards
Rob

 

[ThiloS]

Damn... on my server just half of the installations can update installtions. The other half is behaving like before... I guess then i need a special support ticket...

Otherwise: Is the bug allready officially solved?

 

[Kaspar@Plesk]

Otherwise: Is the bug allready officially solved?

To my knowledge not. Bug EXTPLESK-5321 us still open internally.