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License key is invalid after autoupdate tonight. Orginal old key also doesn't work.

DoniyorS

New Pleskian
After autoupdate tonight i got
Error: The license key is invalid. In order to use Panel, please obtain and install a new valid license key.
The amount of currently used resources overrides the limits defined by your license.
The number of websites hosted on the server exceeds the limits defined by your license. You have 399 sites hosted; your license allows hosting only 0 sites.
The number of served customer accounts exceeds the limits defined by your license. You have 307 customer accounts currently served; your license allows serving only 0 customer accounts.
The number of served email accounts exceeds the limits defined by your license. You have 859 email accounts currently served; your license allows serving only 0 email accounts.
The number of served web user accounts exceeds the limits defined by your license. You have 4 web user accounts currently served; your license allows serving only 0 web user accounts.

Panel is blocked, "retrive keys" is not active, only options "order new key" and "install key", (also activation of trial license) and when i try to install old original key i got
Error: Uploaded license key is not valid.
You are trying to use license key created for another version of Parallels Panel. Contact Parallels sales representatives to obtain the proper license key.
Your license key has expired. To continue using your Panel, you must purchase a non-expiring commercial license key.
The number of websites hosted on the server exceeds the limits defined by your license. You have 399 sites hosted; your license allows hosting only 0 sites.
The number of served customer accounts exceeds the limits defined by your license. You have 307 customer accounts currently served; your license allows serving only 0 customer accounts.
The number of served email accounts exceeds the limits defined by your license. You have 859 email accounts currently served; your license allows serving only 0 email accounts.
The number of served web user accounts exceeds the limits defined by your license. You have 4 web user accounts currently served; your license allows serving only 0 web user accounts.

Help, panel is not accessible!

ps. Dedicated server, OS RHEL5.9, Plesk 11.5.30 with latest updates
 
Last edited:
You limited to only 2 options:

1. Contact your license vendor (in mosts cases the server provider or where you bought the license from)
2. Order a new license directly from Parallels ..
 
Issue resolved. Support said there was a problem when key was updated so it got broken (however key auto update was sheduled next month, but got broken immideately after plesk update). And the old original key was from old plesk version 9, so version 11.5 was not accepting it.
Support resolved issue by installing their copy of the updated key.
 
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