Resolved Mailbox Usage Notification Only Sent in English Despite Custom Text in Settings

[TorbHo]

Server operating system version

Debian 11.11

Plesk version and microupdate number

Plesk Obsidian 18.0.67 Update 2

We've noticed that the automatic email "Mailbox usage exceeded 95% of quota limits" is now only being sent to our customers in English. This happens even though we have set up our own custom text under "Settings -> Mail settings".

Has anyone else experienced this issue? Is there a known fix or workaround to ensure that our custom message is used instead of the default English text?

Any insights would be greatly appreciated!

Thanks in advance!

 

[Sebahat.hadzhi]

Hello, @TorbHo . Could you please check the content of the following file from the command line and confirm if it contains your customized message or Plesk's default one:

/var/qmail/mailnames/.quotawarnmsg

 

[TorbHo]

Thank you for your reply.

This file contains the correct version in German. However, it might have been overwritten when we saved the message again for diagnostic purposes, as it has a recent timestamp.

Could the file have been overwritten by a previous update, causing the standard message to be used temporarily?

We can only continue testing once a customer's mailbox is nearly full again. Or is there another way?

 

[Sebahat.hadzhi]

The file shouldn't be overwritten. The session might have been interrupted while saving the changes in the GUI, which could have resulted in the file not being properly updated in the first place. For testing purposes what I can suggest is creating a new service plan and setting the mailbox quota low, e.g. ~10 KB, you can then assign the service plan to a new test subscription. It should be fairly easy to reach a mailbox size of 10KB and test the notification. I hope that helps.

 

[TorbHo]

With your tip, I was able to test it. It seems to be working now, but the cause remains unclear.

Can I also set the quota from 95% to, for example, 80%?

 

[Kaspar]

Can I also set the quota from 95% to, for example, 80%?

Create a file called 30-custom-quota-warning.conf in the /etc/dovecot/conf.d/ directory with the following content:

plugin {
    quota_warning  = storage=80%% quota-warning %u
}

Reload dovecot afterwards: service dovecot reload