Ok, now we are talking. Nice!
Seriously!? Apache is slow? Maybe you are doing something wrong? Yes, with a ton of modules enabled it is but no one said it has to be shipped with all the modules enabled.
Yes, Apache is slow, buggy, not very safe and very old skool.
There are a lot of alternatives out there and a pure Nginx webserver is the best solution imaginable: this "stand-alone Nginx" alternative is shipped with Plesk by default.
Moreover, Apache has a strange evolution: there are multiple MPMs and the most common are Worker, Prefork and Event, with the old skool Prefork MPM often performing the best, even though one has to do a ton of modifications to get the most out of Apache.
Apache is slow, stays slow and is notorious for it's resource usage.
Most lightweight webservers, such as pure Nginx, will simply outperform Apache without any need to tweak configuration, even if Apache is optimally configured.
Nevertheless, the choice between Apache and alternatives is not only a choice of convenience and opinion........it is also a matter of design structure.
In every sense, an Apache + Nginx (proxy) stack has everything a sysadmin should want: flexibility, security, common and well-maintained stack components.
In short, this part should not be about Apache or it's alternatives..........as always, it is about design (infra-)structure: what are the goals and what suits those goals best?
No, the bugs aren't resolved relatively quickly, I had a bug where the statistics option wasn't showing up in Plesk and support told me that it will be fixed in around 6 weeks. Also features requests take a very, very long time to be implemented, if they are ever.
Actually, they are.
However, even though one bug or multiple bugs can be resolved quickly or even in a couple of minutes, there is always something like release management.
The problem with Plesk is that it is intended to support a whole lot of OSes, implying that a release of a bug fix has to be thoroughly tested on each OS and platform.
And that simply takes a whole lot of time......
Naturally, the same applies for feature requests: development of the feature is easy, release management and platform uniformity is not.
Yes, tell more about 10-thousands per server to a customer with a 10 USD server. Customers spending huge amount of money on servers most likely don't use Plesk. They simply don't need it.
Actually, they do. They do like it and do need it.
Plesk is essentially a solid "wrapper" of most common components and packages.
Large scale hosting solutions are often expanding in the multi-server support (HA, clusters, separate database clusters and so on) ........ and then it is often really easy and desirable if you can leave the complexity of large scale hosting solutions behind and just it for infrastructure management, while using Plesk for actual hosting management.
Also note that most companies do like Plesk, because their customers do and/or because their customers are used/familiar to it.
After all, provide the customer with he/she wants!
Yes, Plesk brings value but there is not a big difference. Your view is biased. It looks like you work for Plesk. I told some of my customers about the price increase and they are more inclined towards switching to another panel rather than spending extra on a panel. Plesk is a good product but it is not as good as you guys tend to see it. How exactly does Plesk bring more value than cPanel for example? Or how does it bring more value compared to ISPconfig + Softaculous? ISPconfig is open source and does a lot more than you guys do compared to the amount of money you make. "whole lot of value" is a biased opinion. Define value and extrapolate your statement to my situation. Plesk isn't a gold mine.
This is an interesting part of your post.
I must first emphasize that you forget one thing: you are talking about specific prices that do not always apply.
If you buy from a reseller, chance is that you pay the commercial prices or even more.
If you obtain a license with a server, chance is that you (indirectly) pay the reseller prices which are considerably lower than the commercial prices.
In the latter case, the server price contains a small fee for the Plesk license.
If you are a reseller, then you would know what the reseller prices are actually relatively low.
Now we can turn to an important remark: in the hosting business, cannot earn money anymore by simplying selling licenses.
The customer knows that all of the hosting panels are easy to use AND that servers are cheap: they tend to compare what they would pay if they bought the license.
And that comparison often means that customers of hosting business simply choose for their own cheap server, with a seemably free Plesk license (even though it is not free, but that is what most customers do not want to acknowledge).
Plesk is simplying cashing in on that market development: less large servers, more small and cheap servers (directly used by endusers).
Sure, the customer does not know what he is doing, but that is his freedom of choice.
I personally will never cater for customers that want the cheapest and not the best solution, since I will lose them as a customer sooner or later, while not having any real profit in the period that they are customer: cheap goats will always be focussing on the costs, not on solutions, let alone the best solution.
Now we can turn to "value" or the definition thereof.
Any company yields value from it's customers and Plesk is of any value if customers are willing to pay for the Plesk based solutions.
If customers do want another hosting panel, it has no value for any hosting provider if that hosting panel is not offered.
What I am trying to say is that "value" simply means that it is not about the particular hosting panel, but about customers wanting the offered hosting panels.
And it is the freedom of choice for hosting providers to offer or not offer specific panels.
Now we can turn to the implicit question: why offer Plesk?
Well, irregardless of the price of Plesk, the price of Plesk is irrelevant: as long as customers want Plesk and you want to customers, just offer Plesk!
It is as simple as that.
Really, it should not matter to you what your customers moan about: just offer them what they want and keep them as customer.
It is indeed all about "the customer is always right", as you have written before.......!
The biggest problem is sudden huge price increase. Some state 270%, some 170%, for me it is 67% but even that is huge to be done in 30 days. You could have increased it like 10% each half a year, or each 3 months. You can't afford to offer RELIABLE and AFFORDABLE services with a product you just made premium. And please, don't tell me it isn't easier for big companies to go on with these price increases. That is simple logic. The more you buy the cheaper it is for you. And who can buy the most?
To be honest, I agree to some extent that prices are increasing to a level that is a bit prohibitive.
In my personal opinion, the Plesk license itself is still dirt-cheap, certainly when having reseller prices and/or when considering the Plesk bundles.
Nevertheless, the prices for paid-for services and extensions are a problem: they are prohibitive.
But it is the freedom of choice of Plesk.
And I would not be bothered about it: if your customers do not want it, just not offer Plesk.
I am doing the same with respect to specific extensions: buying directly at the source often is cheaper.
Moreover, we are continuously redesigning infrastructure to keep general overhead low, also implying efficient usage of Plesk licenses.
And we are damned good in that process of redesigning: we actually do need only ONE Plesk license, but use a couple for the sake of convenience.
Again, it is not about Plesk prices, that is a decision in the area of "Plesk offers, we take it or not".
However, it is ALL about being a good sysadmin and cost-efficient company: design, develop and create the solution that is best for you!
Ciao!