Question Massive price increase for reseller licenses?

[kea]

The new pricing is to come into effect once with the publication date in the online store, on January 1st, 2021.
We have prepared a special FAQ with answers to possible questions on this topic.
There you can also ask a question if you have not found an answer to it.
Thanks.

Hi Igor,

"For most cases, the overall increase is below 10%"

Will it be only an increase or also a change in the price model?

 

[IgorG]

@ip00 It seems to me that the above-mentioned FAQ explains quite accurately why we are forced to raise prices. You can always show this to your clients.
Also, it's weird to hear that you are not getting new functionality. You just have to look at the Plesk changelog to see how many new features we add with each new release of our products.

 

[IgorG]

In FAQ plesk say that no increase in last 3 years... but the increase of 3 years was 100%!

Please let me clarify how long ago we had our last price increase:

• the last one was announced to partner and customers in the middle of October 2017, coming into effect Dec 1st, 2017. The retail customers were addressed in April 2018, therefore a slight delay.
• The new price increase comes into effect Jan 1st 2021, with the notifications going out in Oct 2020.
• Between the two time moments, there are (except for some retail customers) 3 years.

 

[IgorG]

Who is ip00? :S

For some reason @ip00 deleted his question here, which I answered him, and moved it here Question - Will Plesk panel price increase ?

 

[IgorG]

Will it be only an increase or also a change in the price model?

From my information, there are no such current plans.

 

[ip00]

@ip00 It seems to me that the above-mentioned FAQ explains quite accurately why we are forced to raise prices. You can always show this to your clients.
Also, it's weird to hear that you are not getting new functionality. You just have to look at the Plesk changelog to see how many new features we add with each new release of our products.

Explanation from your FAQ is boilerplate like. Sure you're constantly upgrading and fixing your product, but that's why we pay monthly/yearly fees. But you are also increasing the price of your legacy products (Plesk 10/11, Confixx, etc.) that you are not upgrading anymore.

@Deleted member already wrote most of the issues we also have, so I will just agree with him.

My main concern and issue is that your current pricing model is expensive for us and very likely the new one will not be acceptable for a big part of our clients. We'll have to offer them an alternative option to avoid making them mad at us and leave. If they're mad they should be mad only at you, Plesk.

Also, you are setting a trend that makes our business models uncertain and we don't want to rely exclusively on Plesk/cPanel. Having multiple panels also introduces more complexity to our operations so there's no good news here.

 

[B_P]

Explanation from your FAQ is boilerplate like. Sure you're constantly upgrading and fixing your product, but that's why we pay monthly/yearly fees. But you are also increasing the price of your legacy products (Plesk 10/11, Confixx, etc.) that you are not upgrading anymore.

@Deleted member already wrote most of the issues we also have, so I will just agree with him.

My main concern and issue is that your current pricing model is expensive for us and very likely the new one will not be acceptable for a big part of our clients. We'll have to offer them an alternative option to avoid making them mad at us and leave. If they're mad they should be mad only at you, Plesk.

Also, you are setting a trend that makes our business models uncertain and we don't want to rely exclusively on Plesk/cPanel. Having multiple panels also introduces more complexity to our operations so there's no good news here.

I completely agree with what has been said already. IMHO the price increase is mainly about the investment company behind Plesk (it is the same who owns CPanel btw) now being interested in (solely) increasing their profit margin. Otherwise it sounds odd, that "suddenly" both companies advertise a price increase just about the same time.

 

[Laughing Steam]

Remember when Plesk pricing was reasonable before the same company who owns cPanel bought Plesk? lol Plesk has another increase coming Jan 1 2022

 

[sebgonzes]

Seriously???

 

[moswak]

Seriously???

yes
""The new pricing is to come into effect once with the publication date in the online store, on January 1st, 2021.""

Plesk Price Adjustment 2021 - FAQ Online Customers

You have arrived at this page looking for information about the Plesk 2020/2021 price adjustment. We hope you will find your answer here.

www.plesk.com

 

[LTUser]

Hmmm.... Jan.2022 again. For what more in terms of performance?

 

[LTUser]

In the 15 years since we've been using Plesk, it hasn't improved enough to justify these prices.
The useful add-ons (better fire walling / anti-spam / disaster recovery backup / speed/seo optimization) all cause huge additional costs compared to the basic price of Plesk. And we don't need any support.

 

[B_P]

This seems to be a never ending story of profiteering.
Here's my story of personal Plesk price increases (including VAT):
until 2017: Plesk WebPro license - 4,99 € / month
until 2020: Plesk WebPro license for 5,45 € / month
2020-2022 (2-year license): 7,58 € / month
from 2022 onwards, my license reseller discontinues yearly and bi-yearly prices and wants to charge 17,85 €/month

Thus, within 5 years, there was a price increase of 257%.

At the same time:
- The software quality has not improved remarkably
- The support has not improved remarkably.

However, at the same time, Webpros HoldCo B.V. (the company which bought Plesk), had a an adjusted EBITDA of supposingly 72 M$ (!!!) in 2019. So the argument that the additional license fees are needed to improve the software is a farce!

This behavior is clearly not understandable, neither tolerable.

@IgorG It would be interesting to hear a Plesk / Webpros official statement on this greedy changes.

 

[sebgonzes]

35% of increase price in 2022.... THANKS A LOT PLESK TEAM!

 

[Hex]

My cat food price has increased 70%, no features or improvements in the content whatsoever.

 

[sebgonzes]

Sure that you have no choice of what your cat had to eat and not easy to change his food (almost as dificult as change panel control and system of more than 100 servers) .... also sure that price of this food have increase about 250% the last 5 years.

 

[LTUser]

My cat food price has increased 70%, no features or improvements in the content whatsoever.

Comparing cats and servers is irrelevant. I hope that doesn't catch on with the professionals.

You use free software as main components and therefore build a core that configures these main components. There is nothing more expensive about it if you do it right. Your problem is that you are bringing investors on board who are becoming increasingly greedy without really offering added value to the customers who are supposed to finance them. (...)

 

[Laughing Steam]

lol from Plesk's pricing FAQ:

"At Plesk, as in other software companies, we periodically assess the impact of our pricing to ensure there is a reasonable alignment with the needs of our customers and partners across the globe and our own cost of doing business. Therefore, we may make further price adjustments to be able to deliver our customers with outstanding value and an exceptional product within a reasonable price."



"periodically" = once a year
"within a reasonable price" - can't make this up

 

[robetus]

Directadmin is still not being super greedy and there's always ispconifg if you want to learn it to free yourself of constant price hikes. Don't see any end in sight for the prices to keep rising with these kind of products.

 

[B_P]

What is remarkable that Plesk does not respond to messages / complaints about license fee issues. Even though the message was read by multiple employees (reead receipt), even after 3 months, nobody replied.