• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Need help getting mail to work

Imarik

New Pleskian
Hey all I have setup my server, added a website, and created an email for the site I made and I am able to access webmail, but I cannot send or receive emails. Any help would be awesome. Thanks.
 
It could be a number of things, but most likely it's either a DNS issue or your port 25 is blocked.

It would help to know your server's hostname and the website's domain name. Then we can query the DNS and check the mail server connectivity.
 
@Ales If you're still around can I message you in discord to try and work out this issue? I am currently using namecheap for DNS services.. could that be the issue? I thought I saw somewhere for DKIM to work I must be using plesk DNS services.
 
Could please give more details what exactly happens when you try to send or receive mails? For example do you see an error message? Is a mail returned when trying to send it? Does that include an error message? Do you see details in /var/log/maillog (/var/log/mail.log) on such mails? Have you checked that the MX record of the domain's DNS settings is pointing to your server's IP? For example by using a tool like mxtoolbox.com?
 
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