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Resolved Night update failed

TristanA

TristanA

Basic Pleskian
Hello,

That night I received an email from a plesk server telling me that the update had failed.
But the automatic update is not configured on the server.
I have some log:

Code: 
Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
)

Details: Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.20_1361/release.inf3: 0%
Downloading file pool/PSA_18.0.20_1361/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.19_1013/release.inf3: 0%
Downloading file pool/PSA_18.0.19_1013/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.18_767/release.inf3: 0%
Downloading file pool/PSA_18.0.18_767/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.17_297/release.inf3: 0%
Downloading file pool/PSA_18.0.17_297/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.16_62/release.inf3: 0%
Downloading file pool/PSA_18.0.16_62/release.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file PHP73_17/release.inf3: 0%
Downloading file PHP73_17/release.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file PHP72_17/release.inf3: 0%
Downloading file PHP72_17/release.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file PHP71_17/release.inf3: 0%
Downloading file PHP71_17/release.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-deb8.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-17.8.11-deb8.0-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb8.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb8.0-x86_64.inf3: 100% was finished.
Downloading file PHP52_17/php52-deb8.0-x86_64.plesk17.inf3: 0%
Downloading file PHP52_17/php52-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP53_17/php53-deb8.0-x86_64.plesk17.inf3: 0%
Downloading file PHP53_17/php53-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP54_17/php54-deb8.0-x86_64.plesk17.inf3: 0%
Downloading file PHP54_17/php54-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP55_17/php55-deb8.0-x86_64.plesk17.inf3: 0%
Downloading file PHP55_17/php55-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP56_17/php56-deb8.0-x86_64.plesk17.inf3: 0%
Downloading file PHP56_17/php56-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP70_17/php70-deb8.0-x86_64.plesk17.inf3: 0%
Downloading file PHP70_17/php70-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP71_17/php71-deb8.0-x86_64.inf3: 0%
Downloading file PHP71_17/php71-deb8.0-x86_64.inf3: 100% was finished.
Downloading file PHP72_17/php72-deb8.0-x86_64.inf3: 0%
Downloading file PHP72_17/php72-deb8.0-x86_64.inf3: 100% was finished.
Downloading file PHP73_17/php73-deb8.0-x86_64.inf3: 0%
Downloading file PHP73_17/php73-deb8.0-x86_64.inf3: 100% was finished.
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 0%
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 100% was finished.
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Hit http://debian.mirrors.ovh.net jessie/updates InRelease
Ign http://debian.mirrors.ovh.net jessie InRelease
[...]
Hit http://security.debian.org jessie/updates/main amd64 Packages
Hit https://download.docker.com jessie/stable amd64 Packages
Hit http://security.debian.org jessie/updates/main i386 Packages
Hit http://security.debian.org jessie/updates/main Translation-en
Get:1 https://download.docker.com jessie/stable Translation-en [584 B]
Hit http://updates.atomicorp.com jessie/main amd64 Packages
Hit http://repo.zabbix.com jessie/main Sources
Hit http://updates.atomicorp.com jessie/main i386 Packages
Hit http://repo.zabbix.com jessie/main amd64 Packages
Get:2 https://download.docker.com jessie/stable Translation-en [584 B]
Get:3 https://download.docker.com jessie/stable Translation-en [584 B]
Hit http://repo.zabbix.com jessie/main i386 Packages
Get:4 https://download.docker.com jessie/stable Translation-en [584 B]
Get:5 https://download.docker.com jessie/stable Translation-en [584 B]
Ign https://download.docker.com jessie/stable Translation-en
Ign http://updates.atomicorp.com jessie/main Translation-en
Ign http://repo.zabbix.com jessie/main Translation-en
Reading package lists...
Detecting installed product components.
OK
Synchronizing the Debian APT package index files...
Hit http://debian.mirrors.ovh.net jessie/updates InRelease
Get:1 https://download.docker.com jessie/stable Translation-en [584 B]
Hit http://repo.zabbix.com jessie/main Sources
Get:2 https://download.docker.com jessie/stable Translation-en [584 B]
Hit http://repo.zabbix.com jessie/main amd64 Packages
Get:3 https://download.docker.com jessie/stable Translation-en [584 B]
Hit http://repo.zabbix.com jessie/main i386 Packages
Get:4 https://download.docker.com jessie/stable Translation-en [584 B]
Get:5 https://download.docker.com jessie/stable Translation-en [584 B]
Ign https://download.docker.com jessie/stable Translation-en
Ign http://repo.zabbix.com jessie/main Translation-en
Reading package lists...
Retrieving information about the installed license key...
Launching component and product checkers...
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 0%
Downloading file PSA_17.8.11/examiners/disk_space_check.sh: 100% was finished.
Downloading file PSA_17.8.11/examiners/modsecurity_check_pre.sh: 0%
Downloading file PSA_17.8.11/examiners/modsecurity_check_pre.sh: 100% was finished.
Checking whether the package dependencies are resolved.
Installing packages

ERROR: Failed to install or upgrade the extension 'Docker' (package: docker):
[2019-11-14 05:42:06.048] ERR [extension/docker] Execution of /opt/psa/admin/plib/modules/docker/scripts/post-install.php failed with exit code 1 and the output:
[2019-11-14 05:42:06.036] ERR [extension/docker] Execution installer has failed with exit code 1, stdout: Reading package lists...
Building dependency tree...
Reading state information...
dmsetup is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
, stderr: W: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/jessie/main/binary-amd64/Packages  404  Not Found [IP: 46.105.121.84 80]

W: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/jessie/main/binary-i386/Packages  404  Not Found [IP: 46.105.121.84 80]

E: Some index files failed to download. They have been ignored, or old ones used instead.
ERROR:root:Command '['apt-get', '-qq', 'update']' returned non-zero exit status 100
exit status 1

Execution of /opt/psa/admin/plib/modules/docker/scripts/post-install.php failed with exit code 1 and the output:
[2019-11-14 05:42:06.036] ERR [extension/docker] Execution installer has failed with exit code 1, stdout: Reading package lists...
Building dependency tree...
Reading state information...
dmsetup is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
, stderr: W: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/jessie/main/binary-amd64/Packages  404  Not Found [IP: 46.105.121.84 80]

W: Failed to fetch http://updates.atomicorp.com/channels/tortix-common/debian/dists/jessie/main/binary-i386/Packages  404  Not Found [IP: 46.105.121.84 80]

E: Some index files failed to download. They have been ignored, or old ones used instead.
ERROR:root:Command '['apt-get', '-qq', 'update']' returned non-zero exit status 100
exit status 1



Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try to install the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

What should I do?
Thank you.
 
For information, I have:

Product version: Plesk Onyx 17.8.11 Update #73
Update date: 2019/11/13 05:43
Build date: 2019/10/31 11:02
OS version: Debian 8
Revision: b84667190b002ac309d1766fda8c01a740de4b20
Architecture: 64-bit
Wrapper version: 1.2
 
Hello,

"Now the server is not accessible" does it mean that you cannot login to Plesk panel or else ? If first, try to login via ssh and run 'service psa start' or update components manually.
 
Sorry, I just edited my topic. A problem with the cache of Google Chrome always send me back to the log page.
I have access to the administration of plesk.
 
It's look like some temporary error on atomic side (i'm able to download this file), probably you can retry update or just ignore this email
 
I'd say, too, that it is a common Atomic issue. Their servers are frequently unreachable, rulesets cannot be updated as the software cannot. Normally on a later attempt it works.
 
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