Not allowed to create custom folders in root FTP folder

[SidF]

Hi! My host claims that I can't create a custom folder in ftp's root folder cause it is controlled by Plesk.

I really refuse to believe that, so, Im here to ask you some help about it.

I don't know, at this moment, what is the plesk version, but I'll post as soon as I find out.

 

[64bithost.com]

Custom folders

The answer to your question is "no". Clients do not have access to the root folder unless you have a VPS.


The only folder you have access to is the HTTPDOCS folder in the shared hosting environment which contains your folders. You can create custom folders in the HTTPDOCS folder.